Mark Brown Email & Phone Number

Glasgow, Scotland, United Kingdom

Currently upgrading TeamCity pipelines to allow for self-automating dependency updates across all of Engagement Orchestrations microservices and moving builds to generate versioned releases vs snapshot with an end goal of making the cloud release process automated and fastSecondment to Messaging team to help integrate their platform with Engagement Orchestration platformIntroduced and implemented Helm chart libraries to enable re-use of functionality, ease deployment and… Show more Currently upgrading TeamCity pipelines to allow for self-automating dependency updates across all of Engagement Orchestrations microservices and moving builds to generate versioned releases vs snapshot with an end goal of making the cloud release process automated and fastSecondment to Messaging team to help integrate their platform with Engagement Orchestration platformIntroduced and implemented Helm chart libraries to enable re-use of functionality, ease deployment and standardise microservice deploymentMigrated the Engagement Orchestration platform from WebLogic and onto Tomcat which involved replacing all EJBs, re-implementing transaction code and uplifting the Workflow engineDesigned and implemented a Mockito style mocking framework to simplify testing and encourage TDD in Verint’s Engagement Orchestration ECMAScript based tooling and kernel Show less

Glasgow, United Kingdom

Senior software engineer responsible for adding new functionality to and supporting Engagement Management (an omni channel CRM software system).Designed and implemented a suite of Gradle plugins to improve developer productivity and ensure conformity between projects in areas such as code quality Designed and implemented a Spring Boot service generator that setups a project, commits to GitLab and generates a TeamCity pipeline with master/feature branch support, allowing teams to… Show more Senior software engineer responsible for adding new functionality to and supporting Engagement Management (an omni channel CRM software system).Designed and implemented a suite of Gradle plugins to improve developer productivity and ensure conformity between projects in areas such as code quality Designed and implemented a Spring Boot service generator that setups a project, commits to GitLab and generates a TeamCity pipeline with master/feature branch support, allowing teams to spin up a Spring Boot application in seconds with full CI supportDesigned and implemented a mechanism for which the support team could use to produce hot fix and service packs for customers. This included a TeamCity based pipeline to produce the installers.Helped develop a case engine using Camunda and Spring Boot that provided a Hydra powered REST API for clients to interact with.Designed and implemented a TeamCity pipeline to produce a case engine Docker image. The pipeline included a variety of different gates including code quality, code coverage, testing using Cucumber, 3rd party licence checking, OWASP security checking, Spring documentation production, performance testing and deployment.Dealt with customer support queries which involved liaising with customers to solve J2EE container configuration issues, resolving product bugs and addressing performance issues. Show less

Glasgow, United Kingdom

Agile developer responsible for adding new functionality and fixing bugs within the VET (Validation and Enrichment of Transactions) team.Enhanced entitlement checking to the ActionScript broker client.Fixed various bugs with the Spring/Hibernate broker back-end.Wrote a Groovy script to parse transaction data to extract performance related information.

Glasgow, United Kingdom

Software engineer responsible for adding new functionality to KANA Enterprise (an omni-channel customer service system that leverages knowledge management to present information to agents and customers when they need it in the context of each interaction).Designed and implemented a capability system to allow the KANA Enterprise design tool to be released independently of the runtime platform and refactored the code base to enable the independent release of the two… Show more Software engineer responsible for adding new functionality to KANA Enterprise (an omni-channel customer service system that leverages knowledge management to present information to agents and customers when they need it in the context of each interaction).Designed and implemented a capability system to allow the KANA Enterprise design tool to be released independently of the runtime platform and refactored the code base to enable the independent release of the two products.Mentored junior developers in general software development procedures and methodologies.Architected and assisted with the implementation of various new features for the KANA Enterprise design tool such as auto beans, diff tool enhancements, code auditing, layout manager tooling enhancements and CXF integration.Designed and implemented a search API to allow content to be retrieved from a knowledge store.Assisted with the development of a migration system to enable content to be exported and imported across different KANA Enterprise environments. Show less

Paisley, Scotland

Java developer responsible for adding functionality to Origin Enterprise (a suite of productive study design tools for metadata management and creation of clinical trial designs and specifications based on the Clinical Data Interchange Standards Consortium (CDISC) standard).Overhauled release system to build and package Origin Enterprise using Ant and Windows InstallerAssisted with server side team with IBATIS mapping creation and general SQL query creation.Created task… Show more Java developer responsible for adding functionality to Origin Enterprise (a suite of productive study design tools for metadata management and creation of clinical trial designs and specifications based on the Clinical Data Interchange Standards Consortium (CDISC) standard).Overhauled release system to build and package Origin Enterprise using Ant and Windows InstallerAssisted with server side team with IBATIS mapping creation and general SQL query creation.Created task execution architecture to allow long running tasks to be handled in a performant manner by the Swing client.Designed and implemented client side version control system alongside a graphical update notification mechanism across various UI views.Promoted test driven development in the team and mentored junior team members in general software development procedures and methodologies.Assisted in improving the performance and behaviour of the Origin Enterprise client in the move from using a file based repository system to a database centric repository. Show less

Glasgow, United Kingdom

Dealt with customer support queries which involved liaising with customers to solve Ciboodle and J2EE container configuration issues, resolving product bugs and addressing performance issues.Implemented fast text searching across the Ciboodle repository (objects modelled using XML) using Lucene and introduced refactoring tools to update references on renaming, cutting and pasting objects.Introduced multi-threaded indexing to the Ciboodle client side Swing tooling to assist text… Show more Dealt with customer support queries which involved liaising with customers to solve Ciboodle and J2EE container configuration issues, resolving product bugs and addressing performance issues.Implemented fast text searching across the Ciboodle repository (objects modelled using XML) using Lucene and introduced refactoring tools to update references on renaming, cutting and pasting objects.Introduced multi-threaded indexing to the Ciboodle client side Swing tooling to assist text and reference searching.Assisted in the development of adding JAWS (screen reader software for visually impaired users) support to the Ciboodle J2EE web client.Involved in the design and development of adding multi language translation support to Ciboodle client side via Swing tooling and server side J2EE kernel, ensuring high performance and flexibility.Wrote a Diff and Merge tool using Swing which involved the use of auto-generating classes to aid in the manipulation of Ciboodle’s client side object model.Assisted in the development of layout managers to give deployers of Ciboodle the flexibility to control the placement of form components on the Ciboodle J2EE web client.Assisted in the development of custom components to give deployers the ability to integrate external components such as Google Maps into Ciboodle.Introduced the use of UISpec4J into everyday development to aid the testing of Swing GUIs.Wrote a Cisco telephony channel provider to allow Ciboodle to interact with Cisco telephony and certified the channel provider at an external testing facility in Texas, USA.Designed and implemented topics to the Ciboodle server side J2EE kernel to allow subscription and publication of events across the N-Tier architecture.Wrote a servlet and modified the Ciboodle kernel to allow multiple logical Ciboodle sessions to share the same HTTP session concurrently. Show less