Tony Lennon Email and Phone Number
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Circle work's with ANZ clients across the Banking, Utilities, Public Sector, Insurance, Telco and Healthcare industries that run a Contact Centre with 20+ seats. Our clients are usually looking for an innovative and elegant approach to deliver a desired outcome. Typically they need a cloud platform, may have very specific requirements and or need a workforce optimisation solutions such as Workforce Management, Speech Analytics or Call Recording.WHY WE ARE DIFFERENT: We focus on the Contact Centre - This is all we do! We move much quicker than our often much larger competitors. We have 25 years of experience in this market, and our outcomes are delivered quicker, to a higher quality and more cost effectively than most of our competitors. We have deep expertise in the Contact Centre ecosystem and bring this knowledge to bear for our customers. We don't have layers of bureaucracy and complexity that bog down decision making. We focus on Contact Centre innovation that ensures continuous competitive advantage for our clients.CIRCLE CLIENTS: Cigna, Spark NZ, Westpac Bank, iiNet, Trustpower, Healthcare NZ, MSD, Automobile Association, 2 Degrees, Meridian Energy and Contact EnergyCONTACT CENTRE SOFTWARE AND SOLUTIONS: ► Cloud Contact Centre platforms► IVR solutions► Compliance and Quality Monitoring Recording services► Agent Desktop Applications► Robotics► Speech Analytics► Contact Centre and Back Office Workforce Management► Customer Experience Testing services► Contact Centre Consulting services► Custom Integration servicesGET IN TOUCH: tlennon@circle-consulting.co.nz | +64 27 420-3661 | http://www.circle-consulting.co.nz
Circle Consulting & Software
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DirectorCircle Consulting & Software May 2016 - PresentWellington & Wairarapa, New ZealandCircle is a boutique Systems Integrator that is growing its customer base. capability and product offerings. We are proud of our reputation for delivering quality outcomes for customers at a fair price. We are also a proudly Kiwi owned company. Circle offers a range of systems integration, application development and consultancy services to the Contact Centre industry.I have worked in the Contact Centre and Telecom industries for 20+ years. During that time I have developed extensive experience and qualifications with many different Contact Centre products and technologies.I am passionate about building long term, sustainable and mutually beneficial relationships with clients. I like to do this by seeking permission to spend time with the business and understand the strategic vision for all things customer engagement, and what this means for the organisation. I'm then able to make recommendations on how Circle can assist clients in realising this vision, and quantifying this in numbers, dollars, or percentages – always with the customer at the forefront of these decisions.I am particularly interested in the rapidly developing technology landscape - and how this brings new opportunities to the table as clients decide how these new technologies apply to their organisations and the way they service customers - in particular Digital, Analytics and Mobile.
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Country ManagerVerint Oct 2012 - Apr 2016WellingtonMy role is to understand and clearly articulate the linkages between the Business/Enterprise requirements and the technology solution in quantifiable, clear ROI metrics. Developing relationships across my customers business and building long term sustainable and value add propositions are key - and these have to enable the businesses I work with.Its not about the technology - its about what it Enables!! I have a broad technology skillset and understanding across networking, telephony, Contact Centres, IT Infrastructure, Outsourcing and Service Management. -
EssGen-I 2005 - 2012
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Product ManagerTelstraclear 2002 - 2005
Tony Lennon Skills
Tony Lennon Education Details
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Awatapu College, St Bedes, Nz Forces School -SingaporeBusiness Studies -
Marketing
Frequently Asked Questions about Tony Lennon
What company does Tony Lennon work for?
Tony Lennon works for Circle Consulting & Software
What is Tony Lennon's role at the current company?
Tony Lennon's current role is Director at Circle Consulting & Software | We deliver innovative Contact Centre Solutions that give our customers a clear competitive advantage.
What is Tony Lennon's email address?
Tony Lennon's email address is to****@****i.co.nz
What is Tony Lennon's direct phone number?
Tony Lennon's direct phone number is 0064 27 42*****
What schools did Tony Lennon attend?
Tony Lennon attended Awatapu College, St Bedes, Nz Forces School -Singapore, Massey University.
What skills is Tony Lennon known for?
Tony Lennon has skills like Solution Selling, Outsourcing, Service Management, Networking, Contact Centers, Service Delivery, Telecommunications, Unified Communications, Pre Sales, It Strategy, Management, Vendor Management.
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