Thomas Santoro Email & Phone Number

Florida, United States

Florida, United States

Remote

Clearwater, Florida, United States

With this position, I oversaw operations and technology team aimed on preparing syndicated and original licensed content through video operations pipeline for distribution on all platforms. I supervised mid-size cross-functional content operations and technical support team members with daily operations of video pipeline consistently presenting content earlier than scheduled. I also managed capital projects, operational workflows, and resources to simplify operations to meet current and future company demands.Some key achievements in this role include:• Organized and directed KPI dashboard which propelled content supply performance through process improvement, doubling output and reduced error rates by 20%.• Spearheaded cross-collaboration of Engineering Support and Corporate IT to optimize network switch infrastructure, thus enhancing content file transfer speed by 75%.• Constructed "Workflow Productivity Tracker" to regulate priorities, assignments, and collaboration on tasks in queue promoting efficiency by 30%.• Generated 70% decrease in viewer complaints by instituting and enforcing quality best control practices.

Clearwater, Florida, United States

In this position, I formed media hub client service organization to process and distribute all licensed content, commercials, and promotions to internal and external clients. I led daily technical and business operations to safeguard high quality, consistent transmission of program schedule to 71 stations, 26 affiliates, and 2 OTT streams. I formulated metadata coding classification structure to optimize media identification capabilities to better locate, search, and analyze data.Some key achievements in this role include:• Organized on-boarding and file history standards for major content distributors including NBCUniversal, CBS, Disney, and commercial delivery networks such as Extreme Reach and Comcast Ad Delivery. This was done with both cloud based and point to point methods, which resulted in on-time delivery of over 20,000 files per year.• Devised and reinforced Standards and Practices guidelines to protect network revenue and prevent legal concerns which led to no regulatory fines.• Coordinated 55 live Pay Per View events to innovate television subscription service reaching 10 TV markets.

Clearwater, Florida, United States

In this position, I managed teams to arrange daily network TV playlists and provide all media set for playout. I streamlined operational processes and workflow to increase efficiency of team performance and resource allocation. I led branding initiatives amid two network relaunches. I participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Some key achievements include:• Transitioned 6K hours of Standard Definition content to High-Definition format producing elimination of duplicate workload and labor time savings of 45%.• Built conventional purge process strategy to preserve optimal performance of play out storage environment lowering costs for additional servers.• Created Standard Operating Procedures and cultivated training materials for routine activities for 6 team members.