Tamara Burns Email & Phone Number

Take inbound calls to help troubleshoot website issues, preform money movement on behalf of customers, and to help open accts manually or on the website.

South Jordan, Utah

• Trained new hires and tenured agents as a Subject matter experton job responsibilities and customer interaction.
• Ensure positive client relations with customer interactions for abetter customer experience.
• Follow up on new policies to ensure streamline productivity.
• Work with Department managers on what calls Quality needs tofocus on.
• Maintain a work environment conducive to productivity,efficiency, and addressing concerns that could negatively affecteither.
• Facilitate calibration calls between coworkers, departmentsupervisors, and training to ensure alignment with scoring calls.

860 Levoy Dr Taylorsville, UT

Training new agents on job responsibilities and customer interaction for better customer service.Quality control on new agents after they start taking phone calls or chats during training.Ensuring payroll accuracy for trainees, resolving discrepancies.Maintaining a work environment conducive to productivity and efficiency, while addressing concerns that.

West Valley City, Utah

Training new agents on job responsibilities and customer interaction for better customer service.Quality control on new agents after they start taking phone calls or chats during training.Ensuring payroll accuracy for trainees, resolving discrepancies.Maintaining a work environment conducive to productivity and efficiency, while addressing concerns that.

Ogden Utah

Coached coworkers on any job changes, or questions they had about the job. Assisted back up manager with any information needed. Made sure that workloads were checked out properly. Part of Moral committee for the Data department. Quality control on coworkers to ensure accuracy. Handled federal documents.