Value Consulting Director
Current
Nov 2023 - Present
AeroLeads people directory · profile
Elena Pueyo Email & Phone Number
Business value expert | Strategic advisor | Customer and employee experience passionate | Strategic Thinker | Outcome Driven | Empathetic | Experience as a Service
at
Talkdesk
1 work email found
@genesys.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Business value expert | Strategic advisor | Customer and employee experience passionate | Strategic Thinker | Outcome Driven | Empathetic | Experience as a Service
Location
Madrid, Community Of Madrid, Spain
Company size
Who is Elena Pueyo? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Elena Pueyo is listed as Business value expert | Strategic advisor | Customer and employee experience passionate | Strategic Thinker | Outcome Driven | Empathetic | Experience as a Service at Talkdesk, a company with 1135 employees, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a work email signal at genesys.com and a matched LinkedIn profile for Elena Pueyo.
Elena Pueyo previously worked as Value Consulting Director at Talkdesk and Strategic Business Consulting Director at Genesys. Elena Pueyo holds Bachelor'S Degree, Industrial Engineer from University Of Navarra.
Company email context
Email format at Talkdesk
This section adds company-level context without repeating Elena Pueyo's masked contact details.
*@genesys.com
68% confidence
AeroLeads found 1 current-domain work email signal for Elena Pueyo. Compare company email patterns before reaching out.
Profile bio
About Elena Pueyo
Passionate about customer and employee experience, business value expert, strategic advisor, authentic and empathetic, confident and realistic. Experienced in strategic business consulting, helping companies to transform and evolve, achieve success and realize value through the understanding of their business and operational challenges, and focusing on innovative business models driven by technologies. Extensive background in industry best practices, customer journey design and optimization, thought leadership and value and outcome realization
Listed skills include Requirements Analysis, Process Improvement, Contact Centers, Crm, and 25 others.
Current workplace
Elena Pueyo's current company
Company context helps verify the profile and gives searchers a useful next step.
Talkdesk
8 roles · 25 years
Elena Pueyo work experience
A career timeline built from the work history available for this profile.
Strategic Business Consulting Director
Feb 2022 - Nov 2023
Sr. Principal Strategic Business Consultant
As a Sr. Strategic business consultant my mission is to make customers successful in their Experience as a Service journey. Together with customers, I co-create dynamic experience strategies with agile actionable plans, as well as provide strategic advice on specific subject matter areas.In the last years I have been working in countless activities.
Apr 2018 - Feb 2022
Principal Business Consultant
Genesys is the world leader in contact center technology. As a Strategic Business Consultant my job is to provide specific and personalized business and operational advisory, assisting customers by closing gaps and achieving improvements that deliver demonstrable, reportable returns. The consulting services focus at the Genesys Contact Centre Solutions in.
Oct 2008 - Mar 2018
Manager
Responsibilities: - Leading and guiding diverse, international and multi-cultural, and remote teams. Resolution of challenges faced. - Direction set for the team, given a target outcome, prioritizing activities, resources efficiency focused. Ensuring plan execution. - Team members coaching to align with company objectives. - Measurement and reporting of.
Jan 1999 - Sep 2008
Consultant
2001 - 2003
~2 yrs
Consultant
Norsistemas Consultores S.A.
Unicable; Madrid; customer care & billing system (I.C.M.S.) customization. Requirement analysis, in charge of customization team, planning and control task. Retevisión. SAF Project (Customer Care and Billing) working as a member of Price Waterhouse UK team. Analysis, customization, design and development of integration test with Arbor/BP.Unión Fenosa..
Apr 1997 - Jan 1999
Production Engineer
Tabacalera S.A.
Proposals analysis and selection, planning and control tasks, cost analysis.
Jan 1996 - Feb 1997
Team & coworkers
Colleagues at Talkdesk
Other employees you can reach at talkdesk.com. View company contacts for 1135 employees →
SW
Shannon Wallace
Colleague at Talkdesk
Leander, Texas, United States, United States
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MP
Mckay Pingel
Colleague at Talkdesk
Lehi, Utah, United States, United States
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BH
Brianna Hoffman
Colleague at Talkdesk
Greater Chicago Area, United States, United States
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JR
Justin Reyes
Colleague at Talkdesk
New York, New York, United States, United States
View →
RF
Ryan Ferguson
Colleague at Talkdesk
Salt Lake City, Utah, United States, United States
View →
CR
Christopher Rossi
Colleague at Talkdesk
Greater Phoenix Area, United States, United States
View →
LG
Lauren Grayek
Colleague at Talkdesk
Greater St. Louis, United States, United States
View →
RO
Rachel Oneth
Colleague at Talkdesk
Greater Phoenix Area, United States, United States
View →
VR
Vitor Rocha
Colleague at Talkdesk
Matosinhos, Porto, Portugal, Portugal
View →
AB
Amy Bagdonas
Colleague at Talkdesk
Greater Boston, United States, United States
View →
Shannon Wallace
Colleague at Talkdesk
Leander, Texas, United States, United States
View →
MP
Mckay Pingel
Colleague at Talkdesk
Lehi, Utah, United States, United States
View →
BH
Brianna Hoffman
Colleague at Talkdesk
Greater Chicago Area, United States, United States
View →
JR
Justin Reyes
Colleague at Talkdesk
New York, New York, United States, United States
View →
RF
Ryan Ferguson
Colleague at Talkdesk
Salt Lake City, Utah, United States, United States
View →
CR
Christopher Rossi
Colleague at Talkdesk
Greater Phoenix Area, United States, United States
View →
LG
Lauren Grayek
Colleague at Talkdesk
Greater St. Louis, United States, United States
View →
RO
Rachel Oneth
Colleague at Talkdesk
Greater Phoenix Area, United States, United States
View →
VR
Vitor Rocha
Colleague at Talkdesk
Matosinhos, Porto, Portugal, Portugal
View →
AB
Amy Bagdonas
Colleague at Talkdesk
Greater Boston, United States, United States
View →
3 education records
Elena Pueyo education
Bachelor'S Degree, Industrial Engineer
Global Customer Experience Management
Global Cem Certification Program
Education record
Professional Training
FAQ
Frequently asked questions about Elena Pueyo
Quick answers generated from the profile data available on this page.
What company does Elena Pueyo work for?
Elena Pueyo works for Talkdesk.
What is Elena Pueyo's role at Talkdesk?
Elena Pueyo is listed as Business value expert | Strategic advisor | Customer and employee experience passionate | Strategic Thinker | Outcome Driven | Empathetic | Experience as a Service at Talkdesk.
What is Elena Pueyo's email address?
AeroLeads has found 1 work email signal at @genesys.com for Elena Pueyo at Talkdesk.
Where is Elena Pueyo based?
Elena Pueyo is based in Madrid, Community Of Madrid, Spain while working with Talkdesk.
What companies has Elena Pueyo worked for?
Elena Pueyo has worked for Talkdesk, Genesys, Genesys Telecommunications Laboratories, Accenture, and Norsistemas Consultores S.A..
Who are Elena Pueyo's colleagues at Talkdesk?
Elena Pueyo's colleagues at Talkdesk include Shannon Wallace, Mckay Pingel, Brianna Hoffman, Justin Reyes, and Ryan Ferguson.
How can I contact Elena Pueyo?
You can use AeroLeads to view verified contact signals for Elena Pueyo at Talkdesk, including work email, phone, and LinkedIn data when available.
What schools did Elena Pueyo attend?
Elena Pueyo holds Bachelor'S Degree, Industrial Engineer from University Of Navarra.
What skills is Elena Pueyo known for?
Elena Pueyo is listed with skills including Requirements Analysis, Process Improvement, Contact Centers, Crm, Business Strategy, Management Consulting, Call Centers, and Project Management.
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