Jeffrey Thomas Email & Phone Number

United States

● Promote and sell KnowBe4’s range of products and services● Build and maintain a pipeline of potential cross sale, add-onand upgrade opportunities by developing and managingrelationships with your assigned accounts● Identify key decision makers while developing and qualifyingcross sale, add-on and upgrade opportunities● Articulate the value proposition of KnowBe4’s full suite ofproducts and help the customer understand how it willimprove their business’s security awareness training (andsecurity overall)● Achieve or exceed monthly quotas and/or targets● Be well versed in KnowBe4’s product offerings and promotethe products and services at trade shows as requested● Follow up on marketing leads to generate sales opportunitiesand pipeline● Act strategically in offering or negotiating discounted pricing,in line with established policies and procedures● Maintain accurate and thorough records for customer calls,emails, notes, tasks, demos and other relevant information incompliance with the Administration Policy● Support in the renewal process where there is an opportunityto grow the account● Work with those Customer Success Managers and RenewalSpecialists assigned to your customer accounts to the end ofyour customers increasing their commitment and use of theKnowBe4 Product Suite.

Managed B2B customer portfolio to analyze account status, identify upsell opportunities, and ensure account retention. Sold SaaS cybersecurity training products. Coordinate with SMB CSMs to strategize on renewals, add-ons, and upsells for their customers to maximize bookings Generate pricing quotes.• Managed 30, 60, and 90 day opportunity day pipeline of upcoming renewals with deal size of up to $78K. Negotiate with customers and devise pricing strategies that adhere to company standards.• Ranked as top-performing rep, consistently overachieving quotas for both retention and up-sells:• Jedi Knight award in 2022 for top SMB performance. • Tapped by manager to train and mentor new hires on Salesforce and effective sales strategies.• Leveraged tactical empathy and consultative sales to quickly build trust and connection with customers.• Tapped by Sales Director to leverage customer relationship to help close new deal:o Joined sales call with client CFO, Technology Director, and Procurement Specialist.o Overcame client objections, closed renewal, and facilitated add-on deal.• Manage pipeline of phone, email, and Zoom touchpoints to follow-up with clients and close deals.• Maintain impeccable administration of opportunities in Salesforce CRM.• Meet with Customer Success Regional Director to review forecasts and production.

Lynchburg, Virginia, United States

Provided sales and customer support for over 40 customers a day with sales, bill payments, and technical support. Met individual customer needs and identified opportunities to up-sell and cross-sell. • Exceeded near-perfect 99% positive customer service survey ratings by quickly building rapport, identifying key needs, and generating solutions.• Overachieved sales targets in multiple categories:o #1 in state for sales revenue.o #1 in store for revenue per customer.o Exceeded target for new business accounts.• Developed new sales technique with demos of key products that led to 70% increase in sales:o My technique was discussed on company-wide leadership call with CEO and has been implemented at other locations.• Brought on high-revenue new business customers by joining the local Chamber of Commerce and forging community relationships.• Tapped by manager to deliver revenue training and quickly onramp new sales representatives. • Trained employees at other locations in best practices, sales, processes, and other systems.

Lynchburg, Virginia Area

After only 3 months on the job, promoted by owner to take over management of store and turn around underperforming business. Overhauled inventory, accounting, and operational systems to increase sales and restore profitability. Onboarded and managed 15 employees. Collaborated with owners.• Restored profitability within a year and boosted revenue 900% through inventory management, supply chain management, vendor relations, budgeting, and sales training.• Broke historic yearly sales records and maintained highest sales each month.• Increased up-sale opportunities by building customer relationships, offering personalized recommendations.• Recruited higher-quality employees and retained high-performing staff by restructuring commission and compensation.• Boosted sales performance of staff by delivering training on product knowledge, upselling, and building rapport with clientele.

• Worked at multiple locations to quickly build connections, foster engagement, communicate across diverse groups, and present tailored workshops.

• 2nd Lieutenant: command leader on response calls; managed situation and assigned jobs.• Conducted monthly meetings and trainings, as well as community workshops.

Master Of Arts - Ma, Bible/Biblical Studies

Bachelor Of Science - Bs, Religion/Religious Studies

Graduate Of Theology: Biblical Studies, Bible/Biblical Studies