• Coach, guide and develop team members in setting targets and to manage performance efficiently and continuously improve key skills, while emphasizing a learning orientation. • Manage, prioritize and distribute workload within team, regularly review FTE for productivity efficiency and cost saving.• Approve any leave planning based on team resourcing needs. Participate in recruitment, interviewing and hiring of customer service employees.• Coordinate and support cross functions on… Show more • Coach, guide and develop team members in setting targets and to manage performance efficiently and continuously improve key skills, while emphasizing a learning orientation. • Manage, prioritize and distribute workload within team, regularly review FTE for productivity efficiency and cost saving.• Approve any leave planning based on team resourcing needs. Participate in recruitment, interviewing and hiring of customer service employees.• Coordinate and support cross functions on business maintenance and development.• Regularly review with key accounts, understand customer’s requirement and provide solutions to meet customer’s needs.• Closely work with commercial team on operation end for new account implementation.• As allocation manager, responsible for carrier allocation management of Central China• Coordinate allocation issues internally within Central China BUs according to WAP and MSPP• Carrier relationship maintenance, acting as key carrier contact window in Central China for commercial and operational topics. • Organize regular review meeting with core carrier partners to achieve performance excellence.• Set up tariff, negotiate spot rates or special offers to internal counterparts and external customers for origin local charges.• Within agreed parameters to take local procurement authority in responding to certain circumstance.• Manage performance of subcontractors, ensure KPI fulfillment and compliance with Panalpina policy.• Review the rates from subcontractors after service contract expiration, negotiate spot deal according to customer needs based on market level.• Take lead to fulfill financial related KPI, e.g. COD outstanding, accurate and timely invoicing, credit/loss application and GP deviation.• Regularly review accounts profitability via SAP BW and comment on further development strategy. Show less

• Coach, guide and develop team members in setting targets and to manage performance efficiently and continuously improve key skills, while emphasizing a learning orientation. • Manage, prioritize and distribute workload within team, regularly review FTE for productivity efficiency and cost saving.• Participate in recruitment, interviewing and hiring of ocean service center employees.• In charge and monitor the performance of Ocean Freight Service Center, which responsible for FCL… Show more • Coach, guide and develop team members in setting targets and to manage performance efficiently and continuously improve key skills, while emphasizing a learning orientation. • Manage, prioritize and distribute workload within team, regularly review FTE for productivity efficiency and cost saving.• Participate in recruitment, interviewing and hiring of ocean service center employees.• In charge and monitor the performance of Ocean Freight Service Center, which responsible for FCL carrier booking operation and LCL consol planning of Central China.• Execute OSC Operations process and organizational set-up within global guidelines and compliance with government rules & regulations.• Manage and monitor data quality of MSPP and WAP for Central China Origins.• Perform local carrier procurement on behalf of and in liaison with Head of Ocean Freight within agreed parameters.• Interface between Corporate/Regional ocean product and Central China BU operations in execution of product.• As OSC manager, responsible for carrier allocation management of Central China• Coordinate allocation issues internally within Central China BUs according to WAP and MSPP• Carrier relationship maintenance, acting as key carrier contact window in Central China for commercial and operational topics. • Organize regular review meeting with core carrier partners to achieve performance excellence.• Manage LCL consol planning team to maximize utilization per container level and ensure cost leadership (e.g. CCS or co-load)• Support the LCL product development to launch new CCS services.• Manage performance of booking agent, ensure KPI fulfillment.• Review the booking agent handling cost after service contract expiration.• Dock Receipt Application, system biz owner.• SAP TM, go live in Q4/2018, part-time super User.Project ManagementTake lead CCAM (China Custom advanced Manifest) project for SHA ocean export.SAP TM rollout project, take lead for booking operation decentralization. Show less

General Responsibility• To supervise, manage and ensure the efficiency of daily operations and ensure their compliance within global guidelines and Company’s policies and procedures.Key Tasks• Review and measure the performance of carriers and subcontractor; oversee efficiency of subcontractor operation.• Execute local capacity management (optimize capacity / cost of sales) within carrier policy. Monitor carriers’ allocation and District production.• Conduct regular… Show more General Responsibility• To supervise, manage and ensure the efficiency of daily operations and ensure their compliance within global guidelines and Company’s policies and procedures.Key Tasks• Review and measure the performance of carriers and subcontractor; oversee efficiency of subcontractor operation.• Execute local capacity management (optimize capacity / cost of sales) within carrier policy. Monitor carriers’ allocation and District production.• Conduct regular review on existing procedures and systems with team members and propose improvement / changes where required followed by implementation and control upon acceptance of proposal.• Review claims reports and follow-up and inform parties concerned on any irregularities.• Supervise, assist, train both new and existing team members.• Incident management – handle carriers, subcontractors, BU Customer services’ inquiries, complaints, claims follow up, credit terms and credit status, and coordinate with departments concerned on related issues.• Monitor team members’ performance and workload and provide assistance where and when necessary and work with superiors on reallocation of resources.• To take up additional tasks as assigned.• Back up for other team members and OSC manager when necessary.Decision Making Authority• Follow up weekly allocation plan strictly, match purchased capacity with every day flows, increase allocation etc.System Related• As the Key User of Dock Receipt Application system, in charge of the performance review, system maintenance and new function development. System trainer.• As the super user of Seawarder system, monitor the system performance, maintenance and coordinate the EDI direct link with the ocean carriers for booking. System trainer. Show less

Daily Work per SOP: • Work with carriers / shipping agents / subcontractors via systems or email / fax to book and secure space, and send booking confirmations to customer service.• Follow up pre-manifest with carriers / shipping agents.• Check shipments’ status and confirm related parties if shipments on board.Functional: Capacity Management• Update shipment / product forecast to carriers, and coordinate internally.• Handle space problem for prepaid and Yangtze… Show more Daily Work per SOP: • Work with carriers / shipping agents / subcontractors via systems or email / fax to book and secure space, and send booking confirmations to customer service.• Follow up pre-manifest with carriers / shipping agents.• Check shipments’ status and confirm related parties if shipments on board.Functional: Capacity Management• Update shipment / product forecast to carriers, and coordinate internally.• Handle space problem for prepaid and Yangtze inland shipments, and set up negotiations with carriers to get more space during peak season. Incident Management:• Keep related parties noticed of any irregularities and claims or problems and instruct customer service team how to proceed with carriers.• Feedback pre-claim details and status to carriers / subcontractors.• Handle carriers / subcontractors / customer service centers’ inquiries and complaints.Co-operation:• Maintain good relationship with carriers and shipping agents.• Have monthly meetings with core carriers and customer service team, for operation performance review.• Provide trainings for new comers including internal system training, logistics basic knowledge and department operation process. Show less

Nightshift:• Vessel load list reconciliation, Prepare reefer exception and DG manifests.• Monitor the movement of containers to the marine terminals and drayage from the ramp to the terminal for intermodal rail cargo.• Update terminal system.• Other export issues. Including arrange USCG/CBSA/CBP inspections, truck out containers from terminal to off-dock facility, monitor late gates as required, cargo transload…Dayshift:• Cooperate with North American colleagues to… Show more Nightshift:• Vessel load list reconciliation, Prepare reefer exception and DG manifests.• Monitor the movement of containers to the marine terminals and drayage from the ramp to the terminal for intermodal rail cargo.• Update terminal system.• Other export issues. Including arrange USCG/CBSA/CBP inspections, truck out containers from terminal to off-dock facility, monitor late gates as required, cargo transload…Dayshift:• Cooperate with North American colleagues to facilitate working procedure based on Task list & Working plan.• Report wharfage, prepare tonnage assessment and invoices.• Apply collecting agent discount to Canadian Department of Fisheries collection for Marine Navigation Services Fees and arrange the payment.• Weekly report to North American head office including cargo volume and port cost …• Take an active part in internal training and train new staff.Achievement:• Handle more than 2000 TEU per week.• Achieve 5% discount from Canadian Department of Fisheries for Marine Navigation Services Fees, save the cost of CAD 3,000 per year for OOCL.• In a reefer cargo transload issues happened 2009.8, I did what I can to arrange the trucker draying the damaged container out off the terminal immediately to ensure cargo safety and then made a quick appointment with terminal stevedore staff to ensure the new container would make the final cutoff for the original vessel after transload. In the meantime, we also avoided the port re-handle charges. I have won the 2009 OOCL SPOT AWARD at the end of the year because of my outstanding performance. Show less