Duties include monitoring, procedure documentation, setting up and removing access, Application deployments and validation, log cleanup and archive, PCI compliance preperation, server patching and escalation reports. • Helped create and maintain job related How To’s• Application deployments• Manage production environment server patching and testing of applications.

Duties include monitoring, procedure documentation, setting up and removing access, installation and server deployment, replacing hardware, web deployments, run Linux commands, server patching, and cluster failover services, PowerShell for exchange and escalation reports. Daily tasks include data center walkthrough and service desk tickets. One weekly task was to export and import backup tapes for the Commvault environment. • Helped create and maintain job related How To’s• Website deployments• Manage and perform production environment server patching and testing of applications.• Assisted in development of multiple monitoring and troubleshooting projects for Tier 1 applications.

Provided technical and customer service support for customers. Help with email, voice services as well as cable modem setup such as wireless or registration. Troubleshot connections to modems by way of coax and Ethernet cables. Followed standard operating procedures.

Worked with field technicians on troubleshooting customer’s equipment, outside lines, network interface devices and other DSL equipment. Helped customer with wireless connections, email and TV issues related to their service. Helped other agents with various tasks that needed specialized knowledge of DSL and VoIP technologies. Took customer escalations for follow-up as well as to help customer with any further issues.

Provided technical support for customers of 2Wire's partners. Helped with installation and setup of DSL modems including registration and wireless configuration. Educated and supported customers on wireless security and internet email usage. Awarded Agent of the Month in March and September of 2006.