Tracey Wright

Tracey Wright Email and Phone Number

Director, Global Services Pricing @ Dell Technologies
round rock, texas, united states
Tracey Wright's Location
Belfast Metropolitan Area, United Kingdom
Tracey Wright's Contact Details

Tracey Wright personal email

n/a
About Tracey Wright

Experienced Information Technology Solutions Architect with a demonstrated history of working in the information technology and services industry. Skilled in Storage, IT Service Management, Professional Services, Management, and Account Management. Strong engineering professional graduated from University of Central Lancashire.

Tracey Wright's Current Company Details
Dell Technologies

Dell Technologies

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Director, Global Services Pricing
round rock, texas, united states
Employees:
270292
Tracey Wright Work Experience Details
  • Dell Technologies
    Director
    Dell Technologies Dec 2023 - Present
  • Dell Technologies
    Senior Pricing Manager Services Pricing
    Dell Technologies Mar 2022 - Dec 2023
  • Dell Emc
    Pricing Consultant
    Dell Emc Feb 2019 - Mar 2022
  • Dell
    It Solutions Architect
    Dell Nov 2015 - Mar 2022
  • Dell Computers
    Technical Account Manager
    Dell Computers Oct 2013 - Oct 2015
  • Dell
    Technical Account Manager
    Dell Jul 2002 - Nov 2005
    Emea
    Responsible for managing a group of eight Technical Account Managers for the UK/IRL public sector business for high end support.Managing the resolution, ensuring the customer is resourced effectively to not only meet, but exceed customer expectations.Design and implementation of techniques to handle issues and filtering of account priorities. Delivery of on site customer visits when required.Proficient in the use of Analytical Troubleshooting (ATS) essential for Priority 1/System Down issues.Education of sales staff to ensure correct expectation of High End support.Provision of detailed reports to customers on high priority issues which included valued added organisational recommendations for the customer.Presentations and report submission to Senior Management on the Customer Satisfaction of support and how the support organisation could improve.Development of effective working relationships with Dell partners and key stakeholders to ensure resolutions (EMC, Microsoft, Novell).Managed recruitment for the team. Carried out annual appraisal process / team development activities / learning and development plans. Recipient of the Dell Excellence Award twice in recognition of outstanding support to the Business resulting in substantial new revenues.
  • Complete Telecom
    Technical Consultant
    Complete Telecom Jun 2001 - Jul 2002
    Dublin
  • Lucent Technologies
    Network And Telecommuncations Engineer
    Lucent Technologies 1999 - 2001
    Dublin
    Design and installation of expanding LAN to accommodate new production lines as business required.Upgrade of WAN equipmentMigration to Lucent network after merger (Ascend Technology to Lucent).Maintenance and day to day support of LAN and WAN for 4 production lines working 24/7.Introduction and install of Wireless networking and remote access.Responsibility for investigating new technologies, developing cost benefit analysis and presentation of recommendations to senior management for budget approval.
  • Dell
    Lan/Wan Engineer
    Dell 1995 - 1999
    Emea

Tracey Wright Skills

It Service Delivery It Service Management Account Management Managed Services Professional Services Management Troubleshooting Networking Enterprise Software Storage Itil

Tracey Wright Education Details

Frequently Asked Questions about Tracey Wright

What company does Tracey Wright work for?

Tracey Wright works for Dell Technologies

What is Tracey Wright's role at the current company?

Tracey Wright's current role is Director, Global Services Pricing.

What is Tracey Wright's email address?

Tracey Wright's email address is tr****@****ell.com

What schools did Tracey Wright attend?

Tracey Wright attended University Of Central Lancashire.

What skills is Tracey Wright known for?

Tracey Wright has skills like It Service Delivery, It Service Management, Account Management, Managed Services, Professional Services, Management, Troubleshooting, Networking, Enterprise Software, Storage, Itil.

Who are Tracey Wright's colleagues?

Tracey Wright's colleagues are Eric Mose, Paul Giosa, Kiran Rastapur, Thet Khant Min, Angus Ho, Leonardo Severo, Brion Philbin.

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