William Brown Email & Phone Number

York, Pennsylvania, United States

Tier 2 Supervisor. Oversight of Tier 1 operations. Assistant to Tier 3 staff. Job duties include but not limited to.Domain Controller monitoringActive Directory management (New User creation, Computer/VM Builds/Group Management/Attribute Editing)Phone Management from resources such as 3CX, Teams Phone/Call2Teams, and SipTrunkCitrix VM Management (Building new VM's, configuring, and assigning)Citrix Cloud management (Working on VM Servers doing maintenance (User clean-up, restart, configuring Network)Office 365 Admin Management (Admin, Exchange Center, Azure, Security)

Oldsmar, Florida, United States

Tampa/St. Petersburg, Florida Area

Testing various pieces of equipment, defaulting them, verifying conditions, installing IOS's, with configuration work. Installing hardware into equipment such as Daughter Boards, Memory, Flash, VPN Cards into Routers, Modules, and more. Validating with QA Procedures to ensure the highest standardsPrimary Responsibilities : Network Engineer. Testing various pieces of equipment, defaulting them, verifying conditions, installing IOS's, with configuration work, QA, Installing Memory, and Modules, and Daughter Boards. Dates Employed – June 2016 - Testing and QA includes equipment from...*Cisco (Switches, Routers, IOS Installs, IP Configuration, Password Encryption AP's, SFP's, Supervisor's, ASR's, IOADS, License Installs, and more..._*Juniper (Switches, IOS Installs)*HP (Switches)*Dell (Switches)*Calix (E7, C7, ONT's, C7 Cards, Blades) *Experienced with working with Calix iMS**Brocade (Chassis, Line Cards)*A-Tran (Routers, Switches)*Occam (Blades, Shells, ONT'S)*Ciena (Switches)*Assigning IP and Subnets to units upon request.

Company: ClickWrokerPrimary Responsibilities : Market research analysis Dates Employed: Jun 2014 – Current Market analysisAd revenue analysisWorking between billion dollar company projects for the following companiesGoogle, Microsoft, Yahoo, Facebook, and moreSupporting the company contents by grading their product for consumer effectData ProcessingFinancial workBookkeeping

Tampa/St. Petersburg, Florida Area

Testing various pieces of equipment, defaulting them, verifying conditions, installing IOS's, with configuration work. Installing hardware into equipment such as Daughter Boards, Memory, Flash, VPN Cards into Routers, Modules, and more. Validating with QA Procedures to ensure the highest standardsPrimary Responsibilities : Testing Equipment and Evaluating QA Procedures to ensure high standards. Configuring information to Cisco Switches, and Routers for Clients regarding installing requested OS’s, assigning IP, Gateway, Hostname, Duplex information, Range Interface Setup, Speed, and verifying connectivity of POE and Ethernet traffic(4/18/17) Manage and training new Lab staff.

Tampa/St. Petersburg, Florida Area

Testing various pieces of equipment, defaulting them, verifying conditions, installing IOS's, with configuration work. Installing hardware into equipment such as Daughter Boards, Memory, Flash, VPN Cards into Routers, Modules, and more. Validating with QA Procedures to ensure the highest standardsPrimary Responsibilities : Network Engineer. Testing various pieces of equipment, defaulting them, verifying conditions, installing IOS's, with configuration work, QA, Installing Memory, and Modules, and Daughter Boards. Dates Employed – June 2016 - Testing and QA includes equipment from...*Cisco (Switches, Routers, IOS Installs, IP Configuration, Password Encryption AP's, SFP's, Supervisor's, ASR's, IOADS, License Installs, and more..._*Juniper (Switches, IOS Installs)*HP (Switches)*Dell (Switches)*Calix (E7, C7, ONT's, C7 Cards, Blades) *Experienced with working with Calix iMS**Brocade (Chassis, Line Cards)*A-Tran (Routers, Switches)*Occam (Blades, Shells, ONT'S)*Ciena (Switches)*Assigning IP and Subnets to units upon request.

Tampa, Fl

1. Customer Service2. Network Support3. Hardware support (Phones and Tablets)4. NRB Registration and Support 5. Cellular Site analitics 6. Billing Support 7. Meeting competitive call support metrics

(((THIS JOB IS CONNECTED TO ROBERT HALF TECHNOLOGY, COMING ON FROM TEMP TO FULL TIME)))(((THE COMPANY CLOSED IN MARCH OF 2015)))• Customer Service• remotely supporting pc's over logMeIn• removing malware/viruses• setting up email for clients• installing software for clients• networking and support for clients on routers/modems• configuration of modems/routers• talking clients on how to support an issue over the phone• support tablets and configuration of network and email• tuning up pc speeds and fixing hard drive clusters

Tampa/St. Petersburg, Florida Area

• Customer Service• remotely supporting pc's over logMeIn• removing malware/viruses• setting up email for clients• installing software for clients• networking and support for clients on routers/modems• configuration of modems/routers• talking clients on how to support an issue over the phone• support tablets and configuration of network and email• tuning up pc speeds and fixing hard drive clusters

Charleston, West Virginia Area

• Customer Service• Cash Management• Food Prep and Cost Management• Customer Operation Review Evaluation (CORE)• Employee Deployment and Labor • Team Trainer• ICOS & Portioning• Inventory• Hiring & Interviews• Attention to Details• Store Cleanliness and Maintenance

Charleston, West Virginia Area

Network support for Frontier Internet services*Consulted customers through the phone supporting Frontier products*Modem support*DSL support*Firewall support*Windows, Unix support*Customer account configuration, billing, and management*Promotion of sales which include Virus Protection, Firewalls, IT Premium support for devices such as tablets, PC's, printers, and other devices outside of the average Frontier boundaries.

Dade City, Fl

Supporting PC's, Laptops, and Wireless devices*Configuring Hard Drive's*Virus cleanup*Installation of new Hardware/Software*Ordering new parts for customers*OS installation/configuration *Screen replacements*Management of customer services and devices on a timely mater.

Yokuska Japan

United States Navy: Completed Basic Training. Traveled around the world, and got international public experience. Made it to E-2. Completed United States Navy Culinary Arts School.

Associate Of Science (As), It Security

Activities and Societies: • The International Club • Government Student of 2004 • Attended School Anime Club 2000-2003 • Air Force ROTC.

General, General

Activities and Societies: General studies. Focused in IT classes, and Military ROTC