David Smith Email & Phone Number

Bellevue, Washington, United States

Brooklyn, New York

Greater Philadelphia Area

Greater New York City Area

Greater New York City Area

Camden, Nj

 Assist customers with PATCO specific schedule information, general PATCO system information and other transit systems (NJ Transit, SEPTA, etc.) information. Also, provide support for all Dispatchers as directed. As required, performs traffic checks to ensure the level of service provided to our customers is satisfactory and meets PATCO’s standards. Refer complaints regarding PATCO’s system to the appropriate department for handling. Document complaints on Record of Customer Service form and document reported claims of personal injury or property damage occurring on PATCO property. Assist customers with fare collection equipment problems via the call-for-aid phones. Report and document defects and repairs of fare collection equipment on the appropriate forms. Conduct periodic quality checks of stations. Analyzes ridership data to verify the level of service matches the demand by estimating number of passengers on trains at specific times ensuring the actual capacity is not greater than 110% of seat capacity offered, making adjustments as required. Provide data input changes or adjustments to current and future schedules by researching current data and future ridership indicators to provide sufficient level of service.

Mount Laurel, New Jersey

Work as a team member to perform tasks associated with customer contact and transportation reporting.Ensure compliance with all railroad rules and regulations for Safety, Operations, and Federal Railroad Operation.Perform administrative work involving customer and train crew communications.Work independently in a fast paced and demanding environment.Retrieve information via mainframe or desk top computer to prepare work orders and data entry.Perform routine general office duties, resolve customer complaints and process work orders.Complete various railroad office duties including data processing.

New York, New York

Supervised, monitored and coached Customer Service Representatives and Communication Coordinators. Supervised daily operations and ensure that delays and other exceptions are announced via the station public address system.Was available and on-call 24 hours/7 days a week to report to duty.Implemented customer service performance standards for Customer Information Center (CIC) Employees.Implemented procedures for updating all information materials (train schedules, fares, station information and promotions).Was responsible for the information flow from Rail Traffic Control Center to affected departments. Monitored AM peak train operations and coordinated the communication of all delays and other exceptions to the CIC, GCT, Operations Services staff and the Press Office. Assisted in maintaining computerized databases for customer information systems. Ensured that train performance information was communicated to customers, both internal and external, in an accurate and timely manner.Trained new employees and assisted in conducting group-training programs. Managed the attendance of employees and followed up with disciplinary action when necessary.Performed administrative tasks: payroll, ordering supplies, inventory control, reports, etc.Customer Relations Specialist Provided information to Metro-North customers regarding train schedules; fares; train peformance; promotional events; and related services.Received and resolved customer complaints on train service quality and all other issues of concern. Prepared and forwarded correspondence to Metro-North customers.Reviewed and responded to all customer service emails. Was available and on-call to report to work in case of any Metro-North emergency crisis.

New York, Ny

Provided constituent services to the general public.Represented Assemblyman at meetings and advised member on pending community events.Organized constituent files and maintained tracking system; performed research: legal, legislative, bill and general.

Master Of Arts Degree, Urban Studies

Bachelor Of Arts Degree, Political Science