Brian Mccaffrey Email & Phone Number

Greenwich, Connecticut, United States

Valhalla, New York

• Senior Operations AnalystSupervise and manage 180K accounts to support mass market retail electric and gas commodity business for residential and commercial customers. Provide support for customer care team. Oversee.
• Facilitated high customer satisfaction percentage, decreased customer calls by nearly 30%, and resolved account issues and disputes by acting as liaison between utility companies and customers, establishing weekly call.
• Improved unbilled customer rates from 35% to 0.6% within 3 months by handling all billing inquiries, inputting and documenting any adjustments, and establishing goal and solution for decreasing percentage to under 10%.
• Earned acknowledgment as 25th of 200+ employees participating in Conversion Team during acquisition of ConEd Solutions to Constellation New Energy by testing and converting 1K+ accounts from Solutions system to.

Thornwood, NY

• Provided support during sales process. Helped customers resolve sales-related issues in timely manner with real-time support. Escalated issues as necessary to supervisors or other departments in organization.
• Facilitated highest-selling region recognition for 2 consecutive years and beat other markets 15%+ as member of company’s internal sales team by managing, marketing, and selling company products exclusively, overseeing.
• Met on-time delivery status and installation goal of 98% with recognition as highest in 6 regions as liaison between customers and factory by coordinating and overseeing shipping and installation of various products.
• Researched and resolved invoice discrepancies and process billing adjustments as needed by producing and providing sales director and representatives with detailed reports, holding weekly meetings on outstanding.

Port Chester, NY

• Managed payroll, licensing, food orders, inspections, and all forms of paperwork for entire restaurant. Reported to general manager and helped oversee day-to-day restaurant activities to keep things running smoothly..
• Increased team quality and customer experience by providing coaching and training for developing work staff of 45 individuals daily.
• Improved labor percentage 1 full point and met kitchen / bar goal targets consistently by developing incentives and awards for employees that hit specific goals to earn employee of the month for each area in restaurant.
• Grew restaurant sales 15% over prior year by implementing certified training program to properly train new hires and reinstating company policies to current employees.

Hawthorne, NY

• Sold Home Depot’s kitchen cabinet refacing, closet, and garage organization services to clients. Assessed customer needs, recommended products, developed price quotes and presented warranty information and financing.
• Enhanced company image and brand by delivering exceptional service during in-home consultations and discussing different ways to upgrade or remodel home owner’s living space.
• Improved team quality, consistency, and customer experience by training employees on product knowledge and sales approaches.

Plymouth, MN

• Oversaw daily operations from employee hires to marketing business to the greater Minneapolis / St. Paul metro area. Managed 50 individuals and efficiently produced daily and weekly payroll and sales reports for.
• Earned recognition for consistently ranking in top 3 sales offices throughout nation for Quantum Events by successfully marketing, presenting, and selling over $40K to $55K of merchandise per week.
• Started and grew employees to over 50 by managing rigorous hiring process while focusing on maintaining and developing each employee.
• Developed and maintained strong community partnerships by creating and managing client and charity relationships, including DARE program and Big Brother / Big Sister, reaching out and following up on donations monthly.