Mike Murphy Email & Phone Number

Westborough, Massachusetts, United States

Leominster, Massachusetts, United States

Ashland, Massachusetts, United States

Applied consultative sales strategy to assess client needs and propose turnkey solutionsto align with business objectives.Thoroughly researched solar and energy storage products to enhance knowledge ofproduct market and competitors.Eclipsed 1.7 million in sales in 15 months by communicating product benefits, services,features and special offers.Offered product and service consultations and employed upselling techniques.Stayed current on industry trends and changes… Show more Applied consultative sales strategy to assess client needs and propose turnkey solutionsto align with business objectives.Thoroughly researched solar and energy storage products to enhance knowledge ofproduct market and competitors.Eclipsed 1.7 million in sales in 15 months by communicating product benefits, services,features and special offers.Offered product and service consultations and employed upselling techniques.Stayed current on industry trends and changes and participated in professionaldevelopment opportunities to strengthen product and service knowledge Show less

Marlborough, Ma

-Achieved sales quota 12 out of 18 months, despite being the only team in Massachusetts with no Lead Generation Support out of the Home Depot, by influencing home owners to adopt renewable energy through Tesla, and making a compelling case as to why we're a smarter choice than our competitors -Achieved sales bulls eye with 90% prospective customers, which includes accuracy in system design, expectation setting, contract review and overall customer satisfaction-Demonstrated proficiency… Show more -Achieved sales quota 12 out of 18 months, despite being the only team in Massachusetts with no Lead Generation Support out of the Home Depot, by influencing home owners to adopt renewable energy through Tesla, and making a compelling case as to why we're a smarter choice than our competitors -Achieved sales bulls eye with 90% prospective customers, which includes accuracy in system design, expectation setting, contract review and overall customer satisfaction-Demonstrated proficiency and innovation in creating over 60 premium opportunities my first 6 months on the job-Achieved a 75% final contract Pull through rate which was 25% higher than the regional average of 50%-Consistently surpassed our goal of jobs in jeopardy of 20%-Achieved a sit rate of over 70% which was 25% higher than the regional average of 45% Show less

Westborough, Ma

Supervise a team of anywhere from 8-20 sales, service and technical support representatives with a heavy focuson productivity and call qualityCoached on basic troubleshooting and how to effectively present service options to customersImplementing and conducting training on a variety of applications to assist CEC Agents in improving theirknowledge and proficiency in their rolesFielded Peer Assist Line Calls, which involved more complex questions around product, policy and… Show more Supervise a team of anywhere from 8-20 sales, service and technical support representatives with a heavy focuson productivity and call qualityCoached on basic troubleshooting and how to effectively present service options to customersImplementing and conducting training on a variety of applications to assist CEC Agents in improving theirknowledge and proficiency in their rolesFielded Peer Assist Line Calls, which involved more complex questions around product, policy and procedures,as well as escalated customer issuesConducted Leadership Meetings, soliciting and organizing agenda items from the management staff so we coulddiscuss the pertinent, pressing topics the business was facing, and devise clear action plans to resolve themAssisted in consolidating and refining SOP's to ensure representatives were more efficient in their interactionswith the customer, and the resolution was more seamless for them, our staff, and our Operations Department.Responsible for individual recognition for both seasonal staff as well as Bose Employees on a weekly/monthlybasis in an effort to motivate and inspire the staff. Show less

Westboro, Ma

Supervised a team of 7-13 individuals achieving their sales metrics, with emphasis on creating extraordinaryexperiences through exemplary customer service, and in depth product knowledgePerformed extensive call monitoring to ensure my team was achieving the target quality score, and provided the feedback during coaching sessions to improve both sales and service presentations.Supervised the Peer Assist Line group, and collaborated with them in a project that reduced PAL… Show more Supervised a team of 7-13 individuals achieving their sales metrics, with emphasis on creating extraordinaryexperiences through exemplary customer service, and in depth product knowledgePerformed extensive call monitoring to ensure my team was achieving the target quality score, and provided the feedback during coaching sessions to improve both sales and service presentations.Supervised the Peer Assist Line group, and collaborated with them in a project that reduced PAL calls by 20%,which allowed our group to be more efficient in handling our callsWas the primary point of contact for our Business to Business Team, which involved handling escalated issuesregarding purchase orders, tax exemptions, shipping issues as well as price negotiationAssisted in creating and delivering content for monthly/quarterly staff meetingsAssisted in creating contests, and decor within the call center to promote a high morale within our groupAssisted in creating visual management boards for upper management to quickly gauge how our group wastrending daily, weekly and monthlyResponsible for driving team innovation goal, which we annually surpassed Our teams annually exceeded their revenue goals during this time Show less

Framingham, Ma

Coaching other phone agents on engagement strategies, feature and benefits presentation, personaltestimonials, and effective closing techniques to assist them in achieving their sales goals.Answered the Peer Assist Line handing customer escalations and more complex questions around products,policies and proceduresAssisted in staffing to ensure we could achieve targeted call capture rateRepresented the group outside of the call center during special employee promotions or… Show more Coaching other phone agents on engagement strategies, feature and benefits presentation, personaltestimonials, and effective closing techniques to assist them in achieving their sales goals.Answered the Peer Assist Line handing customer escalations and more complex questions around products,policies and proceduresAssisted in staffing to ensure we could achieve targeted call capture rateRepresented the group outside of the call center during special employee promotions or sales with face to facecustomer service Show less

Framingham, Ma

Answered high volume of incoming calls providing necessary information to sell and service a wide variety ofcustomers on the features and benefits of Bose productsMaintained a demanding P&L to meet the responsibility of achieving both sales and profitsResolved customers issues and follow-up to insure complete satisfaction with first call resolutionHandled Business to Business Sales which involved negotiation with key decision makers, as well as thenecessary "hand-holding"… Show more Answered high volume of incoming calls providing necessary information to sell and service a wide variety ofcustomers on the features and benefits of Bose productsMaintained a demanding P&L to meet the responsibility of achieving both sales and profitsResolved customers issues and follow-up to insure complete satisfaction with first call resolutionHandled Business to Business Sales which involved negotiation with key decision makers, as well as thenecessary "hand-holding" through the process and follow up to ensure the highest level of customer satisfaction. Achieved Summit Club for excellence in annual sales performance from 2000-2007 Show less

Worcester, Ma

Call Center Representative/Inside SalesResponsible for achieving monthly/quarterly/annual quotasNeeded to be well versed in several Health Insurance Policies in order to be effective in selling prospectivemembers and servicing existing members as well as potential clients.Earned Massachusetts Health Insurance CertificationAchieved Presidents Club Award for sales excellence

Bachelor'S Degree, History

High School