Veronica Phillips Email & Phone Number

Colorado Springs, Colorado, United States

● Assesses the psychosocial/spiritual needs of patient/family.● Assesses the safety needs of the patient and notify Care Manager of any concerns immediately.● Assesses for signs/symptoms of abuse or neglect and notify Care Manager of any concerns immediately● Evaluates patient insurance coverage and financial status and refer to appropriate agencies for assistance.● Provides social service activities as related to terminally ill patients and their families, including planning, treatment and consultation with other staff.● Assists in the development and implementation of the patient/family Plan of Care.● Participates with Self-Managed Care Teams to provide support and education for patient/families based on the hospice philosophy of care.● Participates in IDT meetings and keep team members informed of changes in patient/family psych social POC.● Provides counseling to patients/families and hospice staff as needed.● Relates positively to various types of personalities and family dynamics, and deal effectively with angry, hostile, or grief reactions.● Makes referrals to community resources as appropriate to meet patient/family needs.● Participates in bereavement follow-up services as required.● Maintains adequate, complete and timely records of all activities and services provided to patients/families.● Assists in the development of support groups and other special programs as necessary.● Assists in the orientation and training of volunteers, staff, physicians and community members as requested.● Implements practices that ensures Family Satisfaction measures exceed national benchmarks● Participates in QAPI programs.

Colorado, United States

Worked collaboratively with the client to develop a comprehensive treatment plan that addresses priority needs of the client, an agreed upon plan of action, and desired treatment outcomes.Utilized approved curriculum to facilitate weekly groups and/or provides individual treatment to membersConducted group and individual therapeutic interventionsAdministered follow-up assessments and utilized ASAM and DSM-IVEvaluated and reported progress and outcome of treatment servicesCompleted clinical intakes, treatment plans/reviews, monthly reports, assessments, progress notes and discharge summaries.Participated in mental health on call, based on education/experience.Provided crisis intervention and de-escalation skills.Exercised professional judgement.Used professional discretion to make independent decisions.Incorporated the use of Evidenced Based Practices and Motivational Interviewing skills.

Colorado Springs, Colorado, United States

• Provided individual, group, and family therapy to clients within our Acute Units. • Provided initial bio-psycho-social assessments, treatment and discharge planning, interfaced with community agencies and referral sources throughout the client's course of treatment.• Provided recreational therapy to clients on the acute units for kids and adults.• Communicated findings and progress as a member of the treatment team, maintained regulatory compliance and policy and procedure development for activities.• Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. • Planned and implemented patient disposition and other social work case management and utilization management activities for clients.

Planned, developed, organized, evaluated, and directed the overall operation of the Social Services Department in accordance with the National Association of Social Workers (NASW) Code of Ethics. Maintained compliance with federal, state, and local guidelines and regulations, Genesis policies and procedures, operations, and standards of care. Fostered a climate, policies, and routine that enabled patients/residents to maximize their individuality, independence, quality of life, and dignity.

Peterson Afb, Colorado Springs, Co

Utilized clinical assessment skills and maintains procedures to identify sponsors whose family members have special medical and educational needs in a timely manner. The SNC uses a multi-disciplinary and collaborative approach with other key service providers, such as installation youth and childcare facilities, and officer and enlisted spouses groups, to ensure effective outreach and identification of special needs. Ensures family members of the AF personnel or family of the AF member are appropriately “Q coded” (EFMP-enrolled)Ensured all active duty sponsors known to the Air Force Personnel Center, and local Military Personnel Section (MPS) and/or Commander Support Staff (CSS) where applicable, having family members with special needs are identified in AF medical special needs data management systems. Provides oversight for base-level data entry in AF-provided data management systems used in the management of EFMP-M.Provides training to installation personnel and medical staff; and consultation as needed to support the implementation of EFMP-M base-wide Integrally involved in the Family Member Relocation Clearance (FMRC) process. Ensures all FMRC requirements are implemented by all EFMP-M staff. Coordinates the enrollment process and travel screening for all active duty family members’ and travel screening upon request to the families of DoD civilian sponsored assignments going to an overseas baseProvided oversight to ensure every AF sponsor with one or more family members with special needs assigned to the installation has a SN file maintained at the Medical Treatment Facility (MTF). Ensures Q-coded sponsors assigned to the installation are contacted annually to determine if there are unmet needs and to request updates of information as needed

United States

Managed a case load of child/spouse abuse cases, ensuring proper assessment and disposition.Conducted initial interviews and reviewed records of abuse patients to obtain a social and psychological history.Developed a case assessment to identify family problems with a caseload of ten families.Recorded information and prepared a treatment plan for each case.Provided limited short term supportive counseling and referrals.Advocate and a liaison with others involved in the evaluation and treatment, such as Child Protective Services, medical staff, Commanders, and civilian agencies.Co-facilitate support, education, and treatment groups.

Colorado Springs, Colorado Area

Coordinated and provided care that is safe, timely, effective, efficient, equitable, and client-centeredHandled case assignments, draft service plans, reviewed case progress and determined case closureSupervised MSW InternsHelped clients achieve wellness and autonomyFacilitated multiple care aspects (case coordination, information sharing, etc)Helped clients make informed decisions by acting as their advocate regarding their clinical status and treatment plansDeveloped effective working relations and cooperated with medical teams/agencies and staff throughout the entire case management processArranged abeyance with social services, health and governmental agenciesTook the extra mile to interact with clients to keep track of their progress and ensured satisfactionRecorded cases information, completed accurately all necessary forms and produced statistical reportsPromoted quality and cost-effective interventions and outcomesAssessed and addressed motivational and psycho-social issuesAdhered to professional standards as outlined by protocols, rules and regulations

Colorado Springs, Colorado

Admitted new clients by reviewing records and applications; conducting orientations.Determined clients' requirements by completing intake interviews; determined need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewed therapist evaluations, treatment objectives, and plans.Established treatment programs by setting schedules and routines; coordinated services being provided; arranging resources, including transportation and escort.Monitored cases by verifying clients' attendance; observed and evaluated treatments and responses; advocated for needed services and entitlements; obtained additional resources; intervening in crises; provided personal support.Maintained clients' records by reviewing case notes; logged events and progress.Communicated clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.Prepared clients' discharge by reviewing and amplifying discharge plans; coordinated discharge and post-discharge requirements; orienting and training family members; providing resources.Improved staff competence by providing educational resources; balanced work requirements with learning opportunities; evaluated the application of learning to changes in treatment results.Improved treatment results by studying, evaluating, and re-designing processes; implemented changes; rewrote policies and procedures within the clinic.Advocated and raised awareness on behalf of clients and the needs of the community and local servicesAssisted clients by providing a family social worker, clinical social worker, school social worker, or healthcare social worker

United States

• Assisted in assessing community needs and compilation of community resources• Assisted in developing and implementing programs• Collected and collated information on clients' progress and responded to programs and maintain accuracy in data and reports• Coordinated, implemented and followed up on case plans for clients• Handled assigned administrative duties• Liaised with agencies and made referrals for services• Reached out to collect information and conducted assessment on clients' basic needs• Collaborated closely with the multidisciplinary staff to provide a coordinated experience to patients and families. • Received a high volume of inquiries from a variety of sources and gathered pertinent medical and psycho-social information to help determine level of acuity and appropriate resources. • Planned and implemented patient disposition and other social work case management and utilization management activities for patients. • Conducted mental status & Substance Abuse evaluations; coordinated clinical interviews & treatment team meetings for 3 wings • Proctored Automated Neuropsychological Assessment Metrics (ANAM) & psychological testing for 88 military service network partners • Supported Mental Health (MH) services in psychiatry, psychology, social work, Family Advocacy, and Substance Abuse • Maintained records, obtained vital signs, data entry, and scheduled appointments including Family Advocacy and ADAPT using Composite Health Care System. Third Party Collections assistant • Scheduled/performed Automated Neuropsychological Assessment Metric (ANAM)/screening & psychological testing Supported clinical/administrative operations; coordinated psychological services for 11 Mental Health providers/8K active duty personnel at DoD's only tri-service joint base and The United States Air Force Academy Worked under the direct supervision of a social worker.

United States

-Provided basic care to clients in an acute, 24-hour psychiatric stabilization unit and worked as part of a multi-disciplinary team to monitor the clinical milieu; Performed client care in an environment that optimized safety and reduced the likelihood of medical/clinical care errors-Acted as a coach and mentor in order to build and develop life skills for mental health clientele, in office, group, home and community-based environments. -Assisted clients and/or families in overcoming housing problems, barriers to treatment, issues with client rights, obtaining information on community resources, managing mental illness and ways friends and families can help with support services and home visiting programs.-Stored client's property and documents, per policy and procedure-Monitored and interacted with clients during non-structured activities and maintained healthy therapeutic boundaries.-Actively addressed risk issues (clinical and environmental) on the unit; consistently followed Safety Check Procedures;-Assessed clients in crisis and to verbally de-escalate clients in crisis when needed.-Conducted skills groups that are evidence-based and relevant to the clients served.

Master Of Social Work (Msw), Social Work, 3.3

Activities and Societies: Pi Gamma MuTrauma Informed Care

Bachelor'S Degree, Sociology, 3.0

Minor in Counseling

Associate Of Arts (Aa), Social And Behavioral Sciences, 3.0

Behavioral and Social Sciences Studies