Leslie Wu Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

- Dispatching service technicians to clients as needed, and notifying them of their assigned tasks - Filtering and assigning out service tickets to appreciate technicians, and escalating tickets when needed

- Serve as first point of contact for customers seeking technical assistance over the phone or email - Perform remote (VNC, Splashtop) troubleshooting through diagnostic techniques and pertinent questions, follow-up and update customer information as needed- Troubleshoot client backup software's (Autotask Endpoint backup, Datto)- Create and maintain users in AD, and managed users with group policies- Troubleshooting networking equipment’s (Access Points, Switches, Firewall) remotely, replacing hardware as needed, MFP printer’s, and VOIP Phone systems

Bayside Ny

• Provided exceptional customer service to individuals visiting, including greeting customers, and answering phones assessing their needs• Assisted with troubleshooting mobile devices (iPhone, Android, Tablets), including resetting and wiping when devices are traded in for promotions• Setup iPhones and Android devices for customers also helped with transferring data over to new devices when needed• Assisted customers with service activations, changes and bill payments, responding to billing inquires, equipment replacement, and processing price plan changes and upgrades• Maintained knowledge, vendor and product training, while performing other duties and tasks as assigned• Build customers confidence by making their experience comfortable, simple and solving their issues.• Share customer experience with the rest of my team including management

New York, New York

- Provided technical support and troubleshooting for computers via phone, email, and remote connections (VNC), and networks, at corporate office as well as at company showroom sites. - Run diagnostic programs to resolve problems - Routine checkup for office computers making sure computers are up to date. - Troubleshooting printers (replace cartridges, and replacing printer parts when needed) - Document all issues and generate reports detailing common problems and errors - Follow up on clients to ensure problem has been resolved - Setting up new computers when needed, and installing required software’s, and setting up new user profiles. - Mac OS Support, Configuration and Troubleshooting - Maintain networks, hardware, and software

New York, United States

New York, United States