Patrick Mallon Email & Phone Number

Murfreesboro, Tn, Us

Nashville, Tennessee, United States

Remote

Directed resolution between sales and off shore team to insure orders were fulfilled promptly and accurately. Ensured external customer concerns are promptly addressed and resolved. Maximized revenue recovery and customer retention. Analyzed processes and procedures for efficiency, improvement opportunities and gaps present needing resolution, then presenting improvement recommendations. Teamed with sales to facilitate and expedite updates and changes to high value customers’ suite of products. Generated essential reports and administered analytical support.Accomplishments:• Recognized as the top Field Service Manager in YP for 2015• Developed the tool utilized to track and manage performance of each individual Field Service Manager

In this management role, I directed the sales organization by planning, maintaining, and communicating marketing initiatives, strategies, and incentive plans, while preparing and generating essential reports and administering analytical support. Meet sales needs at all levels by leading, managing, and structuring support team. I also ensured compliance with all company certifications and labor practices.My accomplishments include:• Maximizing revenue by implementing process improvements.• Successfully increasing YOY revenue $1.1M or 15.26% in 2015, $1.1M or 9.38% in 2014, $1.5M or 13.22% in 2013, and $973K or 8.66% in 2012 and increasing customer growth 105.32% in 2009.

As Collections Manager, I maximized recovery revenue and customer retention while minimizing back debt by effectively managing collections team, including developing and implementing plans to optimize recovery for current sales campaign and forecast results for future campaigns. I also supported Customer Service, Credit & Collections, and Sales organizations.My accomplishments include:• Achieving Top Release/Collection rate in 9-state region for 2005, exceeding objectives in 2005-2007, while managing 2 representatives.

As a support specialist, I coordinated claims and billing issues with central headquarters, serving as local division support in investigating the claims and issues and ensured recovery of past due revenues while retaining client’s prospective business by collaborating with Collection Manager.

In this role, I successfully managed more than $1M in annual sales revenue, including leading customer care and increasing existing customer expenditures, adhering to strict deadlines and accuracy standards. I also identified and cultivated new customers while retaining existing ones, while assisting in collecting past due accounts.My accomplishments include:• Achieving standards and goals set by upper management, including 145% of objective (and increasing customer base by 28 or 4%) for sales year 2003 and 107% of objective for sales year 2000.

Greater Memphis Area

• Engage in practice of law with emphasis on personal injury and workers compensation claims• Monitor and handled majority of litigation files, preparing pleadings, taking depositions and trying cases in both General Sessions and Circuit Courts

B.S., Political Science

Activities and Societies: Dean's List, Pi Gamma Mu Social Sciences Honor Society, Delta Sigma Rho/Tau Kappa Alpha Speech Honor Society.

J.D., Law

Activities and Societies: Public Interest Law Organization, Student Bar Assoc. Bar Governor, quarter-finalist Advanced Moot Court, 1995

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.0 Gpa

Activities and Societies: Beta Gamma Sigma - International Honor SocietyAccredited by the Association to Advance Collegiate Schools.