Stephen Smith Email & Phone Number

Lead of a specialized team focusing on migrating customers and internal workloads to new infrastructure. Transitioned from focusing on migrations to just focusing on platforming/building the new infrastructure environments and training other teams to do the migrations.• Managed operations for Migration Teamo Assigned workloads for up to 5 members on the migration team.o Trained new members as they joined the migration team as well as project managers that ran the projects going forward.o Resolved issues that came up on the customer side or on the engineer side.• Continual process improvemento Created a template for running a capacity management report that could then be used to forecast resource additions in existing environments.o Developed new build guides as the Sales team sold other options for the new cloud infrastructure.o Trained Advanced Services team on doing migrations so my team could focus on building the infrastructure.

Specialized team focusing on migrating customers and internal server workloads from VMWare infrastructure to Nutanix hyperconverged infrastructure. Partners with project managers on identifying, communicating, and remediating project risks and issues. Develops and continuously improves processes, technology standards, and best practices.• Deployed cloud environments and workloads o Coordinated with internal and external stakeholders to plan and migrate environments.• Developed migration standards and best practices o Created documentation for building Nutanix clusters and everything needed for repeatable successful deployments including CMDB entries as well. o Formed standards for new technologies that have been added as part of the migrations including a new version of Commvault.• Became a SME for migration-related processes and tools and helped train other employees and customers on how to use the new environments.

Urbandale, Ia

Work across many departments and teams in delivering managed services to clients. Develop and execute technical plans to standardize resolution of similar incidents; conduct technical peer reviews of change plans and activities; and provide recommendations, guidance, and authorization as appropriate. Develop and enhance technical operating procedures to improve upon efficiency and effectiveness of operations. Subject matter expert on multiple Microsoft products. • Integrate and unify multiple technologies for cross-company initiative to standardize workflows for customer documentation and monitoring tools.o Imported and verified client configuration items from various data sources into a new shared database for better documentation management.o Upgraded the current production Kaseya server from 6.2 to 6.5; constructed a new Kaseya environment in the cloud environment from 6.5 to 9.3; built an application server, SQL server, and Kaseya-to-Nimsoft integration server; replaced the old onsite hardware, and migrated clients to the new platform. • Solve issues and requests that cannot be serviced by other groups, work issues to resolution, improve upon processes, and develop temporary and permanent fixes, and share knowledge to reduce future escalations.o Working with Microsoft, rebuilt a client’s Exchange databases to repair mailbox corruptions and restore full operations. • Support customers’ Windows Active Directory environments including any other Microsoft product in their environment such as SharePoint, DFS, Exchange, and SQL.• Understand importance of providing outstanding customer service.• Construct and facilitate training for other groups to increase coworkers’ capabilities.• Provide input on architecture, roadmaps, and best practice standards.

Conducted advanced technical research, handled more serious technology troubleshooting, developed standard work processes, and automated team metrics tracking. Updated and maintained servers. Subject Matter Expert for multiple areas such as hosted Exchange environments and Kaseya monitoring/remote control tool.• Wrote scripts to convert alerts from Kaseya monitoring to Nimsoft to integrate systems between old legacy systems with new uniform systems of parent company and created documentation for repetition by counterparts.• Migrated customers from onsite Exchange servers to new hosted Exchange solution and wrote migration documentation for repetition by counterparts.• Ability to quickly learn and understand new technologies and systems.• Redesigned monitoring boards for the Systems team and the Network team to show graphs/counts of tickets opened and closed per day/week/month.• Lead multiple training classes on topics such as subnetting classes, Kaseya training, and Exchange training and trained multiple new employees on accessing customer environments, maintaining backups, and checking monitoring tools.

Supported customers ranging from medium size businesses to large enterprises with numerous technologies and environments. Responsible for the effective provisioning, installation/configurations, operation, and maintenance of systems hardware, software and related infrastructure. Participated in technical research, troubleshooting, and change management. • Updated banking software for customers including their AIX system and their client PCs.• Maintained backups for each customer using a variety of backup software such as HP Data Protector, Datto Backups, EMC Avamar, Commvault, and Symantec Backup Exec.

Bullhead City, Az

Performed a wide variety of support in the installation, implementation and maintenance of IT systems, services, and resources. Troubleshoot, maintained, deployed, and replaced desktop computers throughout city government offices. Provided exceptional customer service to internal and external customers. Reviewed and evaluated new and/or existing hardware, software and network related equipment. • Helped convert the City from AS400 to a Windows based financial solution• Maintained SQL 2008 databases which included; installing upgrades from files, backing up and recovering the databases, and using custom queries• Planned implementation, set up, and migrated users from Exchange 2003 to Exchange 2010• Designed a network of a dozen laptops outside the City’s network so they could all access the same database that was hosted on a single laptop for City employees/volunteers to register/check-in the 20,000+ people that participated in the City’s annual event• Created a standalone PC with a startup script to open a browser, log into the website, and then split the screen with a second webpage to monitor usage for the City’s solar panels that all the citizens could see when they entered City Hall• Programmed and replaced Enterasys switches• Set up a new WSUS (Windows Server Update Services) server• Recreated the backup scheme when the original backup server failed using Symantec Backup Exec.• Changed the anti-virus from an unmanaged Symantec to a managed AVG, including setting up the server to manage the installs• Migrated 3 main file servers from 32-bit Windows Server 2003 servers to new 64-bit Windows Server 2008 servers • Created GPOs (Group Policy Objects) to deploy software such as Adobe Flash Player, Microsoft Office, Image Now, and WSUS• Configured SonicWall firewall settings for load balancing between two different Internet connections• Set up a Virtual Exchange server to provide high availability for email accounts