Francis Penalosa Email & Phone Number

I’m your next Sales / Solutions Engineer hire!👋𝘞𝘩𝘺 𝘢𝘮 𝘐 𝘢 𝘴𝘵𝘳𝘰𝘯𝘨 𝘧𝘪𝘵?I’m an experienced professional with 5+ years of experience in Cloud Communications (UCaaS and CCaaS). Total 10+ years experience in Telecom, SIP, and 1 year in Contact Center.𝗦𝗮𝗹𝗲𝘀 𝗖𝗮𝗿𝗲𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀• I led a team of SEs who focuses in post sales work of upselling, customer retention and loyalty. Also implemented "Impromptu Process" helping the team to achieve 200% increase of engagements.• As an SE, handled POCs, RFP's, and presentations for both pre and post sales and help start the APAC segment.My colleagues describe me as results-focused, collaborative, hard worker, a curious learner, and fun to work with.I'll bring a positive attitude, a growth mindset, and a drive to contribute to your team!I’m trained and experience in Demo, Discovery, and Storytelling. I also hold a Masters Degree in Business Analytics with Sales Leadership giving me a unique blend that allows me to translate complex concepts into clear business value.𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 / 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀:• Performing presentations & demos to both small and large groups• Managing & communicating to stakeholders• Proof of Concept• RFP• Storytelling• Value-based selling• Client business center navigation𝗨𝗖𝗮𝗮𝗦 𝗦𝗸𝗶𝗹𝗹𝘀• Network• SIP• IP Endpoints• Collaboration Tools𝗖𝗖𝗮𝗮𝗦 𝗦𝗸𝗶𝗹𝗹𝘀• IVR• ACD• Dialer• Conversational AIIn my free time, I enjoy cooking, traveling, and reading.Let’s chat! DM me or email @ francisvpenalosa@gmail.comRoles of Interest: Sales Engineer | Solutions Engineer | Solutions Consultant | Solutions Architect𝗗𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀: Sales Engineer: Solution Demo | Product Knowledge | POC | POV | RFP | RFI | RFQ | UCaaS platform | CCaaS platform | VoIP | Cloud Communications | CRM | Collaboration | APIs | Product Architecture | Product Management | Leadership 𝗦𝗮𝗹𝗲𝘀: Insight Selling | Solution Selling | Sales Strategy | Sales Management | Pre and post-sales process | Negotiation | Presentation | Communication | Persuasion | Relationship Building | Conflict Resolution | Goal Setting | Customer Service 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗮𝗻𝗱 𝘃𝗶𝘀𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: SQL | Python | R | Tableau | Excel | Power Point | Data structures (dictionaries, lists, sets, tuple) | Control flow (if, else, loops)| Regular expressions | Numpy | Pandas | Matplotlib | seaborn | Jupyter Notebook | Machine Learning | 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹: 𝗡𝗲𝗴𝗼𝘁𝗶𝗮𝘁𝗶𝗼𝗻 | Security | Compliance | Troubleshooting