Stephen Ignacio Email & Phone Number

AREAS OF EXPERTISE Personnel Management Engineering Operations Training Troubleshooting Quality Assurance Planning & Scheduling Safety Technical Research Computer and Tech Savvy Project Management Shipping and Receiving EDUCATION/TRAINING• B.S. Business, Bellevue University, 2013• Navy Nuclear Power Training Program, Charleston, SC & Ballston Spa, NY, 2005• Bell Gardens H.S., Bell Gardens, CA, 2003EXPERIENCEZONAR SYSTEMS, 2012-PRESENT• Customer Relations Field Support Representative, Seattle, WAOffice-Maintain records in Salesforce CRM, SharePoint and Navision-Provide proactive and reactive support to customer base-Test new Zonar Products-Review weekly customer reports-Perform remote troubleshooting on Zonar hardware/software-Communicate customer requests, ideas, and suggestions-Review and submit account billables and expenses to accounting.Out of Office-Help new customers install and implement Zonar Hardware and Software-Conduct training sessions-Verification/QC of 3rd party installers-Perform ground level troubleshooting on Zonar hardware/softwareENTERPRISE R.A.C. DIVISION, 2010-2012• Manager Assistant, Seatac Airport, WA. -Assisted in managing day-to-day operations. -Part of a team of professionals awarded the Regional Customer Satisfaction award in 2010 & 2011. -Checked Quality Assurance procedures ensuring quality of products & services. -Assisted in developing long and short term plans, minimizing risks and maximizing profitability and efficiency. -Achieved desired sales, marketing, and customer retention & satisfaction goals.NAVY NUCLEAR POWER PROGRAM, 2003-20008• Qualified Reactor Electrician/Shutdown Reactor Operator, USS Abraham Lincoln-NNPTC graduate, Goose Creek, SC.-NPTU graduate, Ballston Spa, NY.

Listed skills include Management, Salesforce.Com, Project Management, Customer Service, and 6 others.

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  Field Support

  Zonar Systems

  Apr 2012 - Present