Nicholas Ward, Mba Email & Phone Number

Richardson, Tx, Us

Lead the effort to assess, design, and establish organizational processes and systems integration framework.Manage and advise on cross-departmental or organizational-wide systems/platform-related projects.Monitor and report on key performance indicators to track the success of system enhancements.Ensure that system guidelines and standard operating procedure manuals are created and shared across the organization.Develop a comprehensive training framework, with associated implementation plans and schedules for all business enterprise systems/platformsLead Big Thought’s Salesforce team to ensure that requisite system enhancements, integrations, and functional capabilities are developed to support process improvements and are implemented in a timely, cost-effective, and user-centric manner.Develop and execute implementation plans (including quality procedures, standards, and specifications)Manage cross-functional strategic process improvement projects and teams

Developed and implemented internal systems analysis plan to assess system integration needs and utilization trendsResearched, mapped and transitioned new/existing computer systems and platforms, and provide continual trainings Collaborated with project leads, IT, and other departments to resolve and ensure solutions are viable and consistentCurated comprehensive system guidelines and operating procedures

Served as Development department lead for Salesforce, managing approximately 50,000+ recordsImplement thought and design leadership for solution developmentUpgraded and executed internal system auditsHandled the evaluation, scope, and completion of new development requestsCoordinated with management team to establish processes to support administrative, development, and change management activities

Managed student records database to ensure data accuracyResearched educational trends to coach and develop site staff towards grant and organizational outcomesIdentified at-risk sites to proactively improve organizational processes Served as strategic partner among volunteers, interns and internal/ external stakeholders to ensure retentionMonitored and coordinate budget of $25,000+ as appropriate and prepare internal reports to seek potential new funders

Monitored and evaluated all aspects of programming to improve overall quality by 75% measured by PQIResearched external organizations to seek new partnershipsIncreased organizational partnerships by 80% Assisted Development Director with grant site visits & walk-thru'sResearched retention trends to curate all on-boarding training materials for new hiresLed operational oversight of annual Christmas event, Lemonade Day, Back-to-School Drive, Summer Block Party, National Night Out

Led the organization through a period of substantial transition Oversaw weekly "parent payment" management system and other aspects of financial management Reconciled entire budget upon closure of organizationAssisted with S'mores & Pours fundraising event Researched and developed curriculum that supported program mission and aligned with TEKS standards

Dallas

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Computer Information Systems