Stephen Franklin Email & Phone Number

Floating Team Lead - Manage the team in effectively meeting all requirements needed behaviorally and to meet statistics. Coach representatives to efficiently interact and relay information to their customers. Conduct one on one coaching, team meeting and attend meetings with upper management and the clients. Conduct and document all the call monitors, to ensure quality and document any official coaching done. Create disciplinary actions plans as needed for performance, attendance or behavioral issues and reward the agents and the team for meeting goals.Point of Contact - Facilitate almost all aspects of the floor. Establish communication throughout the hierarchy and across multiple entities of the floor (Work Force Management, Operations and Human Resources). Help develop floor coaches to effectively assist their customers, agents and other hierarchy as needed along with the other duties already listed.

Work with debtors and any legal counseling representing them. Very detail oriented and able to multitask. Maintain professionalism and efficiency while advising, educating and helping resolve complicated situations with multiple parties with multiple interests. Follow and comply with federal and state laws.

Help, create and encourage growth in class and a work environment. Help defuse and deescalate problems quickly and decisively. I worked with Resource, Emotionally Disturbed, Retardation, Autism and Obsessive Compulsive Disorder. I helped integrate special education into regular classroom environments.

Team leader Relayed orders and did micro managing at a small level with Corpsman and Marine groups. I did evaluations for up to eight persons for training exercises or otherwise mandated. I helped and aided in the growth, learning and discipline for those I was appointed over. I was acting squad leader for quite some time.Corpsman Naval Hospital Corpsman School, Fleet Marine Force. I was responsible for the medical care on and of the battlefield. Maintain health records. Direct patient care. I have worked with geriatric, adolescence, and pediatric patients. I worked in the psychological wards, ER, OR, Admissions, gastrointestinal and minor work in optometry. I assisted doctors, nurses and specialists in duties from vitals to minor and moderate surgeries.

Certificate, Emergency Medicine

Education record