Tom Baker Email & Phone Number

Nashville, Tn, Us

Work with a team of managers to build, develop, evaluate, and manage all Field Service Engineers (FSEs) in the IA, NE, AR, TN, MS, GA, AL, KY region. Directly and indirectly coordination and deliver field service and support services to customers. Build a high-level service management team. Support services activities include IT, break/fix repair, preventative maintenance, proactive service delivery, application of engineering updates, software applications and other activities related to the customer’s service experience. Responsibilities:  Oversee Mechanical, Network, and Managed IT Technicians. Lead high-performing teams and implement IT/Break-fix best practices. Coordinate with and support all Managers with in and outside my territory.  Manage FSEs in the geography to meet company guidelines for response time and service levels. Provide FSEs with access to the necessary training Balance and provide conclusions for the P&L statements. Complete P&L statements for specific accounting periods.  Manage logistical support for FSEs within the geography Experience in managing budgets, resources, and project timelines. Provide 3rd Party resource with access to the necessary training Handle dispatch assignment questions from 3rd Parties Interact with the Smart Center (Help Desk), Reverse Logistics (RL), and other Service functions to address specific customer issues. Conduct regular FSE ride-along and customer site visits within the geography. Interact with Sales Reps and Implementation Resources. Coordinate on customer issues which involve Service, Sales and/or Operations Analyze territory metrics and adjust service activities as needed. Monitor CRM and Reporting System for accurate reporting of customer service data within territory. Assign and evaluate MBO goals and achievements for FSEs. Conduct monthly performance reviews for Territory Service Managers. E-Automate, Power BI, BBL

Directly select, develop, evaluate and manage all Technical Service Engineers (TSEs) in the KY ,TN and NC region. Efficiently delivery a high quality field service and customer satisfaction to customers within the region. Directly coordination and deliver field service and support services to customers. Support services activities include: break/fix repair, preventative maintenance, proactive service delivery, application of engineering updates, and other activities related to the customer’s service experience.Responsibilities: Service issue follow-up as necessaryReceive and make calls to customersCoordinate with TSMs as necessaryManage TSEs in the geography to meet company guidelines for response time and service levels.Provide TSEs with access to the necessary trainingProvide development direction and opportunities for TSEsManage TSE account assignmentsManage logistical support for TSEs within the geographyManage 3rd Party resources within the geography to meet company guidelines for response time and service levels.Provide 3rd Party resource with access to the necessary trainingHandle dispatch assignment questions from 3rd PartiesCommunicate with the Sr. Manager, Territory Service and escalate as necessary any customer or personnel issues.Interact with the Technical Assistance Center (TAC), Reverse Logistics (RL), and other Service functions to address specific customer issues.Conduct regular TSE ride-along and customer site visits within the geography.Interact with Sales Reps and Implementation Resources.Coordinate on customer issues which involve Service, Sales and/or OperationsMonitor CRM and Reporting System for accurate reporting of customer service data within territory.Analyze territory metrics and adjust service activities as needed.Assign and evaluate MBO goals and achievements for TSEs.Conduct annual performance reviews for TSEs..Approve and monitor TSE expenses per company guidelines.SAP, C4C, Tableau Reporting

Alpharetta, Georgia

Responsibilities:  Maintain and develop a Service market for the GA and AL region. Responsible for multiple Service Branches within the GA/AL region.  Oversee the operations and client relations of all accounts within the region. Development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction.  Supervises the training of service technicians with in-house and Manufacture training programs.  Assist Branch Managers and Field Service Managers develop service programs. Orders and maintains adequate supplies and parts for service department inventory.  Works in co-ordination with Parts, Supplies, Office, Sales and Management.  Make sure warranty claims are processed and forwarded to supplier.  Listens to problems of service personnel and work out satisfactorily solution. Helps service personnel diagnose troubles if they do not know the problem or cannot find it.

Greater Nashville Area, Tn

Copier Sales and Solutions. B2B sales.

Responsibilities:  Build and develop a Sales/Service market for the Southeast region, 7 service/sales Branches, using interpersonal and communications skills, public speaking and negotiation skills.  Oversee the operations and client relations of all accounts within the TN, MS region. Development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction.  Oversee the scheduling of service work according to priority and maintains an orderly flow of work.  Supervises the training of service technicians with in-house and Manufacture training programs.  Assist Branch Managers and Service Managers develop service/sales advertising and promotion programs. Assists Sales Managers and Service Managers with the equipment trade-in program. Orders and maintains adequate supplies and parts for service department inventory.  Responsible for drafting department sales and operating budget.  Works in co-ordination with Parts, Supplies, Office, Sales and Management.  Make sure warranty claims are processed and forwarded to supplier.  Listens to problems of service personnel and work out satisfactorily solution. Inspects all completed work turned in to the Service Department as is appropriate.  Helps service personnel diagnose troubles if they do not know the problem or cannot find it.  Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.  Responsible for all company vehicles in the TN/MS region. Responsible for issuing purchase orders for the service department.  Prepares personal/vac/sick reports for Service Department personnel.  Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.

Established sales objectives by forecasting and developing annual territory sales quotas. Projected expected sales volume and profit for existing and new products and services. Developed field sales action plans. Maintained sales volume, product mix, and selling price by remaining current with supply and demand, changing trends, economic indicators, and competitors. Maintained up-to-date machine inventory. Built company’s Service, Parts, and Supply departments, which included staffing, policy development, and processes.

Associate'S Degree, Electrical, Electronics Networking Engineering, 4.0 Gpa

Associate Broker, Real Estate

Education record