Tobias Goebel Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

San Francisco, California, Us

Twilio's mission is to unlock the imagination of builders. In our IoT group, we help builders of IoT solutions get their devices connected for life. My job is to develop this message and evangelize it, both internally and externally.

New York, Us

Sparkcentral enables digital transformation in customer service by providing a customer engagement platform dedicated to social, chat, and messaging channels.I lead and executed all aspects of the company’s marketing and business development efforts during a critical market transition phase in the digital customer care space. I defined positioning and messaging, influenced and managed the go-to-market strategy, enabled the sales team, created new foundational content for customer presentations, managed analyst and public relations, orchestrated and conducted field and digital marketing efforts, managed partnerships, and provided industry thought leadership though public speaking and writing. I planned and executed a website revamp to reflect the company’s new positioning. I advocated for a shift to a new CRM platform and lead the company through that process to centralize the global sales, marketing, and customer success initiatives. I re-established Sparkcentral’s presence at key industry conferences and created awareness among the relevant analyst community. In 2019, in addition to my marketing responsibilities, I took over the business development function. I formalized the company’s lead generation and management processes to establish a foundation for solid growth.

Boulder, Colorado, Us

In addition to working as the product marketing point person for Aspect's customer self-service and Conversational AI solutions, interfacing with our sales, and marketing groups, product management, as well as our channel partners and the analyst community, I helped the UK Sales team land a marquee deal to build a highly visible chatbot for grocery chain Lidl. I was the lead architect for what became "Margot the Wine Bot", which won the CogX Best Consumer Chatbot award in 2018.

Boulder, Colorado, Us

After another promotion, I continued exploring the next big things in consumer technology with the goal of finding new and better ways to help businesses connect and engage with their customers. I introduced chatbot technologies to Aspect and lead their global chatbot go-to-market efforts, becoming a recognized authority in modern customer self-service technologies. I created a new online portal to centralize and promote the company's work in the chatbot space, highlighting projects, publications, techniques, and best practices (www.aspect.ai, now deprecated). All while working as the acting product marketing manager for the self-service product suite of Aspect's portfolio.

Boulder, Colorado, Us

Aspect, a provider of contact center solutions, acquired my previous employer Voxeo, and I moved to the Boston area to be part of the Aspect East Coast HQ. I expanded the company's mobile strategy to devise and launch the Aspect Mobility Suite, encompassing new and established technologies such as mobile apps, SMS, IVR, social, LBS, and WebRTC. I worked on defining a vision of a unified mobile customer experience and took this to the market: communicating it to analysts, partners, and customers, and evangelizing it through speaking and writing publicly and internationally.

Orlando, Fl, Us

I moved to a product marketing role, affiliated with the office of the CTO, where I developed prototypes of innovative applications that utilized Voxeo's software portfolio, showing the "art of the possible". I directed the product marketing strategy around the broader mobile application and technology space the company was heading to, incl. technologies such as mobile and web apps, HTML5, SMS, LBS (location-based services), voice biometrics. I worked closely with Engineering, Product Management, as well as Sales, Marketing, and Channel Management.

Orlando, Fl, Us

Voxeo, at the time the leading IVR hosting company, acquired my previous employer VoiceObjects in 2008. In my continuous journey from the technology to the business side of enterprise software, I joined the emerging sales engineering team to "spread the word" about what I previously helped create. In addition to becoming the go-to-person for the sales team for product technology and architecture guidance, I also created knowledge repositories to expedite learning across the board, and constantly encouraged my colleagues to contribute their experience. In 2010, I left Germany and moved to the US, to join Voxeo's headquarters in Orlando FL. In 2012, I identified the need for a pre-sales partner training. I created an agenda, got 15 directors, VPs, CxOs onboard, and hosted/conducted a 3-day class for 14 participants of 3 Voxeo partners. I was awarded the November 2012 Voxeo “Customer Obsession Award”, my second one, for this accomplishment.

The head of R&D became aware of my contributions of ideas for the further development of the product and I was offered to switch to Engineering. I was now in charge of managing the development of aspects of the VoiceObjects Server product. I mentored and guided engineers, technical writers, and became a key liaison to the marketing and sales department, as well as our customer base and analyst community.As one of my main accomplishments during this time, I wrote the specification for and then managed the conversion of the company's main product from a voice-only to a multi-channel application management suite. This laid the foundation for the product's success to come.

VoiceObjects developed a voice application management suite for enterprise IVR (Interactive Voice Response). I was hired fresh off university to design and implement voice user interfaces for enterprise customers, primarily in the financial and telecommunications sectors. Shortly after joining, I helped deploy one of Germany's largest phone banking IVR portals for Postbank. Furthermore, I helped develop new training material and conducted both internal and customer-facing training for the VoiceObjects product.

I developed training content from scratch and taught undergraduate courses on VoiceXML & other speech technology standards as a contract teacher at my alma mater.

I co-developed an acoustic web browser with 2 colleagues from the computational linguistics department at the University of Bonn.

M.A., Computational Linguistics, Phonetics, Computer Science

European Masters In Language And Speech, Computational Linguistics