Thomas Su Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, Us

• Lead two teams of backend engineers and consultants that provide professional services for multiple Khoros products used by Google, Meta, and many other businesses.• Manage opportunities to align with team members goals, encouraging improvements to processes and achieve customer satisfaction.• Foster a collaborative and communicative environment where members are uninhibited from discussing issues and sharing ideas.• Identify, announce, cooperate, and implement solutions for process gaps.Resolve escalations and find alternative solutions to satisfy all stakeholders.• Estimate and scope future projects leveraging technical experience and knowledge.• Collaborate with team leads on streamlining project estimates, statements of work, and project resourcing.

Austin, Texas, Us

• Created backend customizations for Khoros Communities, developed in Java.• Implemented Single Sign-On (SSO) protocols including SAML, OAuth 2.0, and OpenID Connect to allow customer’s users to seamlessly login.• Developed custom integration for that synced user data in order to provide detailed reporting capabilities for faster resolution times.• Discovered and refined requirements into workable solutions.• Streamlined support processes for customers by integrating Salesforce into Communities.• Performed audits for Communities analyzing performance and best practices.• Documented custom changes for internal teams and external customers.• Act as SCRUM lead to prioritize and manage the team projects and workload.• Provided technical guidance and mentorship to junior engineers and new hires.

Randolph Afb, Tx, Us

• Defined, clarified, and prioritized user stories in order streamline the execution of team tasks for an Air Force Defensive Cyber Operations program.• Collaborated with product managers and business owners to detail user requirements.• Guided planning, test case creation, test execution, deficiency findings, and reporting.• Developed Python automation scripts alongside systems engineering for CI/CD pipeline and added test scripts to save time on tedious manual tests.• Created real-time dashboard in Confluence to report work status to management and summarize work done during demos.• Organized and compiled issues and tasks in Jira and Confluence using JQL/ZQL queries.• Defined requirements, user stories, and acceptance criteria for test cases.• Transitioned and aligned traditional waterfall software development methodology to Scaled Agile Framework (SAFe).• Coordinated and scheduled team meetings / resources alongside SCRUM master.• Upheld communication channels through phone, e-mail, and Slack / MS Teams during the transition remote work.

• Provided full stack development and support on Java web application using Spring MVC framework with Javascript front-end using jQuery.• Debugged and troubleshooted user issues on the application to develop patches to be released weekly.• Monitored Oracle database and verified data received from user devices, system interfaces, and user input. Resolved data conflicts and database locks by optimizing triggers and procedures.• Created and maintained notification systems to alert users when parts were available / delivered or to alert upper management of potential issues.• Developed dashboards and reports to give visibility of tool / part status to upper management.• Saved 30% of man hours by working jointly with finance, operations, procurement, and process teams to deploy time-saving part delivery system.• Maintained and optimized system performance by using real-time Java application performance monitoring, MaxGauge.• Provided 24/7 system support to keep up with around the clock plant operations.• Strategized with customers to create requirements, train, and deploy new or modified functionality to internal Java based web application.• Synchronized with Samsung Korea to plan, develop, and release priority changes directed by president and audit teams.

Randolph Afb, Tx, Us

• Directed a small team that executed performance monitoring for 5 major test programs.• Expanded team capabilities by acquiring Dynatrace application monitoring software and scheduling training.• Synchronized program/project managers, finance, test teams, and cyber security.• Managed and scheduled team resources to ensure proper coverage for preparation and test events.• Removed obstacles and logistical issues to optimize team performance.• Coordinated with internal/external organizations across the U.S. to provide test support.

Randolph Afb, Tx, Us

• Supervised a team of 11 that provided functional testing for software that created missions for aircrew on 7 different aircraft platforms.• Collaborated with program manager to plan funding and retain testing capabilities.• Planned, reviewed, and approved test reports.• Performed testing on a UNIX-based legacy mission planning system, identifying 6 crucial flaws for 3 separate aircraft systems.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Computer Engineering