Michael Pfeifer Email and Phone Number
Michael Pfeifer work email
- Valid
- Valid
- Valid
- Valid
Michael Pfeifer personal email
Legal services professional with a background in law enforcement and specialized in pharmacy benefits management.Skillset:~Strategic client management for key stakeholders~Consultative approach for Cost containment, ROI, & Data driven outcomes~Partners internally to drive process and procedural change~Proactively monitors renewal risks and identify churn solutions~Developed & implemented reporting tools for tracking and trending customer lifecycles
Carbyne
View- Website:
- carbyne.xyz
- Employees:
- 87
-
Customer Success ManagerCarbyne Jan 2024 - PresentManhattan, New York, United StatesAs a Customer Success Manager at Carbyne, I am dedicated to ensuring that our clients, primarily PSAPs, derive maximum value from our products and services. I act as the main point of contact, fostering strong relationships, driving user adoption, and ensuring customer satisfaction. My goal is to help clients achieve their operational objectives, improve their emergency response capabilities, and increase overall satisfaction with Carbyne’s solutions.Key Responsibilities:Develop and maintain strong relationships with key stakeholders at client organizations, ensuring a deep understanding of their needs and objectives.Guide clients through the onboarding process, providing training, support, and resources to ensure successful implementation and adoption of Carbyne’s platform.Monitor client usage and performance metrics, proactively addressing any issues or concerns to ensure optimal utilization of our solutions.Act as a trusted advisor, providing strategic insights and recommendations to help clients enhance their emergency response operations.Collaborate with internal teams, including Sales, Product, and Support, to address client feedback and drive continuous improvement of Carbyne’s offerings.Conduct regular check-ins, business reviews, and training sessions to ensure clients are achieving their desired outcomes and maximizing the value of our platform.Identify opportunities for upselling and cross-selling additional products and services to meet client needs and drive revenue growth.Maintain up-to-date knowledge of industry trends, best practices, and the competitive landscape to effectively support and advise clients.
-
Enterprise Customer Success ManagerEasyexpunctions.Com Apr 2022 - Jan 2024San Antonio, Texas Metropolitan AreaIdentify & drive portfolio growth by continuous delivery of product valueIdentify at risk patterns. Increase retention by monitoring customer activity & proactively engaging with customersEffectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users.Be a voice for the customer internally and help senior leadership understand retention risks including product and service concerns.Resolve escalated customer concerns and issues. Identify account growth opportunities before renewals and reach out to Customers.Manage client list to expected turnaround time period, anticipated result, risk level, forecasting of performance. Developed performance metrics (KPIs, thresholds etc.) for specialty home delivery line of business. -
Policy Academy Recruit / Public Safety OfficerSan Manuel Band Of Mission Indians Jul 2018 - Feb 2022Police Academy Recruit at Southwestern College, completed program with Defensive Tactics and Physical Fitness Honors. Public Safety Officer for the San Manuel Indian Reservation and Resort. -
Business Process Analyst / Project ManagerUnitedhealth Group Mar 2017 - Jun 2018RemoteManaged data gathering requirements process through reporting and consultative procedures. Managed interdepartmental collaboration and led all points of contact with external clients to ensure successful implementation of reporting needs. Managed factors such as; turnaround time period, expected result, risk level, forecasting of employee performance. Developed performance metrics (KPIs, thresholds etc.) for specialty home delivery line of business. -
Pharmacy Benefits Manager, Payer SolutionsMedimpact Healthcare Systems, Inc. Oct 2015 - Mar 201710636 Scripps Poway Parkway San Diego, Ca 92131Oversees a team of Client Benefit Analysts and Testing Validation Analysts responsible for reviewing, analyzing, configuring and implementing quality Pharmacy Benefits for Client needs. Writing detailed description of user needs, program functionalities and steps required to develop or modify Pharmacy Benefit programs. -
Pharmacy Operations ManagerUnitedhealth Group Aug 2011 - Oct 20153131 Camino Del Rio North San Diego, Ca 92108Monitoring and managing the productivity and quality of Pharmacy Technician staff•Managing projects as needed •Acting as the SME for processes and policies•Improving turn-around times of mail order pharmacy•Decreasing cost per script metric •Identifying potential issues that interfere with workflow •Developing and implementing process improvements •Provide inspirational leadership and guidance to the team through feedback, performance management and development conversations
Michael Pfeifer Skills
Michael Pfeifer Education Details
-
Criminal Justice/Law Enforcement Administration
Frequently Asked Questions about Michael Pfeifer
What company does Michael Pfeifer work for?
Michael Pfeifer works for Carbyne
What is Michael Pfeifer's role at the current company?
Michael Pfeifer's current role is Customer Success Manager.
What is Michael Pfeifer's email address?
Michael Pfeifer's email address is mp****@****ust.com
What schools did Michael Pfeifer attend?
Michael Pfeifer attended Southwestern College.
What skills is Michael Pfeifer known for?
Michael Pfeifer has skills like Workplace Safety, Management, Data Analysis, Project Management, Workforce Planning, Client Services, Success Driven, Quality Auditing, Leadership Development, Accounts Payable, Client Relations, Successful Negotiation.
Who are Michael Pfeifer's colleagues?
Michael Pfeifer's colleagues are David Taylor, Pmp, Netanel Dadush, Lior Beery, Shira Greenberg, Andrea King-Smith, Enp, Alex Mor 🎗, Alona Gershfeld.
Not the Michael Pfeifer you were looking for?
-
Michael Pfeifer
Titusville, Nj5prdus.jnj.com, its.jnj.com, hotmail.com, gmail.com, yahoo.com6 +190822XXXXX
-
4sc.edu, roosevelt.edu, mckinsey.com, americanstandard-us.com1 (800) 4XXXXXXX
-
Michael Pfeifer
Investment Bank Operations | Risk & Control | Audit Oversight | Process Transformation Innovator | Education Technology Product ManagerNew York City Metropolitan Area3optonline.net, morganstanley.com, itutor.com2 +191425XXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial