Mark Miles Email & Phone Number

Dallas-Fort Worth Metroplex

I boosted client engagement by 15% by implementing structured sync meetings. I directed an enterprise- level portfolio of over 20 healthcare providers, spearheading strategy and client engagement to prevent churn, and conducted quarterly business reviews (QBRs) to deliver insights on key performance indicators. I executed solutions for call center.

Richardson, Texas, United States

I maintained a 95% client retention rate and expanded recurring revenue by 10%. I sourced 20% of expansion opportunities, delivering over $500K in annual recurring revenue (ARR). By leveraging cross- and up-selling strategies, I presented product enhancements and new oierings, driving continuous growth in existing client accounts and expanding ARR by over.

Richardson, Texas, United States

I oversaw a portfolio of 60+ real estate investment trust (REIT) accounts, leveraging a market analytics platform and Salesforce to monitor metrics, deliver valuable services, and negotiate contract terms for sustained platform utilization. I advocated for software features, market trends, and demographic data to drive product adoption and usage. I.

Richardson, TX

• Established and strengthened relationships with a portfolio of large enterprise clients. Acted as trusted advisor, providing information on industry developments and how to effectively leverage the Kigo platform for.
• Designed structured program to promote successful adoption of the platform's features and capabilities,resulting in optimal client retention, consistent revenue growth, product expansion, and client performance.
• Created a comprehensive knowledge-based skills assessment that tested client knowledge of the software.
• Participated in streamlining the use of Trello boards in pre- and post-onboarding programs for clients.

Richardson, Texas

• Assisted new and existing clients in transitioning to and effectively using vacation rental software platform that integrated with popular services like Airbnb, Homeaway, and VRBO. Setup and configured various.
• Designated as trainer and mentor for new employees and account managers on effective use of software.
• Worked alongside clients to develop strategies for increasing revenue, including SEO and WordPress marketing.

Richardson, Texas, United States

• Generated new clientele and profitability for the company by managing the initial stages of the sales process. Identified potential account, managed outreach, and qualified leads. Maintained accurate records of leads.
• Actively pursued prospects through multiple channels with a focus on conveying the value of Kigo solutions.
• Initiated efficient transition of qualified leads by providing account executives with all relevant information.

Master Of Arts - Ma, Human Resources Development

Bachelor Of Arts - Ba, Mass Communication/Media Studies