Aaron Shapiro Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

• Oversee the strategy, planning, and execution of the guest experience department that manages the programming and operations of multiple 20,000 seat venues.
• Lead and manage the performance, engagement, and development of a team of over 100 individuals from part-time staff to management.
• Work closely with KSE executive leaders to provide insight, direction, and implementation of customer experience best practices.
• Lead the training for 2,000 employees on safety, diversity… Show more
• Lead the training for 2,000 employees on safety, diversity, inclusion, and equity efforts, 5-star guest experience curriculum, and the implementation and evaluation of these efforts. Show less

Portland, Oregon Area

• Created and implemented new customer service standards which resulted in a superior guest experience and an improvement in department culture.
• Developed, managed, and trained staff on conflict resolution practices resulting in an enhanced guest and staff experience.
• Implemented continuous improvement practices that ensured stronger collaboration with the Event Department for all arena events, client relationships, and staffing needs.
• Fostered an environment of mentorship with… Show more
• Fostered an environment of mentorship with the People and Culture Department that resolved part-time employee issues resulting in increased productivity and higher staff retention. Show less

Sacramento, California Area

• Partnered with leadership to develop Guest Relations business plan to support the organizational strategy which resulted in increased arena client retention.
• Led, trained, and managed the performance of the Guest Services Team resulting in a structured training program in key areas like safety and conflict resolution.
• Built and maintained a high level of team morale and oversaw the employment strategy of the Guest Services Department.

San Francisco Bay Area

• Promoted from Fan Relations Specialist in November 2016
• Created entire Guest Services Department that included creating department structure and strategy, recruiting and hiring over 130 team members, implementing staffing schedules, and creating an employee engagement.
• Implemented training standards and curriculum to increase guest satisfaction, safety and security best practices, and emergency protocol.
• Fostered a strong team culture and performance management system… Show more
• Fostered a strong team culture and performance management system using situational leadership for the department which resulted in high levels of employee retention. Show less

• Managed and created customer resolution best practices while fielding high-volume calls, emails, and letters from guests.
• Compiled and analyzed monthly reports derived from CRM software that included all five venues and respective departments.
• Assisted with training and oversight of new employees to better acclimate them to the team and position requirements.

Bachelor Of Science (Bs), Business Management With A Focus In Sports Management

Minor In Spanish

Education record