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Jeffrey Thomas Email & Phone Number

Customer Success Leader | Account Management | Sales Training | Customer Retention | Relationship Building | Up-sells | Renewals | Salesforce at KnowBe4
Location: Coraopolis, Pennsylvania, United States 7 work roles 3 schools
1 work email found @knowbe4.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email j****@knowbe4.com
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Current company
Role
Customer Success Leader | Account Management | Sales Training | Customer Retention | Relationship Building | Up-sells | Renewals | Salesforce
Location
Coraopolis, Pennsylvania, United States
Company size

Who is Jeffrey Thomas? Overview

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Quick answer

Jeffrey Thomas is listed as Customer Success Leader | Account Management | Sales Training | Customer Retention | Relationship Building | Up-sells | Renewals | Salesforce at KnowBe4, a company with 963 employees, based in Coraopolis, Pennsylvania, United States. AeroLeads shows a work email signal at knowbe4.com and a matched LinkedIn profile for Jeffrey Thomas.

Jeffrey Thomas previously worked as Account Manager (SMB) at Knowbe4 and Pricing & Retention Specialist, SMB at Knowbe4. Jeffrey Thomas holds Master Of Arts - Ma, Bible/Biblical Studies from Liberty University.

Company email context

Email format at KnowBe4

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{first_initial}{last}@knowbe4.com
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Profile bio

About Jeffrey Thomas

People-focused, customer-centric, Account Manager, 5 years of leadership and management experience. I offer a track record of increasing retention, gaining new customers, exceeding sales targets, and revitalizing customer experience. 👉 My ability to refine and implement sales-driven strategies and build genuine relationships leads to higher retention and account revenue and elevated sales team performance.WHAT I DELIVER:✔ Consistently exceeds sales goals, blows past revenue targets, and achieves 99-100% customer satisfaction.✔ Talent for quickly gaining trust and building rapport with customers, team members, and business partners. Identifies customer needs and motivations to tailor sales approach.✔ Transforms renewals and customer support issues into sales opportunities. ✔ Trains new employees to quickly develop into effective sales and customer service professionals.✔ Collaborative and adaptable working style. Communicates with impact. Effective mentor and trainer.MY TRACK RECORD:🎯 Exceeds Deal Retention Goals🎯 Consistently exceeds revenue targets🎯 99% positive customer survey ratings🎯 #1 in multiple sales and revenue goals🎯 70% increase in sales from sales technique I developedMY WORKING STYLE:📌 Collaborative and adaptable📌 Communicates with impact📌 Independent worker who takes initiative to grow within the role.Customer Success | Collaboration | Training | Management | Inventory | Troubleshooting | Retail | Coaching | Onboarding | Hiring | Supply Chain Management | Events | Data Analytic Tools | Community Engagement | Customer Experience | Direct Sales | Hiring | Staff Onboarding | Team Leadership | Sales Strategy | Customer Interaction | Product Demonstration | Consultative Sales | Process Improvement | Product Knowledge

Listed skills include Leadership, Sales, Developmental Disabilities, Preaching, and 24 others.

Current workplace

Jeffrey Thomas's current company

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KnowBe4
Knowbe4
Customer Success Leader | Account Management | Sales Training | Customer Retention | Relationship Building | Up-sells | Renewals | Salesforce
clearwater, florida, united states
Website
Employees
963
AeroLeads page
7 roles · 17 years

Jeffrey Thomas work experience

A career timeline built from the work history available for this profile.

Account Manager (Smb)

Current

United States

  • Promote and sell KnowBe4’s range of products and services
  • Build and maintain a pipeline of potential cross sale, add-onand upgrade opportunities by developing and managingrelationships with your assigned accounts
  • Identify key decision makers while developing and qualifyingcross sale, add-on and upgrade opportunities
  • Articulate the value proposition of KnowBe4’s full suite ofproducts and help the customer understand how it willimprove their business’s security awareness training (andsecurity overall)
  • Achieve or exceed monthly quotas and/or targets
  • Be well versed in KnowBe4’s product offerings and promotethe products and services at trade shows as requested
Jul 2024 - Present

Pricing & Retention Specialist, Smb

  • Managed B2B customer portfolio to analyze account status, identify upsell opportunities, and ensure account retention. Sold SaaS cybersecurity training products. Coordinate with SMB CSMs to strategize on renewals.
  • Managed 30, 60, and 90 day opportunity day pipeline of upcoming renewals with deal size of up to $78K. Negotiate with customers and devise pricing strategies that adhere to company standards.
  • Ranked as top-performing rep, consistently overachieving quotas for both retention and up-sells:
  • Jedi Knight award in 2022 for top SMB performance.
  • Tapped by manager to train and mentor new hires on Salesforce and effective sales strategies.
  • Leveraged tactical empathy and consultative sales to quickly build trust and connection with customers.
Mar 2022 - Jul 2024

Retail Wireless Consultant

Lynchburg, Virginia, United States

  • Provided sales and customer support for over 40 customers a day with sales, bill payments, and technical support. Met individual customer needs and identified opportunities to up-sell and cross-sell.
  • Exceeded near-perfect 99% positive customer service survey ratings by quickly building rapport, identifying key needs, and generating solutions.
  • Overachieved sales targets in multiple categories:o #1 in state for sales revenue.o #1 in store for revenue per customer.o Exceeded target for new business accounts.
  • Developed new sales technique with demos of key products that led to 70% increase in sales:o My technique was discussed on company-wide leadership call with CEO and has been implemented at other locations.
  • Brought on high-revenue new business customers by joining the local Chamber of Commerce and forging community relationships.
  • Tapped by manager to deliver revenue training and quickly onramp new sales representatives.
Oct 2019 - Mar 2022

Manager

William Alexander Tobacconist

Lynchburg, Virginia Area

  • After only 3 months on the job, promoted by owner to take over management of store and turn around underperforming business. Overhauled inventory, accounting, and operational systems to increase sales and restore.
  • Restored profitability within a year and boosted revenue 900% through inventory management, supply chain management, vendor relations, budgeting, and sales training.
  • Broke historic yearly sales records and maintained highest sales each month.
  • Increased up-sale opportunities by building customer relationships, offering personalized recommendations.
  • Recruited higher-quality employees and retained high-performing staff by restructuring commission and compensation.
  • Boosted sales performance of staff by delivering training on product knowledge, upselling, and building rapport with clientele.
Dec 2017 - Oct 2019

Sales Associate

William Alexander Tobacconist
Sep 2017 - Dec 2017

Church Planting Intern

  • Worked at multiple locations to quickly build connections, foster engagement, communicate across diverse groups, and present tailored workshops.
Sep 2015 - Sep 2017

Firefighter | First Responder | Chaplain

  • 2nd Lieutenant: command leader on response calls; managed situation and assigned jobs.
  • Conducted monthly meetings and trainings, as well as community workshops.
2009 - 2013 ~4 yrs
Team & coworkers

Colleagues at KnowBe4

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3 education records

Jeffrey Thomas education

Graduate Of Theology: Biblical Studies, Bible/Biblical Studies

Willmington School Of The Bible Of Liberty University
FAQ

Frequently asked questions about Jeffrey Thomas

Quick answers generated from the profile data available on this page.

What company does Jeffrey Thomas work for?

Jeffrey Thomas works for KnowBe4.

What is Jeffrey Thomas's role at KnowBe4?

Jeffrey Thomas is listed as Customer Success Leader | Account Management | Sales Training | Customer Retention | Relationship Building | Up-sells | Renewals | Salesforce at KnowBe4.

What is Jeffrey Thomas's email address?

AeroLeads has found 1 work email signal at @knowbe4.com for Jeffrey Thomas at KnowBe4.

Where is Jeffrey Thomas based?

Jeffrey Thomas is based in Coraopolis, Pennsylvania, United States while working with KnowBe4.

What companies has Jeffrey Thomas worked for?

Jeffrey Thomas has worked for Knowbe4, U.S. Cellular, William Alexander Tobacconist, North American Mission Board, and County Of Yancey.

Who are Jeffrey Thomas's colleagues at KnowBe4?

Jeffrey Thomas's colleagues at KnowBe4 include Kymberlee Russell, Sierra Wille, Canyon S., Alessandra Olinda, and Jana Salem.

How can I contact Jeffrey Thomas?

You can use AeroLeads to view verified contact signals for Jeffrey Thomas at KnowBe4, including work email, phone, and LinkedIn data when available.

What schools did Jeffrey Thomas attend?

Jeffrey Thomas holds Master Of Arts - Ma, Bible/Biblical Studies from Liberty University.

What skills is Jeffrey Thomas known for?

Jeffrey Thomas is listed with skills including Leadership, Sales, Developmental Disabilities, Preaching, Forecasting, Church Planting, Firefighting, and Church Growth.

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