Tamara Burns Email & Phone Number

Take inbound calls to help troubleshoot website issues, preform money movement on behalf of customers, and to help open accts manually or on the website.

South Jordan, Utah

Trained new hires and tenured agents as a Subject matter experton job responsibilities and customer interaction.● Ensure positive client relations with customer interactions for abetter customer experience.● Follow up on new policies to ensure streamline productivity.● Work with Department managers on what calls Quality needs tofocus on.● Maintain a work environment conducive to productivity,efficiency, and addressing concerns that could negatively affecteither.● Facilitate calibration calls between coworkers, departmentsupervisors, and training to ensure alignment with scoring calls.● Navigate multiple systems to research client issues while scoringagent calls.● Provide data to direct managers of positive and negative trendsthe call center is experiencing.● Provide Data to senior management on individual agents and theprogress they have made

860 Levoy Dr Taylorsville, Ut

Training new agents on job responsibilities and customer interaction for better customer service.Quality control on new agents after they start taking phone calls or chats during training.Ensuring payroll accuracy for trainees, resolving discrepancies.Maintaining a work environment conducive to productivity and efficiency, while addressing concerns that could negatively affect either.Ensure positive client relationships, as well as operations, with training staff.Helped ramp up the project and close the project as well. Performed general admin work as per need of the company, the client, and Direct management.

West Valley City, Utah

Training new agents on job responsibilities and customer interaction for better customer service.Quality control on new agents after they start taking phone calls or chats during training.Ensuring payroll accuracy for trainees, resolving discrepancies.Maintaining a work environment conducive to productivity and efficiency, while addressing concerns that could negatively affect either.Ensure positive client relationships, as well as operations, with training staff.Follow up on new policies with agents to ensure streamline productivity with any changes made by the client.Performed general admin work as per need of the company, the client, and Direct management. Ensure positive client relationship with training staff.

Ogden Utah

Coached coworkers on any job changes, or questions they had about the job. Assisted back up manager with any information needed. Made sure that workloads were checked out properly. Part of Moral committee for the Data department. Quality control on coworkers to ensure accuracy. Handled federal documents.