- Defined job family and comprehensive design competency framework to establish role clarity and provide room for individual contributor growth- Spearheaded visualization of customer journey map across entire cloud portfolio- Forecasted experience vision for a frictionless end-to-end tax suite and socialized with both customers to validate and internal groups to gain strategic alignment

- Collaborated with Product Management and Engineering partners to research and prioritize investible portfolio opportunities via shared ownership- Forecasted experience visions to guide the portfolio, particularly through the convergence of the two largest product offerings- Conducted user research and usability testing to inform user personas and drive human-centered product decisions in collaboration with UX Research to evangelize learnings across the organization- Identified… Show more - Collaborated with Product Management and Engineering partners to research and prioritize investible portfolio opportunities via shared ownership- Forecasted experience visions to guide the portfolio, particularly through the convergence of the two largest product offerings- Conducted user research and usability testing to inform user personas and drive human-centered product decisions in collaboration with UX Research to evangelize learnings across the organization- Identified, selected, and conducted a vast array of design methodologies on both sides of the double diamond resulting in well-documented, clear artifacts to aid organizational understanding and enable development- Worked with Design Program Manager to establish design runway to enable a dual-track agile approach that included time for discovery and design intake of new opportunities- Helped construct and refine a design system to ensure internal consistency across design artifacts while adhering to accessibility standards and visual design principles- Stewarded ongoing professional development of colleagues and identified appropriate training to foster growth in a safe environment Show less

- Researched industry trends within field and new technologies to increase ability to provide best solution for the product- Planned & defined large scale roadmap features- Utilized iterative design and user testing to improve platform across multiple category sites- Pioneered the user experience of our customers, particularly for mobile and non-desktop devices- Constructed the front-end of many platform features from scratch and worked to improve site performance- Refined… Show more - Researched industry trends within field and new technologies to increase ability to provide best solution for the product- Planned & defined large scale roadmap features- Utilized iterative design and user testing to improve platform across multiple category sites- Pioneered the user experience of our customers, particularly for mobile and non-desktop devices- Constructed the front-end of many platform features from scratch and worked to improve site performance- Refined new features to meet business goals and metrics by leveraging data from multiple sources including experimentation tool Show less

- Developed logo, brand, website, and marketing materials- Managed website content, search engine optimization & inbound marketing- Edited photo and vIdeo and secured final asset delivery- Facilitated client experience from procurement to project completion

- Applied rapid prototyping, iterative design, and user testing to design and build custom websites, campaigns, web applications, mobile applications, and custom software solutions- Built the front-end of many elaborate websites, custom software applications, and micro-sites from scratch or from both Twitter Bootstrap and Google Material Design frameworks- Spearheaded monitoring & improvement of client experience- Managed projects utilizing an iterative approach via agile… Show more - Applied rapid prototyping, iterative design, and user testing to design and build custom websites, campaigns, web applications, mobile applications, and custom software solutions- Built the front-end of many elaborate websites, custom software applications, and micro-sites from scratch or from both Twitter Bootstrap and Google Material Design frameworks- Spearheaded monitoring & improvement of client experience- Managed projects utilizing an iterative approach via agile development- Leveraged and managed resources to improve team accountability, proficiency, growth & education- Outlined & documented large scale custom software applications- Prepared pitches, estimates, and other materials to aid the sales process Show less

- ​Constructed ornate, high-quality interactive pieces for numerous high profile clients such as National Geographic Channel- Engaged in company’s personal website re-design projects including stop-motion animation, video editing, and asset creation- Actively pursued knowledge of Adobe After Effects to expand skill set in motion and interaction design

- Built elaborate, high-quality hardscaping for several high-profile clients- Proactively sought knowledge of the profession and the materials used- Optimized daily tasks for minimal downtime and maximum team productivity

- Optimized route daily to maximize sales and minimize driving time- Checked all equipment before starting & reported problems to supervisor