Michael Studer Email & Phone Number

Michigan, United States

Troy, Michigan

• Implemented a Salesforce single-page application using SOQL, APEX, AngularJS, jQuery, and other technologies, saving 1,700+ hours/month across 450+ teams.• Managed Okta single sign-on/automatic provisioning, saving 50+ hours/month and enhancing security across Salesforce, Microsoft 365, Active Directory, and more.• Integrated FedEx/UPS tracking into asset management, saving 400+ hours/month by identifying equipment shipping issues proactively.• Integrated iCIMS ATS with Salesforce, saving HR teams 250+ hours/month by automating data entry.• Created a Salesforce data integrity monitor, saving 30+ admin hours/month by resolving bad data issues.• Developed systems data flow diagrams for KellyConnect, improving efficiency in explaining subsystems to non-technical stakeholders.• Established development best practices (Kanban, CI/CD, agile, peer reviews), improving team workflow and code quality.• Built a Salesforce sandbox data seeding tool, saving 10-50 hours per project and reducing costs for sandboxes priced at $50,000/year.• Mentored integration with Salesforce and Jamf, saving helpdesk personnel 80+ hours/month through automation.• Designed a Salesforce dependent picklist viewer, saving 2+ hours per audit for admins.• Supported and maintained ETLs and performed general IT system administration.• Assisted in implementing and testing the My KellyConnect Rewards loyalty program.• Designed a COPC-compliant customer callback tracking system.• Implemented data integrity monitoring and reporting for IT Support Center applications.• Created HDI Customer Satisfaction Index integration tools, saving time on survey entry and analysis across multiple call centers.

Birmingham, Michigan

• Created and maintained the “Ignite Core” application framework for efficient deployment of software applications, saving upwards of 20 hours of development time per project. The framework helped expand the entire product offering to include fully responsive mobile experiences. It also included automation of software deployment processes, as well as CDN deployment to Rackspace Cloud.• Implemented detailed analytical tools, saving metrics team members over 10 hours of work per project by allowing them to track intricate real-time information about application performance.• Automated Chrysler CRM system integration, saving over 10 hours of development time per project.• Created a service-based API framework running on Node.js, Express, MySQL/MongoDB, and the Mocha stack, which included model, controller, utilities, definitions, and unit test components with coding style enforcement. The development featured a one-step build process with resource validation libraries and definitions, a test-driven development model with unit test coverage reporting, and YUIDoc support for maintaining interactive digital API documentation.• Developed numerous social game experiences and interactions, including tool suites that saved teams tens of hours in setting up and configuring gaming experiences such as the “spot the difference” game.• Created large-scale social experiences that generated hundreds of millions of social impressions utilizing Facebook’s Open Graph.

Pleasant Ridge, Michigan

• Principal engineer of the development tools suite (ePrize Devtools) with built-in analytics to track usage and benchmarking, which saved production delivery teams over 1,300 hours of development time per month. This software suite started as a personal project and eventually became a company-wide application.• Implemented “Prize Overflow”, an internal version of Stack Overflow, which was used to resolve thousands of development questions, saving developers hundreds of hours per month.• Developed “Sales Contest Builder” (now LevelEleven) for the Force.com AppExchange that motivates performance for sales teams using Salesforce. The application drove a 15% increase in sales team performance when used within ePrize.• Worked with many of the top 100 US brand names on social projects and large loyalty platforms such as Stouffer’s Dinner Club and Disney Movie Rewards.• Built multiple integrations with various social platforms such as Twitter (X), Facebook, Instagram, and other emerging social platforms.

Southfield, Michigan

• Developed an automated testing suite to verify the integrity of various ‘test’ financial accounts, ensuring all accounts were zero-balanced, saving thousands of dollars in monthly penalties when developers did not zero out daily test balances.• Implemented development best practices across the team, including coding styles, unit testing, test-driven development, peer reviews, source control management, quality assurance practices, and release processes.• Designed and maintained a MySQL database with over 300 tables, utilizing quality database design principles to ensure the integrity of data coming in from various sources, saving database administrators many hours of data cleanup.• Created and maintained a large object-oriented model API for use in various business applications, saving developers hundreds of hours of direct integration with database layers by exposing APIs with appropriate safeguards and security measures in place.• Identified and converted multiple inefficient software applications (written in Visual Basic) into more flexible and efficient applications, saving various users of those applications hundreds of hours of work per month.• Developed a general office and call center helpdesk solution that integrated with the Cisco Asterisk telephony system, automating a large part of the customer experience and increasing customer service agent call volume by 30%.

Lansing, Michigan

• Designed and maintained large relational databases using MySQL with an Object-Relational Model (ORM) based backend for developers to access data.• Responsible for supporting several web-based applications using Apache::ASP, as well as non-web applications, including a software vulnerability scanning suite used for MasterCard SDP Compliance scanning, which was the company’s main product offering.

Port Huron, Michigan, United States

• Developed large and small scale web application interfaces utilizing HTML, JavaScript, and Perl, which interfaced with MS SQL/MySQL database backends.• Met with clients and prospective clients to assist them in converting their ideas into project specifications.• Worked with the development team to convert client specifications into workable project plans with milestones, deadlines, time estimates, and cost estimates, enabling the timely delivery of projects.• Generated management-level reports based on statistical data collected by large-scale web applications.

Marysville, Michigan, United States

• This was a startup company I founded with college associates and professors.• Assisted in the development of accounting, project management, and helpdesk operations software for the business.• Created business analysis and project management processes to help grow client ideas into project specifications, estimates, and quotes.• Developed large and small scale web application interfaces utilizing HTML, JavaScript, and Perl, which interfaced with MS SQL/MySQL database backends. These applications were eventually sold to Online-Access, Inc.

Marysville, Michigan, United States

• Worked as a network technician and assisted in the installation, setup, configuration, and maintenance of co-located customer equipment in the data center.• Worked as a desktop service technician, configuring and servicing PCs for over 1,000 company employees.• Assisted in the implementation of drive imaging technology and multi-casting, saving over 100 hours of PC build time per month for desktop service technicians.• Assisted the LAN/WAN group in the implementation of local area networks and wide area networks throughout Michigan, automating many business processes.• Worked part-time in the technical support helpdesk call center, servicing multiple co-location customers as well as public ISP customers.

Port Huron, Michigan, United States

• Assisted with the implementation of pipeline flow modeling into the engineering department, allowing for more accurate project calculations and increased cost savings on pipeline projects.• Developed and maintained several applications used to automate time-consuming daily tasks, such as gas loss calculations and construction number tracking, saving the engineering group more than 40 hours of work per month.