Zoë Fluger Email & Phone Number

San Francisco Bay Area

♦ Maintained an intimate knowledge of the Handshake product across all user types, including any active bugs or product updates, and provided excellent written and verbal customer service to university users with a consistent 90%+ satisfaction rating.♦ Starting in March 2017, became the Fraudulent Employer Team Lead. Has since created a lasting System of Processes for this team including investigating, identifying, removing, and organizing fraudulent employer cases. ♦ Maintains an average of 250 ticket solves a week, creating maximum efficiency and swift response times. Still holds the company record of most solved tickets in one week (550).♦ Crafted and Published Help Center Documentation from scratch, increasing user product knowledge and self-solves. ♦ In July 2017, Became the Support-to-Product Team liaison, facilitating, organizing, and communicating all Employer related product feedback. ♦ In August 2018, began any training needed all new Support Team hires, ensuring a successful and happy on-boarding experience.

Greater Memphis Area

♦ Worked daily Client Identification List to ensure that all information received via an electronic insurance verification is reviewed and updated. ♦ Accountable for outstanding customer service to all external and internal customers♦ Ensured correct insurance entry, including priority order, upon initial patient interaction, in order to bill the payer appropriately. ♦ Verified and documented worker’s compensation insurance information provided to the billing group or after problems are identified through denials, correspondence from insurance companies, etc. to ensure accuracy of the information.

Greater Memphis Area

♦ Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.♦ Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.♦ Anticipated customer and store needs by constantly evaluating environment and customers for cues.♦ Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

Sturgeon Bay, Wi

♦ Facilitated the production and programming process for corporate gatherings♦ Coordinated the meeting and communication of the creative planning team♦ Scheduled and coordinated feature elements such as videos, testimonies, songs, ect♦ Worked with tech director to ensure that we have the technology and tech artists to implement the planned program

Greater Memphis Area

♦ Performed circulation desk procedures, such as checking in and checking outmaterials, registering patrons and collecting fines.♦ Processed, repaired, or reconditioned library materials.♦ Shelved library materials and reads shelves.♦ Assisted with library programs and displays.

Bachelor Of Arts (B.A.), Humanities/Humanistic Studies

Modern Music Ministry/Songwriting

High School Diploma