Cathy Polk Email & Phone Number

Dallas-Fort Worth Metroplex

Irving, Texas, United States

• Successfully managed a team of 5 quality managers, coordinating with an average of 160 client teams monthly to mitigate delivery issues and escalate concerns, ultimately strengthening organizational risk management capabilities. • Created monthly quality status presentations in PowerPoint for Quality leadership, enhancing communication and providing insights into potential delivery challenges to support informed decision-making.• Oversaw the North American early warning process, acting as process owner and collaborating with Quality leadership to establish investigation criteria for contract concerns, effectively managing a $25.8B revenue stream.• Process owner for the Solution Contingency Calculator tool, boosting compliance from 73% to 89% by training client teams on how to effectively use the tool. • Organized joint-governance reviews with Quality, Delivery and Finance leadership to review potential problem contracts and gain consensus on future governance. • Facilitated the monthly process to obtain Finance and Quality leadership approval for teams with margin variances across 5 North American geographies.

Irving, Texas, United States

• Directed the global Products Quality management team, managing three direct reports and overseeing the Early Warning Process to identify potential project delivery challenges across four geographies (North America, Europe, Asia Pacific, and Latin America).• Facilitated data analysis and consensus-building among senior leaders worldwide, developing tools and processes to support findings and decision-making, improving delivery execution within the High Risk and Issue (HRI) Governance Process.• Conducted monthly global meetings with 40-50 teams to drive the margin variance process and obtain Quality and Finance leadership approval. • Developed Quality status reporting materials for the Global Quality Managing Director to communicate with leadership.• Led a key initiative to analyze 15 metrics for 3K client teams per month, establishing systems that enhanced project delivery oversight and initiated monthly financial discrepancy approvals for 75 client teams by fostering cross-departmental collaboration.

Florham Park, New Jersey, United States

Led strategic initiatives across corporate real estate strategy, contract management, and client financial management, significantly enhancing organizational architecture and service delivery models.