Melissa Hegger Email & Phone Number

St. Louis, MO, US

Greater St. Louis Area

• Work closely with project managers/coordinators, sales persons, functional managers, practice leads and the technical resources within Softchoice and its partners to ensure the scheduling of technical resources in.
• Be the subject matter expert on how to improve and scale process throughout the organization
• Coordinate & manage the schedules of North American technical resources, including the on-call schedule
• Produce and update resource schedule on ongoing basis
• Ensure utilization of billable resources is aligned with corporate policies
• Work with new employees to ensure their onboarding requirements are planned appropriately

Greater St. Louis Area

Coordinate Professional Services projects for our customers, covering US West region.

Greater St. Louis Area

Worked directly with Partners offering Microsoft Enterprise Agreement, Symantec, McAfee as well as other licensing options. Developed and grew Partner relationships.Responsible for developing processes and procedures which would ultimately increase revenue and profit. Maintained the team’s internal portal which contained all data, stats, Partner.