Beth Roberts Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas, United States

• Provided effective and considerate customer service to Enterprise users through live chat, phone and email support.
• Demonstrated efficient use of time through reaching high levels of user interactions and hitting goals for customer satisfaction and one touch resolution.
• Collaborated with team members and other departments to solve issues and streamline communication with users.

Austin, Texas, United States

Austin, Texas, United States

• Creates a great customer experience in the shops through representing the Howler Brothers brand through each interaction with customers.
• Monitors inventory and merchandising in both retail locations in Austin, Texas.
• Assists in the supervision and training of employees and serve as the manager on duty.
• Works with corporate customer service team on returns, escalated issues, and inventory matters.

Austin, Texas Area

• Embodies and contributes to the growing Howler Brothers brand through spreading knowledge of the products and culture to the community.
• Assists customers with sizing, activity recommendations, product information, and outfitting with the goal of gaining brand awareness and customer loyalty.

Austin, Texas

• Represents YETI through product presentation and knowledge of the history of the company. Promoted the brand throughout the entire experience by presenting drinks in YETI products and ensuring customer satisfaction.
• Delivers high standards of customer service in a fast-paced, high-volume work environment.

Chama, New Mexico

• Develop social media strategy and branding to promote the ranch in a cohesive and effective manner. Increased social media following by 200% in first month.
• Design and write copy for promotion collateral.
• Act as a point person for guests throughout their stays including cabin and amenity preparation, customer service, and guidance around the property and through activities and attractions.
• Introduced a reduced plastic and recycling initiative to the ranch through the use of refillable water bottles, water stations, and recycling drop off.

Austin, Texas Area

• Cultivated a positive and productive environment for customers and coworkers
• Protected customers by adhering to sanitation and safety protocols
• Demonstrated leadership as a trainer to new employees

Austin, Texas Area

• Utilized customer service and sales skills to assist customers with questions, needs, and purchases
• Represented Kendra Scott brand through maintaining store aesthetic and voice within product presentation to customers

Austin, Texas Area

• Led weekly classes independently for groups of incarcerated women at the Travis County Jail
• Planned courses in accordance with stated PRIDE program goals of promoting personal growth in self-awareness, emotional wellbeing, and positive self-management practices
• Collaborated monthly with other facilitators to develop curriculum and deliver feedback

Austin, Texas Area

• Problem-solved teaching and research issues with team in the lab of Dr. Jason D. Ferrell
• Contributed to the development of ongoing research project on rape culture, fear of sexual assault, and related psychological and social issues
• Created and conducted two real-world studies on the relationship between social media usage and psychological well-being
• Designed all aspects of studies including idea-creation, design, psychometrics considerations, data collection and analysis, empirical report writing, and formal research presentation

• Maintained constant surveillance of patrons in the facility
• Acted immediately and appropriately to secure safety of patrons in the event of emergency
• Provided emergency care and treatment as required

Austin, Texas

• Helped customers make selections by providing information on products and offering suggestions
• Worked independently to keep products stocked and updated
• Built relationships with customers to keep a consistent clientele

Austin, Texas

• Served customers in fast paced Austin City Limits festival conditions
• Assured supplies during and between shifts
• Maintained financial accounts for six-hour shifts

Fort Worth, Texas

• Documented sales by creating or updating customer profiles
• Directed customers towards products fitting for their needs

Psychology

Activities and Societies: It's On Us, Teaching and Research Assistant for Dr. Jason Ferrell, Social Work Club

Criminology

Activities and Societies: Criminology Student SocietyStudy Abroad in Gold Coast, Australia.

Business In Europe, Spanish Language

Summer Study Abroad Program

Education record

Education record

Education record

Bachelor'S Degree, Psychology