Tim Seemuth Email & Phone Number

Richmond, Victoria, Au

Richmond, Victoria, Au

Lake Oswego, Or, Us

-Concurrently oversee 50+ online compliance training implementation projects, from small business to enterprise-level organizations-Manage post-sales client relationships as the first point in the Customer Success model, troubleshooting issues and achieving 95% CSAT survey ratings-Liaise between Sales, Product Engineering, and Support to oversee SAAS implementation project timelines, delivering projects on-time and on-budget-Lead weekly Learning Management System administrator training sessions-Drive product adoption and identify renewals and upsell opportunities

Redfern, New South Wales, Au

-Newly created role managing all native ad campaign implementation across six digital out of home products, increasing team efficiency by 50%-Covered 1-month annual leave for the department manager, overseeing all content operation queries and scheduling deliverables in this interim period-Liaised with external clients and internal teams to plan project timelines and content refreshes-Analyzed post campaign performance data and compiled Excel reports

-Provided reception and admin support at MPA, JLL for Amazon, and the Australian Olympic Committee, receiving 100% client satisfaction reviews

-Traveled to 25 countries-Held temporary contract positions in office administration, SAAS sales and customer success, customer service, and hospitality -Volunteered at an animal rescue

St Leonards, Nsw, Au

-Fielded 20+ daily calls as the first-line sales contact, contributing to a 20% YOY growth in cloud software sales-Conducted 10+ outbound phone calls daily including cold calls to qualify sales leads and schedule demos-Acted as a Customer Success Specialist coordinating new client software implementations and training

Seattle, Wa, Us

-Managed client relationships across a diverse portfolio of Fortune 500 pharmaceutical companies, and collaborated with account director to execute projects with budgets up to $500K-Analyzed monthly marketing program data to identify gaps and implemented process improvements, reducing team administration time by 50% -Partnered with key stakeholders to launch a new client’s marketing program and co-developed a 100-page Policies and Resource manual -Presented tactical and strategic recommendations at client brand planning meetings, securing additional budget and projects for key accounts-Led a team of five managing a patient phone mentor program, adding 100+ patient/caregiver participants, driving new customer acquisition and retention for pharmaceutical client

Seattle, Wa, Us

-Oversaw the end-to-end execution of up to 20 live, digital, and print marketing projects per year, including budgeting, customer targeting, and setting KPIs -Assisted account directors to develop content messaging, campaign strategies, and video storyboards for direct to consumer brand initiatives -Presented weekly and monthly marketing program status reports, utilizing performance data to recommend effective solutions to clients -Developed cross-functional relationships with vendors and internal teams, managing dependencies and deadlines to support on-time project delivery -Led in-depth interviews and facilitated discussions with customers and clients to better implement the customer experience across the product lifecycle-Recruited 200+ customer participants for client promotional and marketing research projects and coordinated their training and logistics for video shoots, advisory boards, and live events

Edmonds, Washington, Us

• Wrote content for the agency and clients’ blogs to increase SEO and stay current with industry trends• Posted and scheduled content for the agency and clients’ social media platforms (Facebook, Twitter, Pinterest, LinkedIn) • Compiled monthly marketing status reports for clients, reviewing performance metrics and insights

• Managed the practice’s social media profiles including Facebook, Twitter, and Google Plus • Created new written content for the practice’s website with a focus on SEO• Conducted strategic analysis of other dental social media and internet marketing efforts

• Managed all operations, budget, and meetings of the 25 member ASSP Student Senate• Planned, marketed, and administered student government elections, garnering record voter turnout• Led Student Leadership Development efforts including the planning of a multi-day student leadership conference for 200+ attendees, as well as coordinating quarterly learning workshops

Bachelor'S Degree, Business Administration; Latin American Studies

Education record