Since 2004, we have been helping customers transform and benchmark their contact centres to be amongst the best in the world using our experienced team and leading technologies. Our goal; "Happy employees, successful projects and satisfied customers..."
In December 2004,
Procat began its business as a consultancy company for customer care operations and soon after became the leading technology provider for In-house & Outsource Call Centre companies in Turkey. Till today Procat installed and supported more than 12,000 seats in Turkey, the Middle East and Europe.
2006
Procat expanded its product and service offering with Speechouse, a group company founded in 2006. Speechouse was founded to provide applications and projects using advanced speech technologies such as speech recognition, speech analysis, speech signatures, text-to-speech conversion, virtual assistants, and natural language perception routing.
In 2009,
the first Call Center Hotel (CCH) concept in Turkey was founded by Procat. CCH provides the outsourcing of call centre company locations, facilities for periodic projects and proof of concept facilities for clients that want to identify their needs before investing in call centres. Focused on a hotel concept, CCH enables the healthy and efficient growth, flexibility and redundancy of a call centre equipped with the latest technologies.
In 2014, Procat started to offer BPO services with the motto "Happy employees, successful projects and satisfied clients..."
Today
Procat serves in the fields of collection, sales, customer service and Telecom, Aviation, E-Commerce, Banking, Automotive, Insurance and Gambling.
Over the years, Procat has gained experience in operations in Turkish, English, German, Dutch, French, Arabic and Russian languages and has achieved success in BPO projects thanks to our experienced team and the use of leading technology in the market.
and the journey never ends…
Company Details
- Employees
- 443
- Founded
- -
- Address
- Orhan Veli Kanık Caddesi Funda Sokak, Plaza 360 No: 2 Kat: 5 Kavacık Beykoz,turkey
- Industry
- Outsourcing And Offshoring Consulting
- Website
- http://www.procat.com.tr/
- Keywords
- CX, BPO, Business Process Outsourcing, Technology, Speech, Customer Experience, Digital Transformation, Contact Centre, Call Centre, Contact Centre Installation, Advanced Speech Technologies.
- HQ
- İstanbul
Pcx Questions
Pcx's website is http://www.procat.com.tr/
Pcx's LinkedIn profile is https://tr.linkedin.com/company/procatcx
Pcx has
443 employees.
View email and phone details for 443
employees at Pcx.
Pcx's industry is
Outsourcing and Offshoring Consulting
Pcx's top competitors are
Turkcell Global Bilgi,
Procat Group,
Ceyber,
Call Center Hotel,
Webhelp,
Concentrix,
Trendyol Group,
Procat Technology,
Assistt,
Ascensos.
Pcx's categories are Outsourcing and Offshoring Consulting
Pcx's founding year is 2004
