Kelli Young Email & Phone Number

Los Angeles, CA

• International Law Firm
• Reconcile, analyze and present AR aging & aged balances with detailed explanations.
• Account Reconciliations; account discrepancies.
• Prepare Billing & Collection Reports for Partner analysis.
• Oversee special projects and requests by Revenue Controller and CFO.
• Point of Contact for all AR inquiries.

Los Angeles

• B2B cloud-based Tech Company
• Supervise On-Boarding Department and Manage client escalations.
• Manage project implementation: VOIP, AI, IVR, Lead Integration, & CRM
• Over-see standard operations.
• Responsible for retention of customers.
• Point of contact for client communication and translation for our sales team.

Downey, CA

• Design and Implement Training Materials for departments throughout the County of Los Angeles.
• Interface with department IT coordinators and managers.
• Analyze and Asses the needs for each department and create a complete package including software, training, and instructional material. Current Project – Apple Products.
• Provide expert comprehensive instruction and develop training manuals for users/employees at various levels – from the novice to the experienced. Master Editor.
• Conduct oral presentations to management regarding new services and products.
• Train current staff with effective procedures to meet the demands of our department while introducing new technology in order to stay viable in our changing climate.

Los Angeles, CA

• AT&T Subcontractor and Project Manager. Provided telecommunication services to the public and private sector. Clients included: County of Los Angeles, LAWA (Los Angeles Airport), City of Atlanta, Houston, SONY, Grubb.
• Project Management including but not limited to:1. Maintain master calendar for all meetings and deadlines.2. Negotiate all new contracts: Respond to all RFI, RFP, and RFBs.3. Planning and tracking quality assurance.