Kelli Young Email & Phone Number

Los Angeles, Ca

• International Law Firm• Reconcile, analyze and present AR aging & aged balances with detailed explanations.• Account Reconciliations; account discrepancies.• Prepare Billing & Collection Reports for Partner analysis.• Oversee special projects and requests by Revenue Controller and CFO.• Point of Contact for all AR inquiries.• Effective at working with cross functional teams to develop relevant solutions for our clients and Partners.

Los Angeles

• B2B cloud-based Tech Company• Supervise On-Boarding Department and Manage client escalations.• Manage project implementation: VOIP, AI, IVR, Lead Integration, & CRM• Over-see standard operations.• Responsible for retention of customers.• Point of contact for client communication and translation for our sales team.• Develop, implement, and maintain critical business process.• Enforce change management best practices.

Downey, Ca

• Design and Implement Training Materials for departments throughout the County of Los Angeles.• Interface with department IT coordinators and managers.• Analyze and Asses the needs for each department and create a complete package including software, training, and instructional material. Current Project – Apple Products.• Provide expert comprehensive instruction and develop training manuals for users/employees at various levels – from the novice to the experienced. Master Editor.• Conduct oral presentations to management regarding new services and products.• Train current staff with effective procedures to meet the demands of our department while introducing new technology in order to stay viable in our changing climate.• Implementation of a scheduled calendar “check-up” with each department regarding new information and products when available.• Cost Analysis, including payment, cost curtailment projects and budget forecasting.

Los Angeles, Ca

• AT&T Subcontractor and Project Manager. Provided telecommunication services to the public and private sector. Clients included: County of Los Angeles, LAWA (Los Angeles Airport), City of Atlanta, Houston, SONY, Grubb Ellis, Various Law Firms throughout Los Angeles.• Project Management including but not limited to:1. Maintain master calendar for all meetings and deadlines.2. Negotiate all new contracts: Respond to all RFI, RFP, and RFBs.3. Planning and tracking quality assurance; team and vendor management.4. Identify and resolves issues related to project.5. Develop and execute user training plan, all correspondence, and vendor/contractor compliance.6. Assist in determining the current/existing technologies on the project and communicate to sponsors.7. Notify Client of any change to timing and/or budget throughout life cycle of project. Obtain approval for additional budget when applicable.8. Provided training for all staff in Sales, Marketing and Public Relations.9. Interfaced with City Officials and private sector business leaders in professional and social settings, i.e. fundraisers, political venues, and community events.