Sakshi Verma Email & Phone Number

Brampton, Ontario, Canada

• Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I.• Analyze sales data and create & maintain reports.• Kept projects on schedule by managing deadlines and adjusting workflows as needed.• Interacted with customers professionally by phone and email to provide information and directed to desired staff members.• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

Mississauga, Ontario, Canada

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.• Assisted financial department with Credit Card Chargebacks(collection).• Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.• Educated customers on promotions to enhance sales.• Exceeded goals through effective task prioritization and great work ethic.• Worked flexible hours; night, weekend, and holiday shifts.

Toronto, Ontario, Canada

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and guided importers through the process of importing vehicles into Canada from the United States.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.