Matt Dugan Email & Phone Number

Concord, North Carolina, United States

In my role as Senior Technical Consultant, I orchestrate seamless communication between technical and non-technical internal departments, ensuring a cohesive flow of information and alignment on development initiatives. By integrating feedback from diverse teams, I drive the creation of solutions that effectively address the needs of all stakeholders. Additionally, I lead strategic dialogues with our clients in the life science industry, leveraging industry insights to devise innovative solutions that meet their unique challenges.I also spearhead the creation, design, and optimization of our data dashboards, transforming complex data into actionable insights. This enables our clients to make informed strategic decisions and focus on the right initiatives for their success. Through this role, I ensure that our clients have the tools and information necessary to navigate their business landscape effectively and achieve their goals.I also create, design and optimize our data dashboards to create the insights our clients need in order to make the correct strategic actions and ensure they focus on the right direction for their success.

As a Technical Account Manager, I oversee the end-to-end process of iOS app development, from initial build to deployment. I coordinate closely with both internal teams and external partners to ensure smooth transitions and timely updates throughout the project lifecycle. My role involves facilitating clear and effective communication across all stakeholders, including clients and IT departments, to eliminate technical jargon and streamline processes. By translating complex technical concepts into actionable insights, I ensure that all parties are aligned and informed, ultimately driving successful project outcomes and enhanced client satisfaction.

As a Content Team Manager, I lead and inspire a team of content developers to produce high-quality content, engaging activities, dynamic leaderboards, and insightful reports. My role involves overseeing the creation and execution of content initiatives while ensuring that our deliverables meet the highest standards of excellence. I am responsible for training my team on new modules and updates introduced by our developers, ensuring they are well-equipped to integrate these advancements into their work.Adopting a coaching-centric management style, I focus on the personal and professional growth of each team member, providing support and encouragement to help them excel. This approach fosters a positive and productive work environment, contributing to improved work quality and overall job satisfaction. By prioritizing individual development and open communication, I drive continuous improvement and create a thriving team culture both in and out of the office.

As an IT Specialist, I oversee the maintenance and management of servers, networks, and company devices, ensuring optimal performance and security across all technology platforms. I am proficient in Autodesk Revit and AutoCAD, utilizing these tools daily to support and enhance our technical operations. In addition to my core responsibilities, I handle administrative tasks as required, ensuring smooth and efficient operations within the IT department. My role involves troubleshooting technical issues, implementing system updates, and providing support to ensure that all technological resources are effectively aligned with organizational goals.

Jacksonville, Florida

As a Technician, I provide exceptional customer service by greeting clients, managing store openings and closures, and conducting end-of-day checks. I am responsible for answering phone inquiries and handling a wide range of repairs on smartphones (including iPhone, HTC, Samsung, and Motorola), tablets (both Apple and Android), laptops (Mac and Windows), iPods, cameras, monitors, and other electronic devices. My role involves diagnosing and resolving technical issues efficiently, ensuring that all repairs are completed to the highest standards and that customers leave satisfied with their restored devices.