Terence Johnson Email & Phone Number

Orlando, Florida, United States

• Partner with other departments within the Orlando Magic organization and Amway Center to ensure special requests are met and Guest’s expectations are exceeded.
• Assist with pre-event setup including inspection of areas for cleanliness, damages and repairs if needed.
• Assist Guests with troubleshooting any ticket issues using the Orlando Magic and Ticketmaster® Apps along with other third party ticketing sites.
• Provide Guest assistance by answering general questions, providing creative solutions during escalated situations and logging any fan interactions where challenges needed to be researched in order to be resolved in a.

Orlando, Florida Area

• Assisted Client Services, Ticket and Group Sales teams with executing fan experiences that have been purchased through the Orlando Magic App, provided as Guest service recovery, or as a part of surprise and delight.
• Partnered and participate with the Social Responsibility team in order to assist with community involvement and community outreach efforts during the Martin Luther King Jr. Day of Service and fundraising events such as.

Celebration, Florida, United States

• Developed Vacation Advisors via regular check-ins to assist meeting and exceeding performance goals.
• Provided support and coaching to Cast Members to assist in career development to become better versions of themselves to achieve future career goals and encouraged personal and professional advancement.
• Provided on-site Leadership support for Member Services Liaisons at Disney Vacation Club Member Lounges for Member feedback, escalations, and exception decisions.
• Partnered with multiple lines of business to ensure that F&B orders are processed, Member lounge space is safe and show ready.

Celebration, Florida, United States

• Serve as an extension of the Leadership team and act as Sr. Supervisor on duty to assist Cast, the DVC sales team, Parks and Resorts partners with inquiries, Member Service recovery, and information gathering/research.
• Utilize conflict resolution tactics in order to resolve escalated Member situations via the Ben Duffy approach and the L.A.S.T. method.
• Recognized by Leadership, Cast and DVC Members for providing outstanding Guest and Member Service.

Celebration, Florida Area

• Serve as an extension of the Leadership team and act as Supervisor on duty to assist Cast, the DVC sales team, Parks and Resorts partners with inquiries, Member Service recovery, and information gathering/research.
• Utilize conflict resolution tactics in order to resolve escalated Member situations via the Ben Duffy approach and the L.A.S.T. method.
• Recognized by Leadership, Cast and DVC Members for providing outstanding Guest and Member Service.

Celebration, Florida Area

• Consistently utilized and executed The Four Keys Basics to assist DVC Members with advisements to plan magical, memorable vacations through delivering personalized service all while protecting the Disney Parks.
• Actively sold vacation planning services such as annual passes, theme park tickets, the Disney Dining Plan, and Travelex Travel Insurance; in addition to creating reservations for various recreation and dining.
• Served as a Side-By-Side Trainer to guide and inspire new and tenured Cast Members through the daily operations processes.
• Represented Disney Vacation Club Member Services at multiple Member Experience events.

Lake Buena Vista, Florida Area

• Employed expertise and resources relating to Walt Disney World product and property knowledge to provide exceptional Guest Service to generate incremental revenue through sales and product placement.
• Assisted Leadership in event setup, product placement and Cast communication with signature events such as the Festival of the Masters, Car Master’s Weekend, and DisneyQuest’s annual New Year’s Eve Event.

Lake Buena Vista, Florida Area

• Collaborated with and supported the Disney Event Group Sales and Marketing teams in creating and developing proposals and event concepts for Fortune 500 organizations, convention groups, and affluent Guests.
• Provided strategic support to aid Sales and Marketing managers through the sales process by utilizing the newly developed Disney E-magic website, links and e-mail blasts, resulting in bench-marking and creating.
• Proofread and ensured complete accuracy of all event concepts and proposals.
• Assembled and prepared E-books and event concepts for potential clients.

Orlando, Florida Area

• Partnered with crew members to assist passengers through the reservation, seat assignment and baggage claim process resulting in generation of incremental revenue for AirTran Airways.
• Authorized to make decisions to resolve traveler disputes and discord. Able to maintain composure and professionalism during high volume periods and volatile situations by employing conflict resolution tactics.

Greater Atlanta Area

• Partnered with Promotions Coordinator to inspire youth to become active and physically fit as part of the Walt Disney Global Wellness Campaign through the facilitation of the “Move It” fitness program at local.
• Developed youth related trivia and games for on-location events and on-air radio broadcasts to promote the station and Walt Disney Parks and Resorts.
• Conducted internet and social media networking searches to develop kid-friendly, popular topics for weekly on-air public service announcement radio broadcast.
• Recorded and retained details relating to event and program turnouts with event recaps.

Waleska, Georgia

• Assisted Office of Admissions with event set up and take down relating to campus-wide open house, tour days and bi-annual Experience Reinhardt tour day.
• Escorted prospective students and their parents around campus on comprehensive tours, while providing mentoring, guidance and advisement for seamless transition into the academic world.

Waleska, Georgia

• Served as editor-in-chief of Res Life Monthly staff newsletter. Responsible for the content, production, and distribution of monthly newsletter publication serving Residence Life staff members.
• Served as Student Government Association Senator Representative, Chairman and Committee Head of professional development/newsletter committee for Residence Life Department.
• Managed and reported annual office budget and expenditures.
• Coordinated, organized, and supervised campus events such as the New Student Orientation/Resident Check-In, Bi-Annual Late Night Breakfast, Eagle Buck Auction, and Community Trick-or-Treat among other campus programs.
• Provided mentoring, conflict resolution, and mediation for a diverse student resident population.
• Increased student understanding of college life and the factors that would promote successful integration into the academic world on campus.

Waleska, Georgia

• Authored news releases for The Cherokee Tribune and Cherokee Ledger News syndicated newspapers.
• Initiated and nurtured print media relationships providing for the targeted and timely submission and publication of news releases and newsletters promoting Reinhardt University.
• Supervised photography of promotional events such as the annual Susan G. Komen Breast Cancer Walk, Fall Family Festival/Alumni Day, Homecoming, and Spring Day among other events for press releases and the Reinhardt.
• Enhanced photographic images associated with promotional materials through the application of technology and creativity.
• Assisted Media Relations Coordinator with the production and distribution of on-campus publication The Blue and Gold.

Waleska, Georgia

• Served as an ambassador for the college by establishing an open and engaging line of communication between the university and its supporters.
• Gained an understanding of the university, its organizational structure and its annual needs for financial support.
• Call constituents (alumni, parents and friends of the university) to build rapport, update demographic information and acquire gifts to the Annual Fund.

Greater Atlanta Area

• Partnered with the Walt Disney College Program Recruitment team, various student organizations and the Student Activities Council to promote and market the Walt Disney College Program to students at Reinhardt and.
• Developed and executed integrated marketing plan and promotions strategy to generate campus awareness of internships available at the Walt Disney World® Resort and Disneyland® Resort to over 1,500 students.
• Utilized interpersonal skills to market promotional events and activities to prospective participants.

Lake Buena Vista, Florida

• Assisted Walt Disney World Resort Guests by helping provide magical, memorable experiences.
• Applied techniques and teachings learned from College Program courses into the workplace setting.
• Recognized by Leadership and Guests for providing outstanding Guest Service.

Greater Atlanta Area

• Served as a point-of-contact for Guests to communicate information relating to events, activities and things to do in and around the city of Atlanta.
• Actively took a personal approach to welcome and greet Guests in person and over the phone to begin the process of meeting and exceeding Guest expectations.
• Offered appropriate seating arrangements, present menus and introduce Guests' server for the duration of their experience.
• Setup dining rooms and made dining reservation arrangements.
• Assisted in managing event related work including setting up tables and displays, along with maintaining the exterior and interior of the establishment.

Greater Atlanta Area

• Demonstrated objectives of and promoted games to Guests along with explaining rules and proper procedures; while offering encouragement.
• Provided props and awarded prizes to winning Guests; while keeping gaming area clean, safe and stocked with merchandise and game props to generate incremental revenue for Six Flags.
• Recognized by Leadership and Guests for providing outstanding Guest Service.