Vernette Loh Email & Phone Number

Singapore

Mountain View, California, US

• Regional Community Lead responsible for Workspace Programs and Insights including capacity planning, vendor management, employee experience and events
• Quarterly Key Contributor, Q3 2023
• Delivered global events and programs, increasing employee engagement

Mountain View, California, US

• Managed offices across six countries in the APAC region, overseeing amenities and events
• Managed office operations and communications for regional WeWork offices, including office opening in Jakarta
• Led global WeWork portfolio and programs, launching a new company wide hot-desking platform
• Conducted weekly new hire sessions for Workplace orientation in the region

New York, NY, US

• Community Associate at 21 Collyer Quay — part of the pioneer Building Opening Community team for the latest flagship location in the Pacific region
• Liaised with Project Managers and vendors onsite, providing member feedback to improve user experience
• Managed maintenance and custodian team to ensure smooth day-to-day operations of a mega building
• Developed an operating manual for key stakeholders on building operations

New York, NY, US

• Operations Ambassador team: Worked on creating an onboarding program to internationally align training materials to help up-skill new team members
• Rolled out a Halal Project initiative across South East Asia locations, fostering inclusivity and meeting member needs in the workplace by providing separate dish sponges and microwaves
• Created a Community Onboarding Program to internationally align training materials and upskill team members

New York, NY, US

• Community Associate at Suntec Tower 5, responsible for member engagement and daily building operations including vendor, budget, and inventory management
• Working alongside the Facilities team to support an international building audit on COVID-19 safe management measures in the workplace
• Rolled out Mental Health Day initiative with Community teams across Singapore, including revamping wellness rooms
• Planned year-end social events for colleagues across departments to promote cross-functional engagement during the pandemic

Singapore, Singapore, SG

• Completed training program aimed at finetuning service standards and interactions to suit changing demands of air travel during the COVID-19 pandemic
• Ensured and maintained a high standard of inflight hygiene and cleanliness to minimise the risk of infection onboard

• Delivered hospitality excellence and received numerous commendation letters from passengers, as a proud team member of Asia's Most Awarded Regional Airline
• Performed translation and interpretation duties onboard South Korean flights, assisting with the handover of the Busan station to our SIA colleagues at the inaugural Busan-Singapore flight
• Trained new crew under a mentoring program that helps them transition from training to flying

• Deployed during the COVID-19 outbreak to serve the community and manage welfare initiatives for residents
• Provided counseling for Support Grant applicants and facilitate next steps for financial support
• Oversaw general accounting functions and processed resident's applications for financial assistance
• Participated in social assistance programs for elderly residents with house visits to deliver staple food items when they were encouraged to stay home
• Provided support for home-based learning to five families by leading a 'Repurposed Laptop Program' for underprivileged households

SG