Patrick Mallon

Patrick Mallon Email and Phone Number

Salesforce Admin and QA Analyst @ HealthStream
Murfreesboro, TN, US
Patrick Mallon's Location
Murfreesboro, Tennessee, United States, United States
Patrick Mallon's Contact Details

Patrick Mallon personal email

About Patrick Mallon

Throughout my professional career, I have been recognized as a results-driven, accomplished management professional with a JD/MBA and a 10+ year track record of leading organizational operations, including strategic planning, sales and marketing, customer service, and project management. I have thorough knowledge and demonstrated experience with sales team operations from planning through revenue production. I also am adept at streamlining processes and implementing policies, standards, operational changes, and systems to optimize productivity and increase profits, while controlling costs. As a former attorney, I have experience in personal injury and workers compensation. As a team leader, I have successfully trained, developed, and motivated associates to meet and exceed organizational and individual goals. A key driver in my success has been effectively applying my interpersonal skills to interact and build strategic partnerships with stakeholders, senior leaders, associates, vendors, and clients.

Patrick Mallon's Current Company Details
HealthStream

Healthstream

View
Salesforce Admin and QA Analyst
Murfreesboro, TN, US
Website:
healthstream.com
Employees:
1286
Patrick Mallon Work Experience Details
  • Healthstream
    Salesforce Admin And Qa Analyst
    Healthstream
    Murfreesboro, Tn, Us
  • Healthstream
    Salesforce Admin & Qa Analyst
    Healthstream Apr 2021 - Present
    Nashville, Tennessee, United States
  • U.S. Census Bureau
    Field Manager
    U.S. Census Bureau Oct 2019 - Oct 2020
  • U.S. Census Bureau
    Enumerator
    U.S. Census Bureau Aug 2019 - Sep 2019
  • Dexyp
    Sales Operations Manager/Field Services Manager
    Dexyp Feb 2015 - Aug 2018
    Remote
    Directed resolution between sales and off shore team to insure orders were fulfilled promptly and accurately. Ensured external customer concerns are promptly addressed and resolved. Maximized revenue recovery and customer retention. Analyzed processes and procedures for efficiency, improvement opportunities and gaps present needing resolution, then presenting improvement recommendations. Teamed with sales to facilitate and expedite updates and changes to high value customers’ suite of products. Generated essential reports and administered analytical support.Accomplishments:• Recognized as the top Field Service Manager in YP for 2015• Developed the tool utilized to track and manage performance of each individual Field Service Manager
  • Yp, The Real Yellow Pages®
    Operations Manager-Sales Administration And Training
    Yp, The Real Yellow Pages® May 2008 - Feb 2015
    In this management role, I directed the sales organization by planning, maintaining, and communicating marketing initiatives, strategies, and incentive plans, while preparing and generating essential reports and administering analytical support. Meet sales needs at all levels by leading, managing, and structuring support team. I also ensured compliance with all company certifications and labor practices.My accomplishments include:• Maximizing revenue by implementing process improvements.• Successfully increasing YOY revenue $1.1M or 15.26% in 2015, $1.1M or 9.38% in 2014, $1.5M or 13.22% in 2013, and $973K or 8.66% in 2012 and increasing customer growth 105.32% in 2009.
  • Bellsouth Advertising & Publishing/At&T Advertising Solutions
    Collection Manager
    Bellsouth Advertising & Publishing/At&T Advertising Solutions Jan 2005 - May 2008
    As Collections Manager, I maximized recovery revenue and customer retention while minimizing back debt by effectively managing collections team, including developing and implementing plans to optimize recovery for current sales campaign and forecast results for future campaigns. I also supported Customer Service, Credit & Collections, and Sales organizations.My accomplishments include:• Achieving Top Release/Collection rate in 9-state region for 2005, exceeding objectives in 2005-2007, while managing 2 representatives.
  • The Berry Company
    Division Customer Support Specialist
    The Berry Company Mar 2003 - Jan 2005
    As a support specialist, I coordinated claims and billing issues with central headquarters, serving as local division support in investigating the claims and issues and ensured recovery of past due revenues while retaining client’s prospective business by collaborating with Collection Manager.
  • The Berry Company
    Account Executive
    The Berry Company Jan 2000 - Feb 2003
    In this role, I successfully managed more than $1M in annual sales revenue, including leading customer care and increasing existing customer expenditures, adhering to strict deadlines and accuracy standards. I also identified and cultivated new customers while retaining existing ones, while assisting in collecting past due accounts.My accomplishments include:• Achieving standards and goals set by upper management, including 145% of objective (and increasing customer base by 28 or 4%) for sales year 2003 and 107% of objective for sales year 2000.
  • Montague Law Firm, Pllc
    Associate Attorney
    Montague Law Firm, Pllc Jul 1997 - Jul 1999
    Greater Memphis Area
    • Engage in practice of law with emphasis on personal injury and workers compensation claims• Monitor and handled majority of litigation files, preparing pleadings, taking depositions and trying cases in both General Sessions and Circuit Courts

Patrick Mallon Skills

Sales Operations Sales Salesforce.com Process Improvement Customer Service Online Advertising Direct Sales Sales Process Marketing Advertising Microsoft Office Data Analysis Credit Sales Management Project Management Team Leadership Collections Direct Marketing Sales Support Billing Contract Negotiation Customer Relations Legal Operations Management Performance Improvement Strategic Planning Strategic Analytics Reporting And Analysis Forecasting Collections Management Sales And Marketing Training And Development Analytic Problem Solving Customer Retention Invoicing Management Crm Recruiting Lead Generation Training Account Management

Patrick Mallon Education Details

Frequently Asked Questions about Patrick Mallon

What company does Patrick Mallon work for?

Patrick Mallon works for Healthstream

What is Patrick Mallon's role at the current company?

Patrick Mallon's current role is Salesforce Admin and QA Analyst.

What is Patrick Mallon's email address?

Patrick Mallon's email address is pmallon@yp.com

What schools did Patrick Mallon attend?

Patrick Mallon attended East Tennessee State University, The University Of Memphis—cecil C. Humphreys School Of Law, Union University.

What skills is Patrick Mallon known for?

Patrick Mallon has skills like Sales Operations, Sales, Salesforce.com, Process Improvement, Customer Service, Online Advertising, Direct Sales, Sales Process, Marketing, Advertising, Microsoft Office, Data Analysis.

Who are Patrick Mallon's colleagues?

Patrick Mallon's colleagues are Ntobeko Duma, Jenni Perez, Maet, Mba, Sai Sahiti Chittem, Cam Struthers, Mariam Mfinanga, Jonathon Reese Perry, Vadim Zhernokleyev.

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