Raquel Soares Email & Phone Number

Rio De Janeiro, Brasil

Code analysis in classic ASP and PL SQL to implement improvements and correct errors, ensuring optimized performance; Participation in projects, adjusting the system according to specific criteria; Data analysis and support to the accounting sector with reports and analyses; Conducting unit tests to ensure the usability of innovative solutions; Improving the interface between SIA and SAP, identifying and correcting problems in the integration of bills; Using Git and Jenkins to perform code deployments.

Assistance in updating, configurations and functionalities of the SQL Contábil system and Scritta SQL, which are accounting and bookkeeping systems, respectively.Remote access to customers' computers in order to make corrections, including access to the PostgreSQL database;Support in accounting and tax obligations, with respect to settings in the system;Telephone service, via call and remote access;Preparation of articles for instruction of customers.

Rio De Janeiro E Região, Brasil

Administrative support to the labor, civil and tax judicial calculations sector; administration of the financial database of the procedural control system; support for the issuance of management reports of control and costs; assistance in requesting the collection of charges and taxes with the respective competent areas, in order to enable proof of the implementation in the processes.

Rio De Janeiro E Região, Brasil

Identification of systemic failures related to customer service tickets; consultation in CRM systems: SAC and STC; opening of calls; answering requests via e-mail and Remedy; treatment and completion of the spreadsheet of attendance tickets.

Monitoring the schedules of telephony and internet technicians, through the Click tool; telephone contacts with client companies, responsible for technicians; sending management reports, via e-mail, on monitoring; telephone service in order to make changes in the schedules of technicians and fill out the spreadsheet to control the calls.

Bachelor In Business Administration, Administration

Analysis Systems Development, Technology

Postgraduate Degree, Ciência De Dados E Big Data Analytics