Tara Brown Email and Phone Number
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As a Staff Customer Success Manager at RTI, I am passionate about delivering world-class service and exceptional customer experience to the end-users of RTI's products and services. I have years of senior-level experience in customer success management, CX principles and best practices, program and project management methodologies, and technical support across multiple industries and verticals.I leverage my PMP and CX Professional certifications to provide strategic and operational leadership, while improving customer success, loyalty and retention. I also foster long-term customer relationships, partner with cross-functional teams on analysis and actionable improvements, and educate stakeholders on the value and benefits of RTI's solutions. My goal is to enable customers to achieve their desired outcomes and realize the full potential of RTI's products and services.
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Senior Manager Of Customer SuccessReal-Time Innovations (Rti)Chicago, Il, Us -
Staff Customer Success ManagerRti Oct 2021 - Present
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Senior Customer Success ManagerRti Nov 2021 - Presentrti.com
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Staff Customer Success ManagerRti Nov 2021 - Present
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Program ManagerCisco Oct 2017 - Oct 2021RemoteResponsible for providing strategic and operational leadership for the corporate listening program, while improving the customer experience. Program managed the Corporate level relationship listening channel (NPS). Developed and managed customer listening programs. Partnered with cross-functional teams on analysis and actionable improvements. Educated stakeholders, built awareness, drove adoption and change. -
Senior Client Success ManagerLytx, Inc. Mar 2017 - Oct 2017Warrenville, IllinoisServed as an onsite dedicated resource, responsible for optimizing the relationship with the company’s largest account. Fostered relationships with all levels of the client base, front line through executive suite, on a daily basis to provide ongoing consultation to ensure customer adoption and success. Responsible for the overall adoption and success through the customer lifecycle, by delivering world-class service and an exceptional customer experience. -
Franchise OwnerTapsnap™ Jan 2015 - Oct 2017United StatesDeveloped the franchise's strategic vision and execution. Provided leadership direction on brand and marketing strategies, training, and financials. Implemented and developed strategies to target new business and partnerships. Responsible for day-to-day operations, management, and success of the event entertainment business. -
Enterprise Support ManagerWind River Nov 2008 - Sep 2015Downers Grove, IlResponsible for the success of the premium support program for multiple top-tier accounts. Ensured timely adoption of Wind River’s embedded product lines. Partnered cross-functionally to drive resolution within predefined SLAs and to meet/exceed key CSAT KPIs. Performed dual advocacy, to promote and support Wind River’s products and services, while representing the voice of the customer to establish and provide the best possible service from Wind River. -
Retrofit Customer Technical Support EngineerAlcatel-Lucent Nov 1997 - Oct 2008Responsible for providing Tier III customer technical support to internal and external customers for software release retrofits, for both landline and wireless markets. Managed retrofit procedures across the install base through careful planning, organizing, controlling, and coordination. Provided root cause analysis for failures, aborts, and downtime. Provided onsite and/or dedicated remote support for managed introductions of new generic release retrofits. Provided training and enablement to both internal and external stakeholders.
Tara Brown Skills
Tara Brown Education Details
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Devry UniversityComputer Information Systems -
Mother Mcauley Liberal Arts High SchoolDiploma
Frequently Asked Questions about Tara Brown
What company does Tara Brown work for?
Tara Brown works for Real-Time Innovations (Rti)
What is Tara Brown's role at the current company?
Tara Brown's current role is Senior Manager of Customer Success.
What is Tara Brown's email address?
Tara Brown's email address is tm****@****ast.net
What is Tara Brown's direct phone number?
Tara Brown's direct phone number is (858) 430*****
What schools did Tara Brown attend?
Tara Brown attended Devry University, University Of Illinois Chicago, Mother Mcauley Liberal Arts High School.
What skills is Tara Brown known for?
Tara Brown has skills like Telecommunications, Project Management, Technical Support, Vxworks, Linux, Rtos, Integration, Embedded Linux, Embedded Systems, Professional Services, Embedded Software, Pre Sales.
Who are Tara Brown's colleagues?
Tara Brown's colleagues are Ángel Martínez Bernal, Diedra Yousefadeh, Marlène Kouassi, Carlie Johnstone, Antonio David López Machado, Sam Cramer, Guillermo Orlando G..
Not the Tara Brown you were looking for?
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Tara Brown
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Tara Brown
Winston-Salem, Nc3ddiworld.com, wfu.edu, jackhenry.com -
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Tara Brown
Mckinney, Tx4gmail.com, libertypowercorp.com, libertyhardware.com, libertyhardware.com1 (336) 7XXXXXXX
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