Lisa Towns Email & Phone Number

Santa Cruz, Ca, Us

San Jose, California, United States

Chabot College Hayward, California

San Jose State University

8 Million in Annual SalesManage all general merchandise departments , management team, and staff in the bookstore as well as partner with General Manager and textbook manager to ensure successful outcomes. Work in partnership with Alumni Association, Athletics, Housing, Orientations, President's Office to create positive experiences for the students, faculty, and staff. My Contributions to initially small bookstore celebrations morphed into dynamic campus community events. A few examples of this are VIP Night for new students, Fall and Spring Grad Fest, and Admitted Spartan's Day. Successfully navigated the challenges of moving into a temporary location and back again over a transitional period of three years. Financial Highlights include: Fiscal Year 2018, increased clothing 8%, Graduation Products 10%, and all general merchandise 6%. Fiscal year 2017, increase clothing 19%, Graduation Products 6%, and all general merchandise 13%. Fiscal Year 2016 increased clothing 15% and Graduation Products 12%, and all general merchandise 1%. Periodically travel to new B&N College accounts as part of transition team to serve as an ambassador of Barnes & Noble College to booksellers and campus community. Assist in hiring and training new staff as well as working in partnership with the team to set up a vibrant new campus bookstore.

Wellesley, Massachusetts, Usa

2.7-2.9 Annual SalesOversee all aspects of the operations of the Babson College Bookstore, met and exceeded measurables and cultivated strong relationships with students, faculty and staff as well as actively recruit talent and build the bench for management positions for the company. Partnered with Alumni Department, Athletics, Admissions, SGA, Steering Committees, and Resident Assistants, MBA School and Deans to host in-store promotions and to be a part of campus experiences such as back to school, family weekend, alumni weekend, author events, and graduation. Served as a member of the Deans & Directors Council and the Social Media Council at Babson College. Partnered with SFA to approve school supplies and calculators for financial aid eligibility and worked with campus to reduce cost of course materials via custom texts, loose leaf options, electronic only course packs. Supported students FME businesses in the store and on our social media sites. Successfully developed a Bookstore Advisory Committee now in its second year. Worked closely with the College to pre-load the free e-book reader platform onto all the Undergraduate student laptops as well as Blackboard. Worked closely with school on bookstore link and portal to ensure on main page and all key pages. Created bookstore microsite for new student portal. Developed a student social media and marketing internship. FB page currently has more than 60% of the enrollment. Key Financial Accomplishments: Effectively re-negotiated our contract with Babson College for an 8 year renewal and two 5 year options. Consistently led growth in our school spirit clothing division-2010 increased 5% over prior year, 2011-9% over prior year, and 2012 7% over prior year . Consistent growth in school spirit gifts-2010-8% over prior year, 2011-6% over prior year, 2012-2% over prior year. Consistently received a 100% customer service shop.

Gilroy And Watsonville, California, Usa

Lisa Towns, STORE MANAGER | GENERAL MERCHANDISER► Oversee the management and growth of a retail operation that delivered $5 – 6 million in sales revenue annually. ► Exceeded sales expectations over 30% through training, developing and motivating a strong team of associates focused on customer service and operational details.► Effectively managed 34 – 60 store associates and maintained labor and operational costs at or below district plan.► Supervised the timely receiving and distribution of merchandise.► Worked closely with store team to adhere to company merchandising standards.► Implemented and supervised loss prevention procedures to minimize asset loss.KEY ACCOMPLISHMENTS:✔ Successfully opened the Ross Stores at Watsonville and Gilroy, California and performed recruiting and screening of 300 applicants, interviewed 200 and hired 75 to be the new employees of the branches.✔ Prepared and presented employee orientation & training. The topics covered were Policies and Procedures, Corporate Structures, Job duties and expectations, Loss prevention techniques, and customer service.✔ Transferred to Gilroy to ‘turn-around’ a floundering store.✔ Successfully doubled profits within 4 months by focusing on employee development, driving sales, and implementing power processing.✔ Contributed in the Stores’ success that led the branch to be named the “President’s Club”, an honor that recognizes the store as the strongest in the district for exceeding all company measurables.✔ Earned an “Outstanding Score” for low shrink by implementing stringent loss prevention practices and procedures.✔ Known for being an exceptionally strong team builder and mentor.

Santa Cruz, California, Usa

► Built and managed a clothing and lifestyle Boutique for the College Market.► Hired and supervised the staff of 10 salespeople in purchasing, scheduling, planning and inventory control, advertising and marketing, visual merchandising, and loss prevention.► Shrink less than 1% and sales exceeded plan by 10% annually enabling store to triple original square footage within three years.► Trained 30 – 40 retail members of the Santa Cruz Downtown Association on loss prevention techniques.

Gilroy, California, Usa

► Effectively managed the front-end operations including the 50 – 60 team members who staff the registers and customer service, lawn & garden, and food court departments. ► As a ‘key holder, handled all cash-related aspects of 33 registers including banking, monitoring and verifying. KEY ACCOMPLISHMENTS:✔ Successfully opened the new Target store at Gilroy, California ✔ Effectively trained the entire store staff, including store managers, on customer service and register procedures.✔ Consistently exceeded company’s goals to ‘sell’ Target Visa Card applications.

Bachelor Of Arts In Foreign Languages And Literatures, General, Foreign Languages And Literatures, General

Education record