Senior Director, Healthcare Practice Leader
Current★ Leads the Healthcare Suite Practice, directing the sales and delivery of healthcare consulting and technology services to clients across North America. ★ Maintains accountability for pre-sales support, execution of client engagements, development support, and production support.★ Coaches project directors and managers to ensure the satisfaction of business and customer needs across programs, projects, and portfolios.★ Credited with delivering improvements in business development and tracking, lowering proposal turnaround time from two months to two weeks.★ Improved product and service visibility by debuting customer-facing webinars, which also offered a forum to resolve common issues.★ Reduced the duration of open tickets from an average of 60 days to 30 days, in some cases resolving tickets that had been open from 180 days to a year.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT INFORInfor is a multi-national $3.2B enterprise software company that focuses on business applications for organizations delivered via cloud computing as a service.
