Davis Tran Email & Phone Number

Bellevue, Washington, United States

As a Product Owner of the Stax and Alfred team at ChemPoint, I look for new ways to enhance the in-house developed document management system that makes use of machine learning to streamline internal employee workflow and enhance the user experience for prospective external clients. By introducing fresh concepts, ongoing enhancements, and my prior SAFe.

Seattle, Washington, United States

As a Product Owner of the User Endpoints and Systems Team, I use a data-driven approach to create features that enhance our employees user experience for both the applications they use for work and their workstations.

Seattle, Washington

As a Process Analyst for the Change Management Team, I empowered development teams by spearheading a new Change Management automation process to help transition Expeditors into more agile delivery methods.

Seattle, Washington

Pullman, WA

• Digital Security Specialist roles:
• Using PowerShell to ensure that college devices are in a secured and manageable state.
• Malware/Antiviral/Ransomware process & solutions
• Helped develop information security policies for the Carson College of Business to adhere with State, National, and International policies.
• Lead other technical assistants in the process of Malware removal off of infected devices to ensure that all University owned desktops/laptops adhere to security policies.
• Participated in the process of creating and sending out digital security communications to the Carson College of Business. Reporting Analyst

Redmond, WA

• Network Support 2 Representative:
• Troubleshooting network issues while filling out incident forms.
• Communicating with customers and problem solving on the go through the phone and online chat support.
• Learned Network skills such as DNS, Port Forwarding, DMZ, and Wireless Interference troubleshooting.
• Assisted in teaching and helping new Network Support Representatives handle phones and Bomgar chat support.
• Remote desktop support using Bomgar.

Management Information Systems, General

Studying Management Information Systems, Learned C, Technical Writing.

Associate’S Degree, Computer Science

Activities and Societies: STEM (Science, Technology, Engineering, Math) ProgramBusiness Computing, Java, Engineering Physics, Calculus.