Lead Client Success Tse Engineer
CurrentManage case queue for client issues as well as test API calls with Postman and manage sites with IIS server and SQL Server data.Create sites with AWS pipelines and Route 53 management.
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Jd Flores is listed as Web Development | Program Developer | Client Support at Axero Solutions, a with 31 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jd Flores.
Jd Flores previously worked as Lead Client Success TSE Engineer at Axero Solutions and Application Support Analyst at Q2. Jd Flores studied at Silkworm Consulting.
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• Scripting experience in following Languages: HTML, CSS, REST API testing in PostMAN, AWS piplines, Azure Management, Javascript, jQuery, .Net, SQL, C#•
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Remote
Manage case queue for client issues as well as test API calls with Postman and manage sites with IIS server and SQL Server data.Create sites with AWS pipelines and Route 53 management.
Obtained and analyzed essential information such as logs and configuration files in order to resolve cases or brief senior teams as needed.Conducted troubleshooting of large software as a solution platform, and maintained and updated SQL databases.Supported training initiatives for teammates and new hires by creating documentation and guides for best practices and clearing backlogs.
Growing my web development knowledge and know how.
• Lead Software Analyst for the Billing and Dispatch Team.• Responsible for resolving escalated tier-2 issues including, but not limited to modifying C# code,updating/querying databases, investigating Windows system and application logs for root cause analysis and applying corrective actions in production environments.• Helped clients of multi-million dollar accounts to implement new features and understand the product as well as coordinated regular conference calls to help them with lingering issues and product requests.• Coded SQL queries to investigate data integrity issues with MSSQL databases as well as perform routine updates and maintenance based on customer needs.• Sorted through hundreds of cases in SalesForce, then managed and prioritized time and resources for myown queue with little to no supervision.
Austin, Texas, United States
• Restructured and consolidated multiple data repositories into a unified and strategic database solution.• Analyzed and executed queries on MSSQL databases to organize and manage data.• Collaborated in a team environment in searching for data patterns and ensuring data integrity.
• Oversaw and managed a team of 6 to collaborate in workload distribution.• Coordinated an ETL (Extract, Tranform, Load) pipeline to convert customer data into our application utilizing SQL and C# built on .NET framework• Managed SQL execution of routine inserts, updates and deletions based on company needs.• Experienced working throughout the entire customer lifecycle and workflow, from obtaining and understanding initial requirements, through delivery and data validation.
Other employees you can reach at axerosolutions.com. View company contacts for 31 employees →
Gautam Kumar
Colleague at Axero SolutionsNew Delhi, Delhi, India
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AS
Abhishek S
Colleague at Axero SolutionsDelhi, India
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VS
Victoria Sutherland
Colleague at Axero SolutionsUnited States
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BJ
Bryce Johannes
Colleague at Axero SolutionsSeattle, Washington, United States
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VA
Vaishali Agarwal
Colleague at Axero SolutionsHyderabad, Telangana, India
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MJ
Mahesh Jadhav
Colleague at Axero SolutionsPune, Maharashtra, India
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SA
Stephan Axero
Colleague at Axero SolutionsAustria
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FA
Foster Axero
Colleague at Axero SolutionsSaint Kitts And Nevis
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DW
Doug Wunder
Colleague at Axero SolutionsPort Monmouth, New Jersey, United States
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HM
Harshit Malhotra
Colleague at Axero SolutionsDelhi, India
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• Programming Training Internship • Languages learned: C#, SQL, MVC, .Net
Activities and Societies: Panther Pride Award 2000-2003
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Jd Flores works for Axero Solutions.
Jd Flores is listed as Web Development | Program Developer | Client Support at Axero Solutions.
Jd Flores is based in Austin, Texas, United States while working with Axero Solutions.
Jd Flores has worked for Axero Solutions, Q2, Cambridge Certification Authority, Eso, and Hanger, Inc..
Jd Flores's colleagues at Axero Solutions include Gautam Kumar, Abhishek S, Victoria Sutherland, Bryce Johannes, and Vaishali Agarwal.
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Jd Flores studied at Silkworm Consulting.
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