Senior Customer Support Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Michael Ross Email & Phone Number
Dedicated Services Manager with an Unwavering Commitment to Customer Concerns
at
Varonis
3 work emails found
@varonis.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Dedicated Services Manager with an Unwavering Commitment to Customer Concerns
Location
Cary, North Carolina, United States
Company size
Who is Michael Ross? Overview
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Quick answer
Michael Ross is listed as Dedicated Services Manager with an Unwavering Commitment to Customer Concerns at Varonis, a company with 1592 employees, based in Cary, North Carolina, United States. AeroLeads shows a work email signal at varonis.com and a matched LinkedIn profile for Michael Ross.
Michael Ross previously worked as Senior Customer Support Manager at Varonis and Global Dedicated Services Manager at Varonis. Michael Ross holds Bachelor Of Arts (B.A.), Anthropology And Psychology from North Carolina State University.
Company email context
Email format at Varonis
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{first_initial}{last}@varonis.com
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AeroLeads found 3 current-domain work email signals for Michael Ross. Compare company email patterns before reaching out.
Profile bio
About Michael Ross
Michael Ross is a Dedicated Services Manager with an Unwavering Commitment to Customer Concerns at Varonis. He possess expertise in customer service, ethnography, social networking, leadership, time management and 36 more skills. He is proficient in Spanish. Colleagues describe him as "Michael Ross is simply a great team player. He was able to work his way up to the Team Lead position through his exceptional leadership and commitment to learning a diverse body of IT products in a fast passed environment. He earned the title of our "go to guy" due to his sense of humor coupled with the constant willingness to help others."
Listed skills include Customer Service, Ethnography, Social Networking, Leadership, and 37 others.
Current workplace
Michael Ross's current company
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Varonis
11 roles
Michael Ross work experience
A career timeline built from the work history available for this profile.
Global Dedicated Services Manager
Responsible for managing and developing Support's Professional Services related to Dedicated Engagements and Critical Accounts
Mar 2022 - Oct 2023
Dedicated Engagement Manager
Responsible for managing and developing all Dedicated Engagements for Varonis Support while leading a growing team of Dedicated Support Engineers (DSE).Dedicated Engagements bridge the gap between Support, Customer Success, and Professional Services, offering customers a dedicated resource to address the Varonis solution implemented and operationalized in.
Jan 2022 - Mar 2022
Dedicated Support- Team Lead
Achieved remarkable growth in the Dedicated Support Program, scaling from two to nine engagements within a span of less than a year.Established comprehensive procedures to enhance team members' project management capabilities through training and development initiatives.Created protocols and procedures for the seamless deployment of contracted resources.
Oct 2019 - Jan 2022
Dedicated Support Engineer
A Varonis Dedicated Support Engineer (DSE) is a hybrid Project Manager and Support expert fully invested in supporting a Client organization. Because they support only one Client, they become intimately familiar with the environment and take on much of the management of the Varonis Data Security Platform. They proactively monitor for problems, offer.
Dec 2017 - Mar 2020
Technical Support Engineer - Tier Iii
- Provide application support for Varonis products
- Troubleshoot customer infrastructure in relation to Varonis product platforms
- Create internal knowledge base documentation
- Collaborate with other teams to identify, address, and resolve customer issues
- Build and administrate labs for internal teams
May 2019 - Dec 2019
Technical Support Engineer Level Ii
Frontline Support for all Varonis CustomersManaging customer expectations, questions, technical problems, and provided support for future release upgrades.Provided Customer Support by phone, email, ticketing systems.Worked closely with the Sales Team to ensure customers, prospects, and evaluations were handled with care and focus.Assisted with Licensing.
Nov 2016 - Dec 2017
Technical Support Engineer Tier I
Assist customers with enterprise software configuration and architecture, report subscriptions, errors, and upgrades. Requires knowledge of, and ability to troubleshoot our software with:Windows Servers 2003-2012, Active Directory, Networking, NetApp, EMC, Unix, SQL Server, MS Reports Server, shares and NTFS permissions, Directory Services, SharePoint, and.
Jul 2016 - Nov 2016
Tse Business Analyst
Assist customers with enterprise software configuration and architecture, report subscriptions, errors, and upgrades.Requires knowledge of, and ability to troubleshoot our software with Windows Servers 2003-2012, Active Directory, Networking, NetApp, EMC, Unix, SQL Server, MS Reports Server, shares and NTFS permissions, Directory Services, SharePoint, and.
Jan 2016 - Jul 2016
Tier 1 Technical Analyst, Escalation Manager, And Team Lead
- Responsible for the identification of root causes, resolutions, work-around, testing /implementation, and IT/vendor fixes and/or system design changes for Connect, AVoices, MIS, Vdna and BVoIP enterprise services.
- Acted as SME for GCSC Tier 1 to support internal and external customers globally.
- Worked very closely with Area Manager of Network Operations to support continuous improvement of SASHA, the workflow protocol.
- Provided assistance and support for the newly hired Training and Escalation Managers.Accomplishmentso Promoted to the role of Team Lead after 6 months of employment; responsible for resolving high-level escalation.
Mar 2013 - Nov 2015
Tier 1 Technical Anaylist Gcsc
- Responsible for the identification of root causes, resolutions, work-around, testing /implementation, and IT/vendor fixes and/or system design changes for Connect, AVoices, MIS, Vdna and BVoIP enterprise services.
Oct 2012 - Mar 2013
Team & coworkers
Colleagues at Varonis
Other employees you can reach at varonis.com. View company contacts for 1592 employees →
AS
Adam Schlicht
Colleague at Varonis
Detroit, Michigan, United States, United States
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NC
Nick Corona
Colleague at Varonis
New York, New York, United States, United States
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BP
Benjamin Parmentier
Colleague at Varonis
Bordeaux, Nouvelle-Aquitaine, France, France
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CP
Caleb Payne
Colleague at Varonis
Morrisville, North Carolina, United States, United States
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VK
Vladimir Koshevarov
Colleague at Varonis
Israel, Israel
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CA
Charles A. Reynolds Jr.
Colleague at Varonis
New York, New York, United States, United States
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AC
Anthony C.
Colleague at Varonis
Raleigh-Durham-Chapel Hill Area, United States
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DK
Doron K.
Colleague at Varonis
Israel, Israel
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HM
Hadas Markus
Colleague at Varonis
Israel, Israel
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AL
Amir Levy
Colleague at Varonis
Contact Info, United States
View →
Adam Schlicht
Colleague at Varonis
Detroit, Michigan, United States, United States
View →
NC
Nick Corona
Colleague at Varonis
New York, New York, United States, United States
View →
BP
Benjamin Parmentier
Colleague at Varonis
Bordeaux, Nouvelle-Aquitaine, France, France
View →
CP
Caleb Payne
Colleague at Varonis
Morrisville, North Carolina, United States, United States
View →
VK
Vladimir Koshevarov
Colleague at Varonis
Israel, Israel
View →
CA
Charles A. Reynolds Jr.
Colleague at Varonis
New York, New York, United States, United States
View →
AC
Anthony C.
Colleague at Varonis
Raleigh-Durham-Chapel Hill Area, United States
View →
DK
Doron K.
Colleague at Varonis
Israel, Israel
View →
HM
Hadas Markus
Colleague at Varonis
Israel, Israel
View →
AL
Amir Levy
Colleague at Varonis
Contact Info, United States
View →
2 education records
Michael Ross education
Bachelor Of Arts (B.A.), Anthropology And Psychology
North Carolina State University
Associate Of Arts (A.A.), Psychology
FAQ
Frequently asked questions about Michael Ross
Quick answers generated from the profile data available on this page.
What company does Michael Ross work for?
Michael Ross works for Varonis.
What is Michael Ross's role at Varonis?
Michael Ross is listed as Dedicated Services Manager with an Unwavering Commitment to Customer Concerns at Varonis.
What is Michael Ross's email address?
AeroLeads has found 3 work email signals at @varonis.com for Michael Ross at Varonis.
Where is Michael Ross based?
Michael Ross is based in Cary, North Carolina, United States while working with Varonis.
What companies has Michael Ross worked for?
Michael Ross has worked for Varonis and At&T.
Who are Michael Ross's colleagues at Varonis?
Michael Ross's colleagues at Varonis include Adam Schlicht, Nick Corona, Benjamin Parmentier, Caleb Payne, and Vladimir Koshevarov.
How can I contact Michael Ross?
You can use AeroLeads to view verified contact signals for Michael Ross at Varonis, including work email, phone, and LinkedIn data when available.
What schools did Michael Ross attend?
Michael Ross holds Bachelor Of Arts (B.A.), Anthropology And Psychology from North Carolina State University.
What skills is Michael Ross known for?
Michael Ross is listed with skills including Customer Service, Ethnography, Social Networking, Leadership, Time Management, Training, Microsoft Office, and Powerpoint.
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