Jennifer Baker Email & Phone Number

Responsible for innovating and building a next-gen service and support experience. Scope spans the full lifecycle of Customer Experience, Delivery, and Operational Excellence to elevate the performance of the organization. Also responsible for long-range strategy and initiatives within and across business units to support market differentiation and rapid.

Responsible for developing, implementing and evolving strategy for the multi-billion dollar Security Business Group. Key strategic initiatives include building a Customer Success model, Acquisitions and GTM partnerships, portfolio transformation, and leveraging market trends, business intelligence and analytics to evolve our strategy. Involves working.

Responsible for developing and implementing strategy for the multi-billion dollar Advanced Services Business, including conducting market research, building business cases for acquisitions and partnerships, driving long-range planning, portfolio transformation and governance, strategic workforce development, and change management for all strategic.

Responsible for solution product management, marketing and enablement of Industry Solutions as part of Cisco’s Internet of Everything strategy. Conducted market research and developed business cases to innovate, enter new markets and undertake acquisitions; incubated early adopter customers and new solutions, developed pricing strategy, external.

Managed two Strategic Initiatives for the Enterprise and Public Sector businesses, with intent to scale globally over 3 years. Responsible for strategy and planning, including development of business cases and ongoing executive updates. Also responsible for developing and managing the solutions portfolio, marketing, enablement and communications. Drove.

San Diego

Responsible for developing global strategy for new Sports and Entertainment vertical. Drove development of business plans, solution development, marketing strategy, and creation of a GTM strategy and partner program. Also responsible for AR/PR, media and advertising content, market research, and field enablement

Responsible for management and marketing of business video solutions, including the new TelePresence product line/category. Developed and executed business plans, marketing strategy, messaging, product launches and the creation of a global partner program. Provided engineering team with requirements and helped build multi-year roadmap. Also responsible for.

Responsible for leading the Americas Program team, including creation of advanced technology offers, competitive and market-based programs. Principal activities involved market research, strategy development, executive approvals, creation of program material, and ongoing analysis for improvement. Generated $1B pipeline and over $400M in bookings.

Acted as business development and technical lead for Field Marketing Team. Developed multiple award-winning programs focused on advanced technologies including Security, Wireless, and Collaboration, driving strategy, executive approval and execution. Conducted market research, financial analysis, and developed program materials. Over several years.

Initially responsible for supporting Enterprise customers and partners. Duties included technical presentations, demonstrations, analysis and design of customer applications, researching third party technology, installation, and support. Exceeded target goal (160%) and promoted to manager after 6 months. As SE Manager, responsible for management of.

Responsible for management of largest national channel partner as well as Western US channels. Responsible for joint planning with partner executives, developing sales teams, customer presentations, technical product training and design assistance on several different product lines.

Technical expert responsible for supporting sales, including customer meetings, developing proposals, demonstrations, technical design and documentation, and product training.

Responsible for sales and marketing to Government and National accounts. Grew revenue more than 200%, and won several million dollar Federal and State procurement contracts.

Education record

Activities and Societies: Leadership Program in-residence, combining classroom, team project, and independent development project for Sr..

Education record

Leadership Program in-residence, combining classroom, team project, and independent work for Director/Sr. Director level.

Leadership Development Program

Bachelors, Communications

Honors Tutorial College, Summa Cum Laude