Mike Murphy Email & Phone Number

Westborough, Massachusetts, United States

Leominster, Massachusetts, United States

Ashland, Massachusetts, United States

Applied consultative sales strategy to assess client needs and propose turnkey solutionsto align with business objectives.Thoroughly researched solar and energy storage products to enhance knowledge ofproduct market and competitors.Eclipsed 1.7 million in sales in 15 months by communicating product benefits, services,features and special offers.Offered.

Marlborough, MA

-Achieved sales quota 12 out of 18 months, despite being the only team in Massachusetts with no Lead Generation Support out of the Home Depot, by influencing home owners to adopt renewable energy through Tesla, and making a compelling case as to why we're a smarter choice than our competitors -Achieved sales bulls eye with 90% prospective customers, which.

Westborough, MA

Supervise a team of anywhere from 8-20 sales, service and technical support representatives with a heavy focuson productivity and call qualityCoached on basic troubleshooting and how to effectively present service options to customersImplementing and conducting training on a variety of applications to assist CEC Agents in improving theirknowledge and.

Westboro, MA

Supervised a team of 7-13 individuals achieving their sales metrics, with emphasis on creating extraordinaryexperiences through exemplary customer service, and in depth product knowledgePerformed extensive call monitoring to ensure my team was achieving the target quality score, and provided the feedback during coaching sessions to improve both sales and.

Framingham, MA

Coaching other phone agents on engagement strategies, feature and benefits presentation, personaltestimonials, and effective closing techniques to assist them in achieving their sales goals.Answered the Peer Assist Line handing customer escalations and more complex questions around products,policies and proceduresAssisted in staffing to ensure we could.

Framingham, MA

Answered high volume of incoming calls providing necessary information to sell and service a wide variety ofcustomers on the features and benefits of Bose productsMaintained a demanding P&L to meet the responsibility of achieving both sales and profitsResolved customers issues and follow-up to insure complete satisfaction with first call resolutionHandled.

Worcester, MA

Call Center Representative/Inside SalesResponsible for achieving monthly/quarterly/annual quotasNeeded to be well versed in several Health Insurance Policies in order to be effective in selling prospectivemembers and servicing existing members as well as potential clients.Earned Massachusetts Health Insurance CertificationAchieved Presidents Club Award for.

Bachelor'S Degree, History

High School