• Owning a Book of Business (BoB) of 35 Enterprise & Corporate clients in UK, Ireland, Nordic & Baltic Countries with $50k-$200k spend. Consulting clients on best practice and assisting in the long term success of their Experience Management programmes, primarily focussing on Customer Experience and Employee Experience • Renewed $372k (100.80% of target) in Q3-Q4• Leading tailored workshops and training sessions for client teams to maximize the utilization and impact of their Experience Management tools, thus enhancing client engagement and satisfaction. This proactive approach is contributing to improve client retention and to position the programs for scalable growth

• Managed a Book of Business (BoB) comprising approximately 400 Enterprise clients across EMEA and emerging regions, with a collective value exceeding €20 million. Provided strategic support and guidance to optimize client success and engagement, maximizing value from their investments• Renewed $10mln (103.41% of target) and sold $1.5mln from Q1 2023 to Q2 2024• Recognized as the recipient of the XM Summit Digital Champion Award in EMEA, achieving top performance metrics within the team. Selected to train and mentor 6 new teammates in the Mexico City, Mexico office for 2 weeks• Assisted customers in adopting and scaling their use of Qualtrics by implementing top-tier Experience Management (XM) programs, which encompassed consulting, program reviews, webinars, and digital strategies, ensuring sustained customer success

• Provided daily consultations with clients, offering strategic advice and troubleshooting expertise to facilitate the design and deployment of surveys, dashboards, and statistical analyses tailored to their specific target audiences. Maintained an exceptional customer satisfaction score of 4.85 out of 5.00• Assumed the role of Customer Experience Dashboard (CXD) team leader for 8 colleagues for the EMEA region, overseeing the delivery of high-quality support services to all clients to maintain > 4.90 customer satisfaction score, group motivation and engagement• Empowered over 200 FORTUNE 500 clients to enhance data capture abilities, utilising advanced analytics tools to refine data visualisation, streamline automated actions, and facilitate seamless third-party integrations

• Managed 52 tons of Direct Food Service coffee sales across multiple key markets on the East Coast, generating over $1 million in invoiced revenues. Handled order processing in SAP and ensured timely delivery of products, meeting or exceeding customer expectations• Spearheaded a cost-saving initiative as Project Manager for the Assets Refurbishment Plan, resulting in over $200,000 in savings for Lavazza. This plan facilitated the reutilization of refurbished equipment, enhancing the company's sustainability efforts• Conducted in-depth Excel data analysis of Customer Logistics Department transactions, movements, and sales for 2019 and 2020. Presented findings to the Vice President of Sales Operations (VPSO) to identify critical areas and implemented strategies to enhance team efficiency for 2021

• Independently manage customer service and public speaking to ensure event success • Use problem-solving skills to provide event adjustments for clients in a fast-paced setting saving time and alleviating stress • Respect scrupulously the schedule assigned every week

• Led two classes of more than 40 students in Crema and Cremona, Italy• Guided, coordinated and supervised a group of 20 students during the entire “FutureWeWant MUN” event in NY• Assisted the Operations Director of the United Nations’ simulation during the “FutureWeWant MUN