Justin Good Email & Phone Number

Reston, Virginia, United States

Government Consultant for U.S. Department of Homeland Security, FEMA

Washington DC-Baltimore Area

Virginia Blockchain Council is 501c6 not for profit organization and our mission consists of Advocacy, Community and Education in the blockchain and web3 space. With our 1400+ community we aim to help bring competitiveness and Innovation to the blockchain and web3 ecosystem in Virginia. We belong to the US Blockchain States Coalition - a federation of more.

Rockville, Maryland, United States

• Led multiple new projects to test software functionality for redesign of application used by thousands of FINRA examiners to determine compliance with SEC regulations. Led Agile Development teams to replace legacy.
• Led multiple projects to support re-design of Financial Firm Exam Workspace application via AWS platform, resulting in automation, greater consistency, and scalability for Exam Workspace re-design.
• Conducted three experiments to test new functionality, providing direction and framework for future state of Exam.
• Implemented Datadog's Real Time User Monitoring, enabling improved understanding of user behavior, pain points, and user frustrations for Exam Workspace.
• Led project to identify functionality gaps in Exam Workspace, enabling key legacy system (STAR) to be decommissioned and replaced by modern platform.
• Set new standards to improve Examiner consistency, which increased alignment with SEC requirements

Bethesda, Maryland, United States

• Oversaw Total Wine's key promotional and personalization program across all Loyalty markets and over 230 stores. Defined high-level program roadmap, including definition, critical milestones, budget, and strategic.
• Led team of three full-time staff and contractors, improving omnichannel digital capabilities and continuously improving end customer experiences.
• Led SaaS application upgrades and Oracle cloud migrations for marketing technology by creating comprehensive project plans, test plans, communication plans, and by marshalling relevant resources from various teams and.
• Guided weekly product meetings and progress reports to stakeholders and teams, keeping stakeholders and teams up to date on any roadblocks, helping determine whether projects were on track or behind.
• Developed and managed two concurrent project plans for personalization of loyalty coupon offers and customer engagement, including tasks, milestones, and dependencies.

Bethesda, Maryland

• Designated Product Owner for Loyalty Awards Program for greater personalized experience and benefits. Led QA workstream efforts for Oracle’s Customer Engagement (CE) platform migration from on-premise to Oracle Cloud..
• Tested functionality prior to upgrade, ensuring post-deployment issues were triaged appropriately.
• Ensured base functionality was carried over seamlessly to new CE platform with no issues.
• Led a cross functional team to investigate performance issues with receipt printing, loyalty search and card association slowness, decreasing latency of receipt printing from up to 10 seconds to sub seconds.
• Collaborated with IT Security and Digital team, using Splunk to improve monitoring and analytics capabilities for POS and other applications.
• Created comprehensive testing timeline, test plan, and framework for Proof of Concept (POC) deployment plan, ensuring smooth rollout of POC for Loyalty awards program.

Washington D.C. Metro Area

• Managed electronic brokerage settlement system (eGAINS), company’s flagship SaaS backend product for settling online brokerage commission fees. Directed product releases, led user focus groups, served as first level of.
• Ensured quality and on time delivery by monitoring and supporting products through all phases of software development lifecycles.
• Facilitated daily scrums by ensuring scrum team adhered to agile principles, enabling discovery and mitigation of any roadblocks, and keeping team working at high velocity.
• Assisted scrum team with backlog grooming and prioritization of defects and enhancements, assisting in achieving business objectives, delivering value for stakeholders, and optimizing development resources.

Singapore, Singapore

• Opened new office in Singapore with the goals of developing new business opportunities and improving client services in the Asia region
• Formed strong client relationships through workshops and user group meetings to stay current with industry trends
• Led the Futures Industry Association (FIA) Asia Operations Committee and Technology Working Group that provided industry guidance on key financial industry issues
• Represented 4 product lines and grew sales by $1 million in Southeast Asia region across all products by developing lucrative business relationships with C-level executives at major investment banks, such as JP Morgan.

Washington D.C. Metro Area

• Provided system training, via teleconference and webinars, to new and existing clients and trained new hires on tier-1 support functions
• Point of contact for incident/ problem resolution, access requests, and client applications systems
• Decreased help desk call volume by developing and delivering comprehensive broker settlement system training for end users
• Successfully fulfilled a multitude of short-fused requirements while executing on high priority programs
• Provided back office support, including invoicing and system administrative support
• Reduced errors and cycle time for fee collections by providing detailed project management support to streamline banking processes

Bethesda, Maryland, United States

• Managed new and existing account relationships to increase sales and expand market share, achieving an average loan pipeline of over $20 million for 30 loans
• Analyzed pricing and loan scenario data to determine loan approval probability
• Led mortgage operations team of six for the northeast region of the United States
• Answered pricing and loan scenario questions for wholesale brokers, correspondents, and account executives
• Trained new account executives and developed test scripts for business continuity planning
• Generated 90 new brokerage accounts in nine months by marketing and networking with brokers

Arlington, Virginia, United States

Master Of Business Administration (Mba), Business

Bachelor Of Science - Bs, Finance